Brother International MFC-J6920DW Basic Users Guide - Page 127
No Paper Fed, No Response/Busy, Out of Fax Memory, Make sure the Jam Clear Cover is
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Page 127 highlights
Troubleshooting Error Message Cause Action No Paper Fed No Paper Fed #1 No Paper Fed #2 The machine is out of paper or paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray, and then press OK on the Touchscreen. Remove and reload the paper, then press OK on the Touchscreen. (See Loading paper and other print media on page 21.) The paper tray was not fully inserted. Remove the paper tray and re-install it until it locks into place, and then press OK on the Touchscreen. The paper was not inserted in the center position of the manual feed slot. Remove the paper and re-insert it in the center of the manual feed slot, and then press OK on the Touchscreen. (See Loading paper in the manual feed slot on page 34.) The Jam Clear Cover is not closed correctly. Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 121.) Paper dust has accumulated on the surface of the paper pick-up rollers. Clean the paper pick-up rollers. (See Advanced User's Guide: Cleaning the paper pick-up rollers.) The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on page 121. If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User's Guide: Cleaning the paper feed rollers.) No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. Out of Fax Memory The fax memory is full. Do one of the following: Clear the data from the memory. To gain extra memory, you can turn off Memory Receive. (See Advanced User's Guide: Turning off Memory Receive B operations.) Print the faxes that are in the memory. (See Advanced User's Guide: Printing a fax from the memory.) 113
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