Brother International DCP 8045D Users Manual - English - Page 236

If you are having difficulty with your DCP If the copy looks good, the problem is probably not your DCP. Check the chart below and follow the troubleshooting tips. DIFFICULTY Printing Condensed print and horizontal streaks or the top and bottom of sentences are cut off. Poor quality print. Vertical black lines. Copy Quality Difficulties Vertical streaks appear in copies. Printer Difficulties The DCP does not print. The DCP prints unexpectedly or it prints garbage. The DCP prints first couple of pages correctly, then some pages have text missing. The DCP cannot print full pages of a document. Out of Memory message occurs. My headers or footers appear when I view my document on the screen but do not appear when I print them. Scanning Difficulties TWAIN errors appear while scanning. SUGGESTIONS If the copy looks bad, clean the scanner area. If there is still problem, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or your dealer for service. See Improving the print quality on page 14-14. Your DCP's primary corona wire for printing may be dirty. Clean your primary corona wire (see Cleaning the drum unit on page 14-23). If the problem continues, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See Cleaning the scanner on page 14-21 and Cleaning the drum unit on page 14-23.) Check the following: • The DCP is plugged in and the power switch is turned On. (See Quick Setup Guide on page 5.) • The toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 14-30.) • The interface cable is securely connected between the DCP and computer. (See Quick Setup Guide.) • Check to see if LCD is showing an error message. (See Error messages on page 14-1.) Reset the DCP or turn it off and then on again. Check the primary settings in your application software to make sure it is set up to work with your DCP. Your computer is not recognizing the printer's input buffer full signal. Please make sure to connect the DCP cable correctly. Reduce the printing resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. 14 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE