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Brother International MFC-J4710DW Users Manual Basic - English - Page 115

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following.  The machine's power cord is connected properly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted properly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 103.) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Paper handling and Printing problems:  Printing Difficulties on page 123  Print Quality Difficulties on page 124  Paper Handling Difficulties on page 126  Printing Received Faxes on page 127 B Telephone and Fax problems:  Telephone Line or Connections on page 128  Handling Incoming Calls on page 131  Receiving Faxes on page 129  Sending Faxes on page 130 Copying problems:  Copying Difficulties on page 132 101

Section	Page
Basic User’s Guide MFC-J4510DW MFC-J4710DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
3.7\	22
Setting the Ready screen	26
Basic Operations	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	28
Adding Scan Shortcuts	29
Adding Web Connect Shortcuts	30
Changing Shortcuts	31
Editing Shortcut Names	32
Deleting Shortcuts	32
Recalling Shortcuts	32
2 Loading paper	33
Loading paper and other print media	33
Loading paper in paper tray #1	33
Loading smaller paper (Photo, Photo L and envelopes)	36
About envelopes	36
Loading envelopes	37
Loading Photo and Photo L paper	39
Loading paper in paper tray #2 (MFC-J4710DW)	40
When using Letter or A4 size paper	40
When using Ledger, A3 or Legal size paper	42
Loading paper in the manual feed slot	47
Unprintable area	51
Paper settings	52
Paper Size and Type (MFC-J4510DW)	52
Paper Type	52
Paper Size	52
Paper Size and Type (MFC-J4710DW)	53
Tray use in Copy mode (MFC-J4710DW)	53
Tray use in Fax mode (MFC-J4710DW)	54
Acceptable paper and other print media	54
Recommended print media	55
Handling and using print media	55
Paper capacity of the output paper tray cover	55
Choosing the right print media	56
Paper type and size for each operation	56
Paper orientation and capacity of the paper trays	57
Paper orientation using User Defined as the Paper Size in the printer driver	58
Paper weight and thickness	58
3 Loading documents	59
How to load documents	59
Using the ADF	59
Document Sizes and Weights	59
How to load documents	59
Using the scanner glass	60
Document Sizes Supported	60
How to load documents	60
Unscannable area	61
4 Sending a fax	62
How to send a fax	62
Stop faxing	64
Setting scanner glass size for faxing	64
Color fax transmission	64
Canceling a fax in progress	64
How to preview an outgoing fax	65
Transmission Verification Report	66
5 Receiving a fax	67
Receive Modes	67
Choose the correct Receive Mode	67
Using Receive Modes	69
Fax Only	69
Fax/Tel	69
Manual	69
External TAD	69
Receive Mode settings	70
Ring Delay	70
F/T Ring Time (Fax/Tel mode only)	70
Easy Receive	71
If Easy Receive is On:	71
If Easy Receive is Off:	71
Fax Preview (Black & White only)	72
How to preview a received fax	72
Setting Fax Preview	72
Using Fax Preview	72
How to print a fax	73
How to print all faxes in the list	74
How to delete all faxes in the list	74
Turning off Fax Preview	74
6 Telephone services and external devices	75
Telephone services	75
Voice Mail	75
Distinctive Ring	76
What does your telephone company's “Distinctive Ring” do?	76
What does Brother's “Distinctive Ring” do?	76
Do you have Voice Mail?	76
Before you choose the ring pattern to register	76
Registering the Distinctive Ring pattern	77
Turning off Distinctive Ring	78
Voice over Internet Protocol (VoIP)	78
Connecting an external TAD (telephone answering device)	79
Connections	80
Recording an outgoing message (OGM) on the external TAD	80
Multi-line connections (PBX)	81
External and extension telephones	81
Connecting an external or extension telephone	81
Using external and extension telephones	82
If you answer a call and no one is on the line:	82
Using a non-Brother cordless external telephone	82
Using remote codes	82
Fax Receive Code	82
Telephone Answer Code	82
Changing the remote codes	83
7 Dialing and storing numbers	84
How to dial	84
Manual dialing	84
Dialing from the Address Book	84
Fax Redial	85
Storing numbers	85
Storing a pause	85
Storing Address Book numbers	85
Changing Address Book names or numbers	86
8 Making copies	87
How to copy	87
Stop copying	87
Copy preset settings	88
Copy options	89
Paper Type	89
Paper Size	90
Tray Select (MFC-J4710DW)	90
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	91
PhotoCapture Center™ operations (PHOTO mode)	91
Using a memory card or USB Flash memory drive	91
Getting started	92
Print Images	94
View Photos	94
PhotoCapture Center™ print settings	95
How to scan to a memory card or USB Flash memory drive	95
10 How to print from a computer	99
Printing a document	99
11 How to scan to a computer	100
Before scanning	100
Scanning a document as a PDF file using ControlCenter4 (Windows®)	101
How to change the machine’s SCAN mode settings for PDF scanning	104
How to scan a document as a PDF file using the Touchscreen	105
A Routine maintenance	107
Replacing the ink cartridges	107
Cleaning and checking the machine	110
Cleaning the scanner	110
Cleaning the print head	111
Checking the print quality	112
Checking the print alignment	113
B Troubleshooting	115
Identifying your problem	115
Error and maintenance messages	117
Error animation	126
Transferring your faxes or Fax Journal report	126
Transferring faxes to another fax machine	126
Transferring faxes to your PC	126
Transferring the Fax Journal report to another fax machine	127
Document jam	127
Document is jammed in the top of the ADF unit	127
Document is jammed inside the ADF unit	128
Removing small documents jammed in the ADF	128
Printer jam or paper jam	129
Paper is jammed in the front of the machine	129
Paper is jammed in the back of the machine	130
Paper is jammed in the front and back of the machine	131
Additional paper jam clear operations	134
If you are having difficulty with your machine	136
Dial Tone	149
Telephone line interference / VoIP	149
Machine Information	150
Checking the serial number	150
Reset functions	150
How to reset the machine	150
C Settings and features tables	151
Using the Settings Tables	151
Memory Storage	151
Settings tables	152
Features tables	169
Entering Text	193
Inserting spaces	193
Making corrections	193
D Specifications	194
General	194
Print media	196
Fax	198
Copy	199
PhotoCapture Center™	200
PictBridge	201
Scanner	202
Printer	203
Interfaces	204
Network	204
Computer requirements	205
Consumable items	206
Index	207