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Brother International MFC-J6920DW Basic Users Guide - Page 123

Error Message, Cause, Action, Cannot Detect, Volume, Cannot Print, Replace ink., Comm.Error

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Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. Take out the new ink cartridge and re-install it slowly and firmly until it latches. (See Replacing the ink cartridges on page 98.) If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Cannot Detect Ink Volume If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink volume. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Cannot Print Replace ink. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Replace the ink cartridges. (See Replacing the ink cartridges on page 98.) Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine that is Check the other fax machine's polling not in Polled Waiting mode. setup. Cover is Open. The scanner cover is not locked in the Lift the scanner cover, and then close closed position. it again. Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine. The ink cartridge cover is not locked Firmly close the ink cartridge cover Data Remaining in Memory in the closed position. Print data is left in the machine's memory. until it locks into place. B Press . The machine will cancel the job and clear it from the memory. Try to print again. 109

Section	Page
Basic User’s Guide MFC-J6920DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	15
Accessing the Advanced User’s Guide and Software and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	17
How to find Scanning instructions	17
How to find Network setup instructions	17
How to access Guides for Advanced Features	18
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
3.7\	23
Setting the Ready screen	27
Basic Operations	28
Shortcut Settings	29
Adding Copy Shortcuts	29
Adding Fax Shortcuts	29
Adding Scan Shortcuts	30
Adding Web Connect Shortcuts	32
Changing Shortcuts	33
Editing Shortcut Names	34
Deleting Shortcuts	34
Recalling Shortcuts	34
2 Loading paper	35
Loading paper and other print media	35
Loading paper in paper tray #1	35
Loading smaller paper (Photo, Photo L, Photo 2L or envelopes)	40
Loading Photo, Photo L and Photo 2L paper	40
About envelopes	41
Loading envelopes	42
Loading paper in paper tray #2	43
Loading paper in the manual feed slot	48
Unprintable area	51
Paper settings	52
Paper Size and Type	52
Tray use in Copy mode	52
Tray use in Fax mode	53
Acceptable paper and other print media	53
Recommended print media	54
Handling and using print media	54
Paper capacity of the output paper tray cover	54
Choosing the right print media	55
Paper type and size for each operation	55
Paper orientation and capacity of the paper trays	56
Paper orientation using User Defined as the Paper Size in the printer driver	57
Paper weight and thickness	58
3 Loading documents	59
How to load documents	59
Using the ADF	59
Document Sizes and Weights	59
How to load documents	59
Using the scanner glass	60
Document Sizes Supported	60
How to load documents	60
Unscannable area	61
4 Sending a fax	62
How to send a fax	62
Stop faxing	64
Setting scanner glass size for faxing	64
Color fax transmission	64
Canceling a fax in process	65
How to preview an outgoing fax	65
Transmission Verification Report	66
5 Receiving a fax	67
Receive Modes	67
Choose the correct Receive Mode	67
Using Receive Modes	69
Fax Only	69
Fax/Tel	69
Manual	69
External TAD	69
Receive Mode settings	70
Ring Delay	70
F/T Ring Time (Fax/Tel mode only)	70
Easy Receive	71
If Easy Receive is On:	71
If Easy Receive is Off:	71
Fax Preview (Black & White only)	72
How to preview a received fax	72
Setting Fax Preview	72
Using Fax Preview	72
How to print a fax	73
How to print all faxes in the list	74
How to delete all faxes in the list	74
Turning off Fax Preview	74
6 Using PC-FAX	75
PC-FAX Sending	75
Sending a file as a PC-FAX	75
PC-FAX Receiving (Windows®)	76
Changing the destination PC	77
7 Telephone services and external devices	78
Telephone services	78
Voice Mail	78
Distinctive Ring	79
What does your telephone company's “Distinctive Ring” do?	79
What does Brother's “Distinctive Ring” do?	79
Do you have Voice Mail?	79
Before you choose the ring pattern to register	79
Registering the Distinctive Ring pattern	80
Turning off Distinctive Ring	80
Voice over Internet Protocol (VoIP)	81
Connecting an external TAD (telephone answering device)	82
Connections	83
Recording an outgoing message (OGM) on the external TAD	83
Multi-line connections (PBX)	84
External and extension telephones	84
Connecting an external or extension telephone	84
Using external and extension telephones	85
If you answer a call and no one is on the line:	85
Using a non-Brother cordless external telephone	85
Using remote codes	85
Fax Receive Code	85
Telephone Answer Code	85
Changing the remote codes	86
8 Dialing and storing numbers	87
How to dial	87
Manual dialing	87
Dialing from the Address Book	87
Fax Redial	88
Storing numbers	88
Storing a pause	88
Storing Address Book numbers	88
Changing or deleting Address Book names or numbers	89
9 Making copies	91
How to copy	91
Stop copying	91
Copy preset settings	91
Copy options	92
Paper Type	93
Paper Size	93
Tray Select	93
ADF High Speed Mode copying	94
10 PhotoCapture Center™: Printing photos from a memory card or USB Flash drive	95
PhotoCapture Center™ operations (PHOTO mode)	95
Using a memory card or USB Flash drive	95
Getting started	96
Print Images	98
View Photos	98
PhotoCapture Center™ print settings	99
How to scan to a memory card or USB Flash drive	99
11 How to print from a computer	102
Printing a document	102
12 How to scan to a computer	103
Before scanning	103
Scanning a document as a PDF file using ControlCenter4 (Windows®)	104
How to change the machine’s SCAN mode settings for PDF scanning	107
How to scan a document as a PDF file using the Touchscreen	108
ADF High Speed Mode scanning	110
13 How to print and scan with NFC (Near Field Communication)	111
Printing with NFC (Near Field Communication)	111
Scanning with NFC (Near Field Communication)	111
A Routine maintenance	112
Replacing the ink cartridges	112
Cleaning and checking the machine	115
Cleaning the scanner	115
Cleaning the print head	116
Checking the print quality	117
Checking the print alignment	118
Setting the date and time	119
B Troubleshooting	120
Identifying your problem	120
Error and maintenance messages	122
Error animation	132
Transferring your faxes or Fax Journal report	132
Transferring faxes to another fax machine	132
Transferring faxes to your PC	132
Transferring the Fax Journal report to another fax machine	133
Document jam	133
Document is jammed in the top of the ADF unit	133
Document is jammed inside the ADF unit	134
Removing small documents jammed in the ADF	134
Printer jam or paper jam	135
Additional paper jam clear operations	139
If you are having difficulty with your machine	141
Dial Tone	153
Telephone line interference / VoIP	153
Machine Information	154
Checking the serial number	154
Checking the firmware version	154
Reset functions	154
How to reset the machine	155
C Settings and features tables	156
Using the Settings Tables	156
Memory Storage	156
Settings tables	157
Features tables	175
Entering Text	204
Inserting spaces	204
Making corrections	204
D Specifications	205
General	205
Print media	207
Fax	209
Copy	210
PhotoCapture Center™	211
PictBridge	212
Scanner	213
Printer	214
Interfaces	215
Network	216
Computer requirements	217
Consumable items	218
Index	219

Match case Limit results 1 per page

Troubleshooting

109

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not

detect it.

Take out the new ink cartridge and

re-install it slowly and firmly until it

latches. (See

Replacing the ink

cartridges

on page 98.)

An ink cartridge is not installed

correctly.

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Detect Ink

Volume

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink volume.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Print

Replace ink.

One or more of the ink cartridges

have reached the end of their life. The

machine will stop all print operations.

While memory is available, black &

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will

be stored in the memory as a black &

white fax.

Replace the ink cartridges. (See

Replacing the ink cartridges

on page 98.)

Comm.Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Failed

You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not locked in the

closed position.

Lift the scanner cover, and then close

it again.

Make sure the telephone line cord

and USB cable (if used) have been

guided correctly through the cable

channel and out the back of the

machine.

The ink cartridge cover is not locked

in the closed position.

Firmly close the ink cartridge cover

until it locks into place.

Data Remaining in

Memory

Print data is left in the machine's

memory.

Press

. The machine will cancel

the job and clear it from the memory.

Try to print again.

Error Message

Cause

Action