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Canon imagePROGRAF iPF6400 Basic Guide - Page 110

Documents are printed in monochrome, Line thickness is not uniform, Lines or colors are misaligned

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Documents are printed in monochrome iPF6400 Documents are printed in monochrome Cause In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo), is specified in Color Mode. The Printhead nozzles are clogged. Corrective Action In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Print a test pattern to check the color ink nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →User's Guide Troubleshooting Line thickness is not uniform Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected. Corrective Action Access the printer driver Properties dialog box from Print in the File menu of the source application, and follow these steps to print. 1. Clear the option Open Preview When Print Job Starts on the Main sheet. 2. Clear the option Page Layout on the Layout sheet. 3. Click the Special Settings button on the Layout sheet to display the Special Settings dialog box, and then clear the option Fast Graphic Process. The blue Switch on the platen is set incorrectly. The type of paper specified in the printer driver does not match the type loaded in the printer. Move the Switch numbered corresponding to the size of paper for printing opposite to the ● position. (See "Setting the Blue Switch on the Platen.") →P.106 Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer.") →P.11 (See "Loading Sheets in the Feed Slot.") →P.17 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Incorrect Printhead alignment value. Depending on the type of paper, the thickness of printed lines may be noticeably inconsistent. When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing paper, set the optimal Printhead height before aligning the printhead. (See "Enhancing Printing Quality.") →User's Guide In the Control Panel menu, use a lower Head Height setting. (See "Troubleshooting Paper Abrasion and Blurry Images.") →User's Guide Specify Proof in Print Priority in the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") →User's Guide Problems with the printing quality Lines or colors are misaligned Cause The Printhead is not being aligned correctly. Corrective Action Adjust the Printhead alignment. (See "Automatic Adjustment to Straighten Lines and Colors.") →P.85 (See "Manual Adjustment to Straighten Lines and Colors.") →User's Guide When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing paper, set the optimal Printhead height before aligning the printhead. (See "Enhancing Printing Quality.") →User's Guide In the Control Panel menu, use a lower Head Height setting. (See "Troubleshooting Paper Abrasion and Blurry Images.") →User's Guide The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver. driver does not match the type loaded in (See "Loading Rolls in the Printer.") →P.11 the printer. (See "Loading Sheets in the Feed Slot.") →P.17 110 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. Basic Guide

Section	Page
Cover	1
Preface	2
Safety Precautions	2
Safety Precautions	2
Legal Notices	4
Manuals for this printer	6
Manuals for this printer	6
Viewing the Electronic manuals	6
About This User Manual	7
Handling Paper	9
Handling rolls	9
Loading Rolls on the Roll Holder	9
Loading Rolls in the Printer	11
Removing the Roll from the Printer	14
Handling sheets	17
Loading Sheets in the Feed Slot	17
Removing Sheets	23
Consumables and Maintenance	26
Ink Tanks	26
Ink Tanks	26
Replacing Ink Tanks	26
Printheads	33
Printhead	33
Replacing the Printhead	33
Maintenance Cartridge	40
Maintenance Cartridge	40
Replacing the Maintenance Cartridge	40
Cleaning the Printer	46
Cleaning Inside the Top Cover	46
Cleaning the Printhead	48
Printer Parts	50
Operations and Display Screen	50
Control Panel	50
Menu Operations	51
Menu Structure	55
Printer parts	60
Front	60
Back	61
Top Cover (Inside)	61
Paper Feed Slots	62
Inside the Roll Feed Unit Cover	63
Carriage	63
Ink Tank Cover (Inside)	64
Vents	65
Printer Relocation	66
Preparing to Transfer the Printer	66
Preparing to Transfer the Printer	66
Reinstalling the Printer	70
Software Installation	74
Installing the Printer Driver (Windows)	74
Installing the Software	74
Installing the Printer Driver (Mac OS X)	76
Installing the Software	76
Convenient Printer Driver Features	78
Print Preview	78
Rotate Page 90 degrees (Converse Paper)	80
Borderless Printing	81
Large-Format Printing	82
Enlarged/Reduced Printing	83
Other Methods of Printing: Printing from Print Plug-Ins	84
Adjustments for Better Print Quality	85
Adjusting the Printhead	85
Automatic Adjustment to Straighten Lines and Colors	85
Adjusting the feed amount	87
Selecting a Feed Amount Adjustment Method	87
Automatic Banding Adjustment	88
Troubleshooting	90
Problems Regarding Paper	90
Clearing Jammed Paper (Paper Feed Slot)	90
Clearing Jammed Roll Paper	91
Clearing a Jammed Sheet, Fed Manually	94
Roll paper cannot be inserted into the paper feed slot	97
Cannot load sheets	97
Paper is not cut neatly	97
Paper is not cut	97
Depression on the leading edge is left	98
Margins are wide	98
Printing does not start	99
The Data lamp on the Control Panel does not light up	99
The printer does not respond even if print jobs are sent	99
Ink Filling.. is displayed	99
The display screen indicates Agitating...	99
The printer stops during a print job	100
An error message is shown on the Display Screen	100
The printer ejects blank, unprinted paper	100
Problems with the printing quality	101
Printing is faint	101
Paper rubs against the printhead	101
The edges of the paper are dirty	102
The surface of the paper is dirty	103
The back side of the paper is dirty	103
Roller marks are left across the trailing edge of paper	103
Immediately after borderless printing, the trailing edge margin is soiled during regular printing	103
Printed colors are inaccurate	104
Banding in different colors occurs	104
Colors in printed images are uneven	105
Image edges are blurred or white banding occurs	106
Setting the Blue Switch on the Platen	106
The contrast becomes uneven during printing	109
The length of printed images is inaccurate in the feeding direction	109
Images are printed crooked	109
Documents are printed in monochrome	110
Line thickness is not uniform	110
Lines or colors are misaligned	110
Borders appear during borderless printing	111
Cannot print over a network	112
Cannot connect the printer to the network	112
Cannot print over a TCP/IP network	112
Cannot print over a NetWare network	112
Cannot print over AppleTalk or Bonjour networks	113
Installation problems	114
Removing Installed Printer Drivers	114
Other problems	116
The printer does not go on	116
If the Printer Makes a Strange Sound	116
Messages advising to check the maintenance cartridge are not cleared	116
The printer consumes a lot of ink	116
Ink Level Detection	117
Error Message	120
Messages regarding paper	120
Paper mismatch	120
MediaType Mismatch	120
The paper is too small.	121
The paper is too small.	121
PaprWidth Mismatch	122
Paper size not detected.	122
Insufficient paper for job	122
This paper cannot be used.	123
Roll printing is selected.	123
Roll printing is selected, but manual paper is loaded.	123
The roll is empty.	123
Roll feed unit error.	124
No Roll Unit.	124
Manual printing is selected.	124
Manual printing is selected, but a roll is loaded.	124
Wrong paper feed slot for manual paper.	124
Paper jam.	125
Paper loaded askew.	125
Paper not aligned with right guide.	125
Cannot detect papr	126
Cannot feed paper.	126
Cannot cut paper.	126
End of paper feed.	127
Borderless printng not possible.	127
Roll paper is not securely in contact with roll holder.	128
Messages regarding ink	129
Ink insufficient.	129
No ink left.	129
Remaining level of the ink cannot be correctly detected. Check ink tank.	129
Cannot detect ink level correctly. Close tank cover.	129
Close Ink Tank Cover	129
Ink tank is empty.	130
Not much ink is left.	130
Check if ink tank is set, and its color and direction.	130
The following ink tanks cannot be recognized.	130
Do not pull out ink tank.	130
Messages regarding printing or adjustment	131
Cannot execute this command. Use other paper.	131
Cannot print as specified.	131
Cannot calibrate.	131
Excessive temperature or humidity.	132
Please execute common calibration.	132
Please commn calibrt using above paper.	132
Please calibrate using above paper.	132
Before borderless printing, move the blue platen switch.	132
Blue platen switch is dirty.	133
Move the blue platen switch No.xx to the right. (xx represents a number)	133
Cannot adjust paper feed.	133
Check printed document.	133
Messages regarding printheads	134
Cannot adjust printhead.	134
PHeads: wrong pos.	134
Wrong x printhead. (x is L, R, or not displayed)	134
x printhead error (x is L, R, or not displayed)	134
Cannot recognize print head x. (x is L, R, or not displayed)	135
Execute printhead cleaning.	135
Messages regarding the maintenance cartridge	136
No maintenance cartridge.	136
Wrong maintenance cartridge.	136
Maint. cart. The level is low	136
No Maintenance Cartridge capacity.	136
Maintenance cartridge full.	136
Maintenance cartridge problem.	136
Other Messages	137
GARO Wxxxx (x represents a number)	137
ERROR Exxx-xxxx (x represents a letter or number)	137
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	137
Prepare for parts replacement.	137
Parts replacement time has passed.	138
Unknown file.	138
Calibration There is a problem with the multi-sensor.	138
Multi-sensor error	138
Error Messages	139

Match case Limit results 1 per page

Documents are printed in monochrome

Cause

Corrective Action

In the

Advanced Settings

of the printer driver,

Monochrome

Monochrome (Photo)

, is speci-

fied in

Color Mode

In the

Advanced Settings

of the printer driver, specify

Color

Color Mode

and try

printing again.

The Printhead nozzles are clogged.

Print a test pattern to check the color ink nozzles and see if they are clogged.

(See "Checking for Nozzle Clogging.")

→User's Guide

Line thickness is not uniform

Cause

Corrective Action

In the

Special Settings

dialog box of

the Windows printer driver,

Fast

Graphic Process

is selected.

Access the printer driver

Properties

dialog box from

in the

File

menu of the source applica-

tion, and follow these steps to print.

Clear the option

Open Preview When Print Job Starts

on the

Main

sheet.

Clear the option

Page Layout

on the

Layout

sheet.

Click the

Special Settings

button on the

Layout

sheet to display the

Special Settings

dialog

box, and then clear the option

Fast Graphic Process

The blue Switch on the platen is set

incorrectly.

Move the Switch numbered corresponding to the size of paper for printing opposite to the ● posi-

tion.

(See "Setting the Blue Switch on the Platen.")

→P.106

The type of paper specified in the

printer driver does not match the type

loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

(See "Loading Rolls in the Printer.")

→P.11

(See "Loading Sheets in the Feed Slot.")

→P.17

Make sure the same type of paper is specified in the printer driver as you have loaded in the

printer.

Press the

Stop

button and stop printing.

Change the type of paper in the printer driver and try printing again.

Incorrect Printhead alignment value.

When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing pa-

per, set the optimal Printhead height before aligning the printhead.

(See "Enhancing Printing Quality.")

→User's Guide

In the Control Panel menu, use a lower

Head Height

setting.

(See "Troubleshooting Paper Abrasion and Blurry Images.")

→User's Guide

Depending on the type of paper, the

thickness of printed lines may be no-

ticeably inconsistent.

Specify

Proof

Print Priority

in the printer driver.

(See "Giving Priority to Particular Graphic Elements and Colors for Printing.")

→User's Guide

Lines or colors are misaligned

Cause

Corrective Action

The Printhead is not being aligned cor-

rectly.

Adjust the Printhead alignment.

(See "Automatic Adjustment to Straighten Lines and Colors.")

→P.85

(See "Manual Adjustment to Straighten Lines and Colors.")

→User's Guide

When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing

paper, set the optimal Printhead height before aligning the printhead.

(See "Enhancing Printing Quality.")

→User's Guide

In the Control Panel menu, use a lower

Head Height

setting.

(See "Troubleshooting Paper Abrasion and Blurry Images.")

→User's Guide

The type of paper specified in the printer

driver does not match the type loaded in

the printer.

Load paper of the same type as you have specified in the printer driver.

(See "Loading Rolls in the Printer.")

→P.11

(See "Loading Sheets in the Feed Slot.")

→P.17

Make sure the same type of paper is specified in the printer driver as you have loaded in the

printer.

Documents are printed in monochrome

iPF6400

Basic Guide

Troubleshooting

Problems with the printing quality

110