Brother International DCP 8045D Users Manual - English - Page 226

14 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the DCP. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your DCP identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is near the end of its life. The drum counter was not reset. Check Original The originals were not inserted or fed properly, or original scanned from ADF was longer than about 36 inches (90cm). Check Paper The DCP is out of paper or paper is not Check Paper #1 properly loaded in the paper tray. Check Paper #2 Check Paper MP Paper in the MP tray runs out. Check Paper Size When you see this error, the paper in the paper tray does not match the paper size you set in Menu, 1, 2. ACTION Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. 1. Open the front cover, and then press Clear/Back. 2. Press 1 to reset. See Original jams on page 14-4. Refill the paper in the paper tray or MP tray. -OR- Remove the paper and load it again. Reload paper. (See To load paper or other media in the multi-purpose tray (MP tray) (For DCP-8045D) on page 2-9.) Load the appropriate size paper or change the default Paper Size setting. 14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE