Brother International MFC-J6920DW Basic Users Guide - Page 147
Receiving Faxes, Telephone Line or Connections continued, Difficulty, Suggestions
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Troubleshooting Telephone Line or Connections (continued) Difficulty The machine does not answer when called. Suggestions Make sure the machine is in the correct Receive Mode for your setup. (See Choose the correct Receive Mode on page 53.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes Difficulty Cannot receive a fax. Suggestions Make sure your machine has a dial tone by pressing Hook in Fax mode. If you hear static or interference on your fax line, call your local telephone provider. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions. To lower the modem speed and turn off ECM (error correction mode), see Telephone line interference / VoIP on page 139. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See Choose the correct Receive Mode on page 53.) If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, select Fax Only mode. If your Brother machine shares a line with an external answering machine, select External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine. If your Brother machine shares the line with a Voice Mail subscriber service, see Voice Mail on page 64. If your Brother machine is on a line with the Distinctive Ring subscriber service, see Distinctive Ring on page 65. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls. If you do not want your Brother machine to automatically answer incoming faxes, select Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes. B 133
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