Canon PIXMA MG2120 User Manual - Page 550

Scanner Does Not Work After Upgrading Windows Page 550 of 731 pages Home > Troubleshooting > Problems with Scanning > Problems with Scanning > Scanner Does Not Work After Upgrading Windows S911 Scanner Does Not Work After Upgrading Windows Check: Disconnect the USB cable, then uninstall and reinstall the MP Drivers and MP Navigator EX. Step 1: Uninstall the MP Drivers. See "Deleting the Unnecessary MP Drivers " for details. Step 2: Uninstall MP Navigator EX. 1. From the Start menu, select All Programs > Canon Utilities > MP Navigator EX5.0 > MP Navigator EX Uninstall. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. 2. When a confirmation appears, click Yes. 3. When uninstallation is complete, click OK. MP Navigator EX is uninstalled. Step 3: Reinstall the MP Drivers and MP Navigator EX. Insert the Setup CD-ROM into the computer's disc drive, then select Custom Install and reinstall the MP Drivers and MP Navigator EX. Page top