Panasonic KX-FLB851 Multi-function Laser Fax - Page 75

9. Help

73

For assistance, please visit http://www.panasonic.com/consumersupport

9.3 When a function does not work, check here

9.3.1 Initial settings

9.3.2 General

Problem

Cause & Solution

I cannot hear a dial tone.

L

If you use a splitter/coupler to connect the unit, remove the

splitter/coupler and connect the unit to the wall jack directly. If the

unit operates properly, check the splitter/coupler.

L

Disconnect the unit from the telephone line and connect a known

working telephone. If the working telephone operates properly,

contact our service personnel to have the unit repaired. If the

working telephone does not operate properly, contact your

telephone company.

L

The power cord or telephone line cord is not connected. Check the

connections.

L

If you connected the unit through a computer modem, connect the

unit directly to a telephone line jack.

I cannot make calls.

L

The dialing mode setting may be wrong. Change the setting

(feature #120 on page 20).

The unit does not ring.

L

The ringer volume is turned OFF. Adjust it (page 22).

Problem

Cause & Solution

The other party complains

they only hear a fax tone

and cannot talk.

L

FAX ONLY mode is set. Tell the other party the number is only used

for faxes.

L

If you use a Distinctive Ring service, make sure you have set the

same ring pattern assigned by the telephone company (page 41).

The

{

PAUSE

}

button does

not function properly.

L

If this button is pressed during dialing, a pause will be inserted. If

pressed immediately after a dial tone is obtained, the last number

dialed will be redialed.

The receiving mode does

not function properly.

L

Distinctive Ring is set (feature #430 on page 41).

During programming, I

cannot enter the code or

ID number.

L

All or part of the number is the same. Change the number: feature

#322 (page 62) and #434 (page 64).

The unit beeps.

L

The memory reception alert of feature #437 is ON (page 65), and

the unit has a document in memory. Press

{

STOP

}

to stop the

beeps, then see the displayed message instructions to solve the

problem.

Whenever I try to retrieve

my voice mail messages, I

am interrupted by the fax

tone.

L

You are probably entering

{*}

{#}

{

9

}

. This is the default setting

for the fax activation code. If you use a voice mail service, turn the

fax activation feature OFF or reprogram the activation code

(feature #434 on page 64).

The output tray becomes

full quickly or the

recording paper does not

stack properly on the

output tray.

L

High humidity may cause the recording paper to curl. Try turning

the paper over and re-inserting it. If the curl on the paper is heavy,

please remove it from the output tray. If you still have this problem,

contact our service personnel.

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For best performance	7
Table of Contents	8
Introduction and Installation	10
Accessories	10
1.2 Accessory information	11
Finding the Controls	11
1.3 Description of buttons	11
1.4 Overview	12
Installation	14
1.5 Toner cartridge and drum unit	14
1.6 Document tray	16
1.7 Output tray	16
1.8 Recording paper	17
Preparation	21
Connections and Setup	21
2.1 Connections	21
2.2 Turning the power switch ON	22
2.3 Dialing mode	22
2.4 Selecting the operation mode (Fax/Copy/Scan)	23
Help Button	23
2.5 Help function	23
Volume	23
2.6 Adjusting volume	24
Initial Programming	24
2.7 Date and time	24
2.8 Your logo	25
2.9 Your fax number	27
Fax	28
Sending Faxes	28
3.1 Using the unit as a fax machine	28
3.2 Sending a fax manually	28
3.3 Document requirements	30
3.4 Storing names and telephone numbers for the one-touch dial feature and navigator directory	31
3.5 Sending a fax using one-touch dial feature and navigator directory	33
3.6 Broadcast transmission	34
Receiving Faxes	35
3.7 Receiving a fax automatically – Auto answer ON	36
3.8 Receiving a fax manually – Auto answer OFF	36
3.9 Using the unit with an answering machine	37
3.10 Junk fax prohibitor (preventing fax reception from undesired callers)	38
Caller ID	40
Caller ID	40
4.1 Caller ID service	40
4.2 Viewing and calling back using caller information	40
4.3 Storing caller information into the one- touch dial feature and navigator directory	41
Distinctive Ring	43
Distinctive Ring	43
5.1 Distinctive Ring service from your phone company	43
5.2 Using two or more phone numbers on a single telephone line	43
5.3 Using three or more phone numbers on a single telephone line	43
5.4 Programming the ring pattern assigned for fax	44
Copy	45
Copying	45
6.1 Using the unit as a copy machine	45
6.2 Making a copy	45
6.3 More copying features	47
Multi-Function Station software	49
Setup	49
7.1 Connecting to a computer	49
7.2 Installing Multi- Function Station	49
7.3 Starting Multi-Function Station	51
Printing	51
7.4 Using the unit as a printer	51
Scanning	54
7.5 Using the unit as a scanner	54
Remote Control	55
7.6 Operating the unit from your computer	55
PC Fax	56
7.7 Fax sending/receiving using Multi-Function Station	56
7.8 Confirming the status of the unit	57
7.9 Other information	57
Programmable Features	59
Features Summary	59
8.1 Programming	59
8.2 Direct command chart	60
8.3 Basic features	63
8.4 Fax features	65
8.5 Copy features	68
8.6 Scan features	69
8.7 LAN features	69
Help	71
Error Messages	71
9.2 Error messages – Display	72
Troubleshooting	75
9.3 When a function does not work, check here	75
Replacement	81
9.4 Replacing the toner cartridge and the drum unit	81
Jams	84
9.5 Recording paper jam	84
9.6 Document jams (Auto document feeder)	87
Cleaning	88
9.7 Cleaning the white plate and glasses	88
9.8 Cleaning the document feeder rollers	92
General Information	93
Printed Reports	93
10.1 Reference lists and reports	93
Specifications	94
10.2 Specifications	94
FCC and Other Information	97
10.3 FCC and Other Information	97
Limited Warranty	99
10.4 Limited Warranty	99
Customer Services	101
10.5 Customer Services directory	101
Copyrights	102

Panasonic KX-FLB851 Multi-function Laser Fax - Page 75

Troubleshooting, 9.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

Page 75 highlights

Panasonic KX-FLB851 Multi-function Laser Fax - Page 75

Troubleshooting, 9.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

Page 75 highlights

Troubleshooting, 9.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General