3Ware 7506-8 User Guide - Page 105

Troubleshooting: Problems and Solutions, Hardware installation

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Troubleshooting: Problems and Solutions Note: For more assistance troubleshooting problems, see the FAQ and knowledgebase areas of 3ware's website: http://www.3ware.com/support. http://www.3ware.com/NewFaq/3ware.htm. http://www.3ware.comKB/kb.asp Hardware installation Q1: The rail on the ATA RAID controller doesn't fit in the case. Use a screwdriver to remove the black end rail. It aligns and secures the ATA RAID controller in the computer chassis but is not critical for operation. Q2: The system doesn't begin booting (no BIOS runs) when the ATA RAID controller is installed but boots OK when the controller is removed. Check the cabling between the drives and the ATA RAID controller. A cable plugged in upside down can prevent your system from running its BIOS. Q3: The 3ware BIOS screen never appears. The ATA RAID controller is not installed properly. Reinstall the hardware and reboot. There may also be a problem with the motherboard. Please check the Motherboard Compatibility List on the 3ware website at http://www.3ware.com/products/compatibility.asp to see if you motherboard has been tested by 3ware. www.3ware.com 97

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www.3ware.com
97
Troubleshooting: Problems
and Solutions
Note:
For more assistance troubleshooting problems, see the FAQ
and knowledgebase areas of 3ware’s website:
Hardware installation
Q1:
The rail on the ATA RAID controller doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures the
ATA RAID controller in the computer chassis but is not critical for oper-
ation.
Q2:
The system doesn’t begin booting (no BIOS runs) when the
ATA RAID controller is installed but boots OK when the con-
troller is removed.
Check the cabling between the drives and the ATA RAID controller. A
cable plugged in upside down can prevent your system from running its
BIOS.
Q3:
The 3ware BIOS screen never appears.
The ATA RAID controller is not installed properly. Reinstall the hard-
ware and reboot. There may also be a problem with the motherboard.
Please check the Motherboard Compatibility List on the 3ware website
erboard has been tested by 3ware.