Brother International HL 1240 Service Manual - Page 126

Unable to print from application software with an Apple Macintosh, Computer., Although the USB

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CHAPTER 6 TROUBLESHOOTING S-4 Unable to print from application software with an Apple Macintosh Computer. (HL-1250 only) User Check (1) Check that the supplied Macintosh printer driver is installed in the System Folder and it is selected with Chooser. (2) Check the PORT selection within the Chooser. It should match the port to which you physically attached the printer cable. (3) Check that the serial slide switch of the optional interface board is in the Apple (RS-422A) position. (4) Check the printer cable type: you cannot use a Local Talk or straight-through cable. Possible cause Failure inside the printer Main PCB failure RS-100M failure Step 1 2 3 Check Is it possible to print the test page with the method of Subsection 9.1 'Test Print Mode' in this chapter? Is it possible to print with another PC, printer cable and RS-100M? Is it possible to print with another PC and cable? Result No Remedy Identify the error type, then refer to the specified section of this chapter. No Replace the main PCB. No Replace the RS-100M. Yes This problem may appear under the specified system environment. Check the environment which the user used. S-5 Although the USB driver is installed, it is unable to find the BRUSB: port. User Check (1) Re-install the USB driver by following the steps below; i) Double-click the file "DeinsUSB.exe" in the USB directory of the CD-ROM or the floppy disk. ii) Turn the printer off and on again. iii) "Add New Hardware Wizard" is launched again, follow the instructions in the Wizard to reinstall the driver. (2) Try to connect the printer directly to the computer if it is connected through a network. Possible cause Computer settings USB cable / printer damage Step 1 2 Check Does 'Universal Serial Bus Controllers' appear in the Device Manager tab of 'System Properties' in Control Panel? Does the 'BRUSB' port appear in the Device Manager tab of 'System Properties' in Control Panel? Result No No Remedy This problem can be caused by your computer settings. See the computer manual. The USB cable is damaged. Replace the cable. If the same problem appears, the printer will be damaged. 6-16

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CHAPTER 6
TROUBLESHOOTING
6-16
S-4
Unable to print from application software with an Apple Macintosh
Computer.
(HL-1250 only)
User Check
(1)
Check that the supplied Macintosh printer driver is installed in the System Folder and it is
selected with Chooser.
(2) Check the PORT selection within the Chooser.
It should match the port to which you physically
attached the printer cable.
(3)
Check that the serial slide switch of the optional interface board is in the Apple (RS-422A)
position.
(4) Check the printer cable type:
you cannot use a Local Talk or straight-through cable.
Possible cause
Step
Check
Result
Remedy
Failure inside
the printer
1
Is it possible to print the test
page with the method of
Subsection 9.1 ‘Test Print
Mode’
in this chapter?
No
Identify the error type, then
refer to the specified section of
this chapter.
Main PCB
failure
2
Is it possible to print with
another PC, printer cable and
RS-100M?
No
Replace the main PCB.
RS-100M failure
3
Is it possible to print with
another PC and cable?
No
Replace the RS-100M.
Yes
This problem may appear
under the specified system
environment.
Check the
environment which the user
used.
S-5
Although the USB driver is installed, it is unable to find the BRUSB: port.
User Check
(1)
Re-install the USB driver by following the steps below;
i)
Double-click the file “DeinsUSB.exe” in the USB directory of the CD-ROM or the floppy disk.
ii) Turn the printer off and on again.
iii) “Add New Hardware Wizard” is launched again, follow the instructions in the Wizard to re-
install the driver.
(2)
Try to connect the printer directly to the computer if it is connected through a network.
Possible cause
Step
Check
Result
Remedy
Computer
settings
1
Does ‘Universal Serial Bus
Controllers’ appear in the
Device Manager tab of ‘System
Properties’ in Control Panel?
No
This problem can be caused
by your computer settings.
See the computer manual.
USB cable /
printer damage
2
Does the ‘BRUSB’ port appear
in the Device Manager tab of
‘System Properties’ in Control
Panel?
No
The USB cable is damaged.
Replace the cable.
If the same problem appears,
the printer will be damaged.