Canon EOS 30D Digital Photo Professional Instruction Manual Macintosh (EOS 30D - Page 49

Troubleshooting This chapter provides troubleshooting, the instructions on uninstalling Digital Photo Professional, and shortcut key list to allow you to use Digital Photo Professional easily. Troubleshooting If you could not complete the installation correctly, Digital Photo Professional does not work, or could not display images with Digital Photo Professional, consult the items described below. Installation failed. O Are you logged into an account other than the Administrator account? You cannot install software unless you are logged into an account with Administrator privileges. Log in again into an account with Administrator privileges. For how to log in and how to specify Administrator settings, refer to the User's Manual for the Macintosh computer you are using or for OS X. Digital Photo Professional does not work. O Does your computer meet the system requirements for Digital Photo Professional? Check the system requirements (p.0-1). O Is there enough RAM (memory)? Check the system requirements (p.0-1). O Is the screen resolution less than [1024  768]? Specify [1024  768] or more for the screen resolution (p.0-1). O Is the color less than [Thousands]? Specify [Thousands] or more for the color (p.0-1). O Are multiple applications running? Quit any applications other than Digital Photo Professional. Even if your computer has the RAM capacity (memory) described in system requirements (p.0-1), if other application is running at the same time as Digital Photo Professional, you may not have sufficient RAM (memory). O Is the preferences file for Digital Photo Professional corrupted? The preferences file for Digital Photo Professional may be damaged. Quit any applications that are running, delete the preferences file from the [Preferences] folder using the following procedure, and then restart Digital Photo Professional. Open the hard disk drive where the system is saved the [Users] folder Folder for the logged in user the [Library] folder the [Preferences] folder and then delete [com.canon.Digital Photo Professional.plist]. For Macintosh operating systems OS X 10.2, double-click the startup disk click the [Home] button the [Library] folder to open the [Preferences] folder and delete [com.canon.Digital Photo Professional.plist]. O Click on the item to display its page. Troubleshooting ...5-1 Uninstalling the Software 5-1 Shortcut Key List...5-2 Index ...5-4 Could not display images with Digital Photo Professional. O Did you try to display images other than the image types that are supported by Digital Photo Professional? Check the supported images (p.0-1). Uninstalling the Software O Log into the account used when installation was performed. O Quit any applications before uninstalling the software. O When you have moved the folders to be deleted to the Trash, select [Finder] menu [Empty Trash] to empty the Trash. You cannot reinstall the software until you have emptied the Trash. 1 Display the folder in which the software is saved. O Open the [Canon Utilities] folder. Cover/Table of Contents Introduction 1 Displaying Thumbnail Images and Performing Basic Edits in the Main Window 2 Performing Detailed Edits in the Edit Window 3 Performing Detailed Edits in the Edit Image Window 4 Checking an Image in the Quick Check Window Troubleshooting 2 Drag the folder for the software to be uninstalled to the Trash. 3 Select [Finder] menu on the desktop [Empty Trash]. ¿ The software is deleted. O When uninstallation ends, restart your computer. You cannot retrieve data that you have emptied into the Trash and deleted, so be particularly careful when deleting data. Shortcut Key List Index 5-1