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Canon imagePROGRAF iPF6400 Basic Guide - Page 103

The surface of the paper is dirty, Roller marks are left across the trailing edge of paper

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iPF6400 The surface of the paper is dirty Cause You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink. The Ejection Guide is soiled. Corrective Action (See "Troubleshooting Paper Abrasion and Blurry Images.") →User's Guide When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth setting of Standard, Strong, or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting. (See "Adjusting the Vacuum Strength.") →User's Guide (See "Troubleshooting Paper Abrasion and Blurry Images.") →User's Guide Clean the Ejection Guide. (See "Cleaning the Printer Exterior.") →User's Guide The surface of the paper is dirty Cause The Paper Retainer is soiled. You are using a paper that does not dry easily. Corrective Action Clean the Paper Retainer. (See "Cleaning Inside the Top Cover.") →P.46 In the Control Panel menu, set Roll DryingTime to at least 1 min. (See "Menu Settings.") →User's Guide When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray. In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time. However, note that printing will now take longer. (See "Menu Settings.") →User's Guide Troubleshooting The back side of the paper is dirty Cause The Platen has become dirty after borderless printing or printing on small paper. The Platen suction is too strong. BordlessOversize is set to Standard in the Control Panel menu. Corrective Action Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover.") →P.46 In the Control Panel menu, reduce the level of VacuumStrngth. (See "Adjusting the Vacuum Strength.") →User's Guide Set BordlessOversize to Little in the Control Panel menu. (See "Menu Settings.") →User's Guide Problems with the printing quality Roller marks are left across the trailing edge of paper Cause The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot. Corrective Action Following the instructions displayed, press the OK button, and after removing the paper, press the OK button again. Wipe the rollers to clean them. (See "Cleaning Inside the Top Cover.") →P.46 (See "Cleaning the Paper Retainer.") →User's Guide Immediately after borderless printing, the trailing edge margin is soiled during regular printing Cause Corrective Action Depending on your printing environment, after borderless printing in which the leading and trailing edge of the roll is cut automatically, any ink adhering to the cutter unit may rub off on the next printed document. Follow these steps to change the Between Pages setting of Drying Time to a value between about 30 seconds and 3 minutes before trying borderless printing again. 1. On the Main sheet of the printer driver, click Advanced Settings by Media Type. 2. Select an ink drying time in the list for the Between Pages setting of Drying Time. 103 Basic Guide

Section	Page
Cover	1
Preface	2
Safety Precautions	2
Safety Precautions	2
Legal Notices	4
Manuals for this printer	6
Manuals for this printer	6
Viewing the Electronic manuals	6
About This User Manual	7
Handling Paper	9
Handling rolls	9
Loading Rolls on the Roll Holder	9
Loading Rolls in the Printer	11
Removing the Roll from the Printer	14
Handling sheets	17
Loading Sheets in the Feed Slot	17
Removing Sheets	23
Consumables and Maintenance	26
Ink Tanks	26
Ink Tanks	26
Replacing Ink Tanks	26
Printheads	33
Printhead	33
Replacing the Printhead	33
Maintenance Cartridge	40
Maintenance Cartridge	40
Replacing the Maintenance Cartridge	40
Cleaning the Printer	46
Cleaning Inside the Top Cover	46
Cleaning the Printhead	48
Printer Parts	50
Operations and Display Screen	50
Control Panel	50
Menu Operations	51
Menu Structure	55
Printer parts	60
Front	60
Back	61
Top Cover (Inside)	61
Paper Feed Slots	62
Inside the Roll Feed Unit Cover	63
Carriage	63
Ink Tank Cover (Inside)	64
Vents	65
Printer Relocation	66
Preparing to Transfer the Printer	66
Preparing to Transfer the Printer	66
Reinstalling the Printer	70
Software Installation	74
Installing the Printer Driver (Windows)	74
Installing the Software	74
Installing the Printer Driver (Mac OS X)	76
Installing the Software	76
Convenient Printer Driver Features	78
Print Preview	78
Rotate Page 90 degrees (Converse Paper)	80
Borderless Printing	81
Large-Format Printing	82
Enlarged/Reduced Printing	83
Other Methods of Printing: Printing from Print Plug-Ins	84
Adjustments for Better Print Quality	85
Adjusting the Printhead	85
Automatic Adjustment to Straighten Lines and Colors	85
Adjusting the feed amount	87
Selecting a Feed Amount Adjustment Method	87
Automatic Banding Adjustment	88
Troubleshooting	90
Problems Regarding Paper	90
Clearing Jammed Paper (Paper Feed Slot)	90
Clearing Jammed Roll Paper	91
Clearing a Jammed Sheet, Fed Manually	94
Roll paper cannot be inserted into the paper feed slot	97
Cannot load sheets	97
Paper is not cut neatly	97
Paper is not cut	97
Depression on the leading edge is left	98
Margins are wide	98
Printing does not start	99
The Data lamp on the Control Panel does not light up	99
The printer does not respond even if print jobs are sent	99
Ink Filling.. is displayed	99
The display screen indicates Agitating...	99
The printer stops during a print job	100
An error message is shown on the Display Screen	100
The printer ejects blank, unprinted paper	100
Problems with the printing quality	101
Printing is faint	101
Paper rubs against the printhead	101
The edges of the paper are dirty	102
The surface of the paper is dirty	103
The back side of the paper is dirty	103
Roller marks are left across the trailing edge of paper	103
Immediately after borderless printing, the trailing edge margin is soiled during regular printing	103
Printed colors are inaccurate	104
Banding in different colors occurs	104
Colors in printed images are uneven	105
Image edges are blurred or white banding occurs	106
Setting the Blue Switch on the Platen	106
The contrast becomes uneven during printing	109
The length of printed images is inaccurate in the feeding direction	109
Images are printed crooked	109
Documents are printed in monochrome	110
Line thickness is not uniform	110
Lines or colors are misaligned	110
Borders appear during borderless printing	111
Cannot print over a network	112
Cannot connect the printer to the network	112
Cannot print over a TCP/IP network	112
Cannot print over a NetWare network	112
Cannot print over AppleTalk or Bonjour networks	113
Installation problems	114
Removing Installed Printer Drivers	114
Other problems	116
The printer does not go on	116
If the Printer Makes a Strange Sound	116
Messages advising to check the maintenance cartridge are not cleared	116
The printer consumes a lot of ink	116
Ink Level Detection	117
Error Message	120
Messages regarding paper	120
Paper mismatch	120
MediaType Mismatch	120
The paper is too small.	121
The paper is too small.	121
PaprWidth Mismatch	122
Paper size not detected.	122
Insufficient paper for job	122
This paper cannot be used.	123
Roll printing is selected.	123
Roll printing is selected, but manual paper is loaded.	123
The roll is empty.	123
Roll feed unit error.	124
No Roll Unit.	124
Manual printing is selected.	124
Manual printing is selected, but a roll is loaded.	124
Wrong paper feed slot for manual paper.	124
Paper jam.	125
Paper loaded askew.	125
Paper not aligned with right guide.	125
Cannot detect papr	126
Cannot feed paper.	126
Cannot cut paper.	126
End of paper feed.	127
Borderless printng not possible.	127
Roll paper is not securely in contact with roll holder.	128
Messages regarding ink	129
Ink insufficient.	129
No ink left.	129
Remaining level of the ink cannot be correctly detected. Check ink tank.	129
Cannot detect ink level correctly. Close tank cover.	129
Close Ink Tank Cover	129
Ink tank is empty.	130
Not much ink is left.	130
Check if ink tank is set, and its color and direction.	130
The following ink tanks cannot be recognized.	130
Do not pull out ink tank.	130
Messages regarding printing or adjustment	131
Cannot execute this command. Use other paper.	131
Cannot print as specified.	131
Cannot calibrate.	131
Excessive temperature or humidity.	132
Please execute common calibration.	132
Please commn calibrt using above paper.	132
Please calibrate using above paper.	132
Before borderless printing, move the blue platen switch.	132
Blue platen switch is dirty.	133
Move the blue platen switch No.xx to the right. (xx represents a number)	133
Cannot adjust paper feed.	133
Check printed document.	133
Messages regarding printheads	134
Cannot adjust printhead.	134
PHeads: wrong pos.	134
Wrong x printhead. (x is L, R, or not displayed)	134
x printhead error (x is L, R, or not displayed)	134
Cannot recognize print head x. (x is L, R, or not displayed)	135
Execute printhead cleaning.	135
Messages regarding the maintenance cartridge	136
No maintenance cartridge.	136
Wrong maintenance cartridge.	136
Maint. cart. The level is low	136
No Maintenance Cartridge capacity.	136
Maintenance cartridge full.	136
Maintenance cartridge problem.	136
Other Messages	137
GARO Wxxxx (x represents a number)	137
ERROR Exxx-xxxx (x represents a letter or number)	137
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	137
Prepare for parts replacement.	137
Parts replacement time has passed.	138
Unknown file.	138
Calibration There is a problem with the multi-sensor.	138
Multi-sensor error	138
Error Messages	139

Match case Limit results 1 per page

Cause

Corrective Action

You are printing on heavyweight paper or

paper that curls or wrinkles easily after ab-

sorbing ink.

(See "Troubleshooting Paper Abrasion and Blurry Images.")

→User's Guide

When printing on

CAD Tracing Paper

or other film-based media, choose a

VacuumStrngth

setting of

Standard

Strong

, or

Strongest

in the Control Panel menu. If rubbing still occurs,

in the Control Panel menu, use a higher

Head Height

setting.

(See "Adjusting the Vacuum Strength.")

→User's Guide

(See "Troubleshooting Paper Abrasion and Blurry Images.")

→User's Guide

The Ejection Guide is soiled.

Clean the Ejection Guide.

(See "Cleaning the Printer Exterior.")

→User's Guide

The surface of the paper is dirty

Cause

Corrective Action

The Paper Retainer is soiled.

Clean the Paper Retainer.

(See "Cleaning Inside the Top Cover.")

→P.46

You are using a paper that does

not dry easily.

In the Control Panel menu, set

Roll DryingTime

to at least

1 min.

(See "Menu Settings.")

→User's Guide

When paper that does not dry easily is used for printing, it may curl during printing and touch the Out-

put Tray.

In this case, in the Control Panel menu, complete the settings for

Dry time

and

Area

Scan Wait

Time

However, note that printing will now take longer.

(See "Menu Settings.")

→User's Guide

The back side of the paper is dirty

Cause

Corrective Action

The Platen has become dirty after borderless printing or printing on

small paper.

Open the Top Cover and clean the Platen.

(See "Cleaning Inside the Top Cover.")

→P.46

The Platen suction is too strong.

In the Control Panel menu, reduce the level of

VacuumStrngth

(See "Adjusting the Vacuum Strength.")

→User's Guide

BordlessOversize

is set to

Standard

in the Control Panel menu.

Set

BordlessOversize

Little

in the Control Panel menu.

(See "Menu Settings.")

→User's Guide

Roller marks are left across the trailing edge of paper

Cause

Corrective Action

The paper was removed without pressing the

button

after printing from the Front Paper Feed Slot.

Following the instructions displayed, press the

button, and after removing

the paper, press the

button again.

Wipe the rollers to clean them.

(See "Cleaning Inside the Top Cover.")

→P.46

(See "Cleaning the Paper Retainer.")

→User's Guide

Immediately after borderless printing, the trailing edge margin is soiled during regular printing

Cause

Corrective Action

Depending on your printing environment, after bor-

derless printing in which the leading and trailing edge

of the roll is cut automatically, any ink adhering to the

cutter unit may rub off on the next printed document.

Follow these steps to change the

Between Pages

setting of

Drying Time

to a val-

ue between about 30 seconds and 3 minutes before trying borderless printing

again.

On the

Main

sheet of the printer driver, click

Advanced Settings

Media

Type

Select an ink drying time in the list for the

Between Pages

setting of

Drying

Time

iPF6400

The surface of the paper is dirty

Basic Guide

Troubleshooting

Problems with the printing quality

103