Panasonic KX-FLB851 Multi-function Laser Fax - Page 77

Cause & Solution

Get Panasonic KX-FLB851 - All-in-One Flatbed Laser Fax PDF manuals and user guides
UPC - 037988809851
View all Panasonic KX-FLB851 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 77 highlights

9. Help Problem I cannot receive documents automatically. The display shows "CONNECTING...", but faxes are not received. A blank sheet is ejected. The printing quality is poor. The other party complains that they cannot send a document. I cannot select the desired receiving mode. I cannot receive documents even though paper is installed. Cause & Solution L The receiving mode is set to TEL mode. Set to FAX ONLY mode by pressing {FAX AUTO ANSWER}. L The time taken to answer the call is too long. Decrease the number of rings before the unit answers a call (feature #210 on page 61). L Make sure that the Distinctive Ring of feature #430 is set properly (page 41). If you do not subscribe to the Distinctive Ring service offered by your local telephone company, this feature should be OFF. L The incoming call is not a fax. Change the receiving mode to TEL mode by pressing {FAX AUTO ANSWER}. L The other party placed the document in their fax machine the wrong way. Check with the other party. L If documents can be copied properly, the unit is working normally. The other party may have sent a faint document or there may be something wrong with the other party's machine. Ask them to send a clearer copy of the document or to check their fax machine. L Some paper has instructions recommending which side to print on. Try turning the paper over. L You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. L The remaining toner is low. Replace the toner cartridge (page 79). L To check the drum life and quality, please print the printer test list (page 91). If printing quality is still poor, replace the toner cartridge and drum unit. L The toner save mode is ON (feature #482 on page 63). L The glass or rollers are dirty with correction fluid, etc. Clean them (page 86, 90). Please do not insert a document before correction fluid has dried completely. L The memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 82). L If you select the computer that will be used for receiving a fax in feature #443 (page 67), and feature #442 is set to "ALWAYS" (page 65), check the connection between the computer and the unit. L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO ANSWER} indicator. L If you want to set FAX ONLY mode: - press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO ANSWER} indicator. L If you want to set TEL mode: - press {FAX AUTO ANSWER} repeatedly to turn OFF the {FAX AUTO ANSWER} indicator. L The Distinctive Ring of feature #430 is activated (page 41). L Feature #442 is activated and the received fax documents are automatically transferred to the computer. View the received documents using the computer (page 54). For assistance, please visit http://www.panasonic.com/consumersupport 75

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
9. Help
75
For assistance, please visit http://www.panasonic.com/consumersupport
I cannot receive
documents automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode by
pressing
{
FAX AUTO ANSWER
}
.
L
The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #210 on page 61).
L
Make sure that the Distinctive Ring of feature #430 is set properly
(page 41). If you do not subscribe to the Distinctive Ring service
offered by your local telephone company, this feature should be
OFF.
The display shows
“
CONNECTING...
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL
mode by pressing
{
FAX AUTO ANSWER
}
.
A blank sheet is ejected.
L
The other party placed the document in their fax machine the
wrong way. Check with the other party.
The printing quality is
poor.
L
If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L
Some paper has instructions recommending which side to print on.
Try turning the paper over.
L
You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper.
L
The remaining toner is low. Replace the toner cartridge (page 79).
L
To check the drum life and quality, please print the printer test list
(page 91). If printing quality is still poor, replace the toner cartridge
and drum unit.
L
The toner save mode is ON (feature #482 on page 63).
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 86, 90). Please do not insert a document before correction
fluid has dried completely.
The other party complains
that they cannot send a
document.
L
The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 15)
or clear the jammed paper (page 82).
L
If you select the computer that will be used for receiving a fax in
feature #443 (page 67), and feature #442 is set to
“
ALWAYS
”
(page
65), check the connection between the computer and the unit.
L
The unit is not in FAX ONLY mode. Press
{
FAX AUTO ANSWER
}
repeatedly to turn ON the
{
FAX AUTO ANSWER
}
indicator.
I cannot select the desired
receiving mode.
L
If you want to set FAX ONLY mode:
–
press
{
FAX AUTO ANSWER
}
repeatedly to turn ON the
{
FAX
AUTO ANSWER
}
indicator.
L
If you want to set TEL mode:
–
press
{
FAX AUTO ANSWER
}
repeatedly to turn OFF the
{
FAX
AUTO ANSWER
}
indicator.
L
The Distinctive Ring of feature #430 is activated (page 41).
I cannot receive
documents even though
paper is installed.
L
Feature #442 is activated and the received fax documents are
automatically transferred to the computer. View the received
documents using the computer (page 54).
Problem
Cause & Solution