Brother International MFC-J6920DW Basic Users Guide - Page 130
Unable to Scan XX
![]() |
View all Brother International MFC-J6920DW manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 130 highlights
Error Message Cause Action Touchscreen The Touchscreen was pressed Make sure that nothing is touching or Initialization Failed before the power on initialization was resting on the Touchscreen. completed. Debris may be stuck between the lower part of the Touchscreen and its frame. Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris. Unable to Clean XX Unable to Initialize XX Unable to Print XX The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. For more information, see Additional paper jam clear operations on page 125. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 118.) Unable to Scan XX The machine has a mechanical problem. Disconnect the machine from the power for several minutes, and then reconnect it. The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 118.) Unusable Device Disconnect device from front connector & turn machine off & then on A broken device is connected to the USB direct interface. Unplug the device from the USB direct interface, then press to turn the machine off and then on again. Unusable Device Please disconnect USB device. A USB device or USB Flash drive that Unplug the device from the USB is not supported has been connected direct interface. Turn the machine off to the USB direct interface. and then on again. For more information, visit us at http://solutions.brother.com/. Wrong Ink Color An ink cartridge has been installed in the wrong position. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. 116
![](/manual_guide/products/brother-international-mfcj6920dw-basic-users-guide-3c7f8b0/130.png)