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Brother International MFC 3100C Users Manual - English - Page 176

Troubleshooting and Routine Maintenance, Troubleshooting, Error Messages

UPC - 012502565819

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20 Troubleshooting and 20 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country. Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA: 1-800-521-2846 Or, visit us at: http://solutions.brother.com ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK CARTRIDGE An ink cartridge is not installed properly. Re-install the ink, seating it properly. See page 20-17. CHECK DOCUMENT Original was not inserted or fed properly, or See page 20-3. document was longer than about 40" inches (90cm). CHECK PAPER SIZE CHECK PAPER Your paper is not correct size. MFC is out of paper. Reload the correct paper, and then press Black Fax Start. Add paper, and then press Black Fax Start. COMM. ERROR Poor phone line quality caused communication error. Try the call again. If problem continues, call telephone company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. HIGH TEMPERATURE The print head detects high temperature. Use the MFC at the cool room or cool your room. COVER OPEN Control panel cover or top cover is not closed completely. Open, then close the covers. DISCONNECTED The other party or other party's fax machine terminated the call. Try to transmit or receive again. 20 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Section	Page
MFC3100US_UG_A.pdf	1
Brother Numbers	3
Brother fax-back system (USA Only)	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (For USA Only)	3
Service Centers (For Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Black & White Faxes	9
Automatic Transmission	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Storing Numbers	9
Storing Speed Dial Numbers	9
Dialing Operations	9
Speed Dialing	9
Search/Speed Dial	9
Making Copies	10
Making a Single Copy	10
Making Multiple Copies (For Black and White Copies)	10
Table of Contents	11
Introduction	22
Using This Manual	22
Finding Information	22
Conventions Used in this Manual	22
Test Sheet Procedure and Product Registration (For USA Only)	23
To Complete Your Registration On-Line	23
MFC-3100C Control Panel Overview	24
About Fax Machines	26
Custom Features	26
Do You Have Voice Mail on the Phone Line?	26
Why Should There Be Trouble?	26
How Can You Avoid Possible Problems?	26
Fax Tones and Handshake	26
ECM (Error Correction Mode)	27
Assembly and Connections	28
Packing List	28
Choosing a Location	29
Assembly	30
Removing the Protective Yellow Bar	30
Setting Up the MFC	31
Loading Paper in the Multi-Purpose Sheet Feeder (Paper Cassette)	34
Installing the Ink Cartridges	35
Important	36
Connecting the MFC	38
Connecting an External Telephone	38
Connecting an External Telephone Answering Device (TAD)	38
Sequence	38
Connections	39
Recording Outgoing Message (OGM)	40
Special Line Considerations	40
Roll Over Phone Lines	40
Two-Line Phone System	40
Converting Telephone Wall Outlets	41
Installing MFC, External Two-Line TAD and Two-Line Telephone	41
Multi-Line Connections (PBX)	42
If You are Installing the MFC to Work with a PBX:	42
Custom Features on Your Phone Line	43
Paper	44
About Paper	44
Handling and Using Special Paper	44
Recommended Paper for the MFC-3100C	44
Paper Capacity of Multi-Purpose Sheet Feeder	45
Paper Specifications for Multi-Purpose Sheet Feeder	45
Print Area	46
On-Screen Programming	47
User-Friendly Programming	47
Menu Selection Table	47
Alternating Displays	47
Navigation Keys	48
Initial Setup	53
Getting Started	53
Setting Paper Type	53
Setting Paper Size	53
Setting Date and Time	54
Setting Station ID	54
Entering Text	55
Inserting Spaces	55
Making Corrections	55
Repeating Letters	55
Special Characters and Symbols	55
Setting the Ring Volume	56
Setting the Beeper Volume	56
Turning On Automatic Daylight Savings Time	57
Setting Tone/Pulse Dialing Mode (For Canada Only)	57
Memory Storage	57
Setup Receive	58
Basic Receiving Operations	58
Choosing the Receive Mode	58
To Select or Change Your Receive Mode	59
Setting Ring Delay	59
Easy Receive	60
Printing a Reduced Incoming Document (Auto Reduction)	60
Advanced Receiving Operations	61
Operation from Extension Telephone	61
Changing the Fax Receive Code	61
Printing a Fax in Memory	61
Polling	62
Setting Up Polling Receive	62
Setting Up Sequential Polling Receive	62
Canceling a Scheduled Job	63
Telephone Services	64
Distinctive Ring	64
What Does Your Telephone Company’s “Distinctive Ring” Do?	64
What Does Brother’s “Distinctive Ring” Do?	64
Do You Have Voice Mail?	65
Before You Choose the Ring Pattern to Register	65
VERY IMPORTANT	66
Registering the Distinctive Ring Pattern	66
Setup Send	67
Before You Begin	67
Using the ADF (Automatic Document Feeder)	67
Sending Faxes with Multiple Settings	68
Basic Sending Operations	68
Contrast	68
Fax Resolution	69
Manual Transmission (with an External Telephone)	69
Automatic Transmission	69
Color Fax Transmission	70
Manual and Automatic Fax Redial	70
Dual Access (Not Available for Color Fax)	70
Real Time Transmission	71
Checking Job Status	71
Canceling a Job in Memory	72
Advanced Sending Operations	73
Overseas Mode	73
Delayed FAX (Not Available for Color Fax)	73
Delayed Batch Transmission (Not Available for Color Fax)	74
Setting Up Polled Transmit (Not Available for Color Fax)	74
Auto Dial Numbers and Dialing Options	75
Storing Numbers for Easy Dialing	75
Storing Speed Dial Numbers	75
Changing Speed Dial Numbers	76
Setting Up Groups for Broadcasting	77
Dialing Options	78
Search	78
Speed Dialing	78
Access Codes and Credit Card Numbers	78
Broadcasting (Not Available for Color Fax)	79
Pause	80
Fax Redial	80
Tone/Pulse (For Canada Only)	80
Remote Fax Options (Not Available for Color Fax)	81
Fax Forwarding/Paging	81
Programming a Fax Forwarding Number	81
Programming Paging Number	81
Setting Fax Storage	82
Backup Print	82
Changing Remote Retrieval Access Code	83
Remote Retrieval	83
Using Remote Retrieval Access Code	83
Remote Commands	84
Retrieving Fax Messages	85
Changing Fax Forwarding Number	85
Printing Reports	86
MFC Settings and Activity	86
Customizing the Transmission Verification Report	86
Setting the Fax Activity Report Interval	86
Using the Reports Key	87
To Print a Report	87
Making Copies	88
Basic Copy Operations	88
Making a Single Copy	88
Making Multiple Copies	88
Out of Memory Message	89
Temporary Copy Settings	89
Copying Using Multiple Settings	89
Using the Quality Key	90
Using the Options Key	91
Paper Type	91
Paper Size	92
Copy Brightness	92
Reducing and Enlarging Copies	92
Selecting Fixed Reduction Ratios:	93
Special Copy Option	93
2 in 1	93
Changing Default Copy Settings	94
Copy Quality	94
Color Adjustment	95
Copy Contrast	95
Legal Limitations	96
Using the MFC as a Printer	97
Features	97
Printer Driver	97
Choosing the Right Kind of Paper	98
Multi-purpose Sheet Feeder	98
Simultaneous Printing/Fax	99
Printer Operation Key	99
Ink Key	99
Stop/Exit Key	99
Checking the Print Quality	99
Printer Driver Settings (For Windows® Only)	100
Using the Brother MFC-3100C Printer Driver	100
Features in the Printer Driver (For Windows® 95/98/98SE/Me/2000 Professional and Windows NT® 4.0)	100
Paper Tab	101
Paper Size	101
Orientation	102
Copy/Page Order	102
Copies	102
Collate	102
Reverse Order	102
Paper Thickness	103
Scaling	103
Paper Source	103
Quality/Color Tab	104
Quality	104
Media	105
Document	105
Color Matching	106
Custom Setting	106
Halftone Pattern	106
Color Enhance	107
Color/Mono	108
Bi-Directional Printing	108
Fast Draft Mode	108
Advanced Tab	108
Watermark	108
Print Watermark	109
In background	109
Watermark Style	109
Watermark Text	109
Watermark Bitmap	109
Position	109
Device Options	110
Print Date & Time	110
Support	111
Web Update	111
Brother Solutions Center	111
Features in the Printer Driver (For Windows® XP)	112
Layout Tab	112
*1 Orientation	112
*2 Pages Per Sheet	113
Paper/Quality Tab	113
*1 Tray Selection	114
*2 Quality Settings	114
*3 Color	114
Advanced Options	115
*1 Paper /Output	115
*2 Graphic	116
*3 Document Options	116
Photo	116
Cluster	116
Auto	116
*4 Printer Features	117
Using the Windows®-Based Brother MFL-Pro Control Center	118
Brother MFL-Pro Control Center	118
AutoLoad the Brother Control Center	118
How to Turn Off AutoLoad	119
Using the Color Scan Key	119
Scan to E-mail	120
Scan Image	120
Scan/OCR	120
Brother Control Center Features	121
Auto Configuration	121
Scanning Operations	121
Copy Operations	122
PC Fax Operation	122
Scanner Settings for Scan, Copy and PC Fax Buttons	122
Global Settings	122
Setting Up the Scanner Configurations	123
To Access the Scanner Configurations Screen:	123
Perform an Operation from the Control Center Screen	123
Scan to File	124
Scanner Settings	124
Destination Folder	125
Scan to E-mail	125
Scanner Settings	126
E-mail Application	126
File Attachments	126
Conversion Options	127
Format	127
Show QuickSend Menu	127
QuickSend List	127
Scan to Word Processor	128
Scanner Settings	128
Word Processor	129
User Defined Button	130
Scanner Settings	130
Target Application	130
Copy	130
Scanner Settings	131
Copy Settings	131
Send a Fax	131
Scanner Settings	131
FAX Settings	132
Scanner and Using ScanSoft™ PaperPort® and TextBridge® OCR (For Windows® Only)	133
Using ScanSoft™ PaperPort® and TextBridge®	133
Viewing Items in ScanSoft™ PaperPort® for Brother	134
Organizing Your Items in Folders	134
Links to Many Other Applications	135
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	135
Importing Items from Other Applications	136
Exporting Items in Other Formats	136
Exporting an Image File	136
Scanning a Document	136
TWAIN Compliant	136
Accessing the Scanner	137
Scanning a Document into the PC	137
Settings in the Scanner Window	138
Resolution:	138
Scan Type:	138
Brightness:	138
Contrast:	139
Size:	139
Custom:	139
PreScanning an Image	140
How to Use PreScan to Adjust an Image:	140
Setting Up and Using PC FAX (For Windows® Only)	141
Introduction	141
Brother Resource Manager	141
MFC Remote Setup	142
PC FAX Sending	143
Setting Up User Information	143
Setting Up Sending	144
Outside line access	144
Include header	144
Address Book file	144
User interface	145
Simple Style	145
Facsimile Style	145
Setting Up Speed Dial	146
The Address Book	147
Setting Up a Member in the Address Book	148
Setting Up a Group for Broadcasting	149
Editing Member Information	149
Deleting a Member or Group	150
Exporting the Address Book	150
Importing to the Address Book	151
Setting Up a Cover Page	152
To	153
From	153
Comment	153
Select Cover Page Form	153
Import BMP file	153
Count Cover Page	153
Sending a File as a PC-FAX Using the Facsimile Style	154
Redial	155
Sending a File as a PC-FAX Using the Simple Style	155
Using Automatic E-Mail Printing	157
For Windows® 95, 98, 98SE, Me only	157
Main Features	157
To Access the On-Line Documentation	157
To Install Automatic E-mail Printing (Optional Application):	157
Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	158
Set Up Your USB-Equipped Apple® Macintosh® G3, G4 or iMac™ or iBook™ with Mac OS 8.5-9.2	158
Using Brother Printer Driver with Your Apple® Macintosh®	158
Sending a Fax from Your Macintosh® Application	160
Setting Up Your Address Book	162
Adding a New Member	162
Adding a New Group	163
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	164
Accessing the Scanner	165
Scanning a Document into Your Macintosh G3, G4 or iMac	165
Settings in the Scanner Window	166
Image	166
Scanning Area	167
Business Card Size	167
Miscellaneous	168
Contrast	168
Color Sync Dialog	168
Scanner Profile	169
PreScanning an Image	170
Important Information	171
Standard Telephone and FCC Notices	171
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	172
Important	173
Industry Canada Compliance Statement (For Canada Only)	173
International ENERGY STAR® Compliance Statement	173
Important Safety Instructions	174
Trademarks	175
Troubleshooting and Routine Maintenance	176
Troubleshooting	176
Error Messages	176
Document Jam	178
Printer Jam or Paper Jam	179
If You Are Having Difficulty with Your MFC	182
How to Improve Print Quality	185
Cleaning the Print Head	185
Print Quality Check	185
STEP A: Color Block Quality Check	185
STEP B: Alignment Check	186
Packing and Shipping the MFC	188
Routine Maintenance	191
Cleaning the Scanner	191
Cleaning the MFC Printer Platen	191
Replacing the Ink Cartridges	192
Specifications	195
Product Description	195
Fax	195
Printer	196
Printing	196
Controller	196
Computer Requirements	197
Print Media	197
Consumable Items	198
Glossary	199
Index	202