Brother International MFC-J6920DW Basic Users Guide - Page 131

Troubleshooting Error Message Wrong Paper Wrong Paper #1 Wrong Paper #2 Wrong Tray Setting Cause The paper size setting does not match the size of paper in the tray. The paper orientation is not proper for the paper size. You did not set the paper guides in the tray to the indicators for the paper size you are using. The machine's Paper Size and Tray Use settings do not match the size of paper in the tray you are using. Action 1 Check that the paper size you choose matches the size of paper in the tray. (See Paper Size and Type on page 38.) 2 Make sure you loaded the paper in the proper orientation, by setting the paper guides at the indicators for your paper size. (See Loading paper and other print media on page 21.) 3 After you have checked the paper size and the paper orientation, press OK on the Touchscreen. If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray. For more information, see Software and Network User's Guide: Change the Paper Size (Windows®) or Change the Paper Size (Macintosh). Follow the instructions on the Touchscreen and try to print again. Configure the paper size setting for the tray according to the on-screen instructions. B 117