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Dell PowerEdge T550 EMC Installation and Service Manual - Page 167

Restoring Service Tag using Easy Restore, Manually updating Service Tag

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b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Manually update the Service Tag by using System Setup section. c. Update the BIOS and iDRAC versions. Reenable the Trusted Platform Module (TPM). See the Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals . 5. Follow the procedure listed in After working inside your system. Restoring Service Tag using Easy Restore The Easy Restore feature allows you to restore your Service Tag, iDRAC license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup Flash drive device automatically. If BIOS detects a new system board, and the Service Tag in the backup Flash drive device is different, BIOS prompts the user to restore the backup information. About this task Below is a list of options available: 1. Restore the Service Tag, license, and diagnostics information, press Y. 2. Go to the Lifecycle Controller based restore options, press N. 3. Restore data from a previously created Hardware Server Profile, press F10. NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data. 4. To restore the system configuration data, press Y 5. To use the default configuration settings, press N NOTE: After the restore process is complete, system reboots. NOTE: If restoring the Service Tag is successful, you can check the Service Tag information in the System Information screen and compare it with the Service Tag on the system. Manually updating Service Tag After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System Setup. About this task If you know the system Service Tag, use the System Setup menu to enter the Service Tag. Steps 1. Turn on the system. 2. To enter the System Setup, press F2. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. Installing and removing system components 167

Section	Page
Dell EMC PowerEdge T550 Installation and Service Manual	1
Contents	3
About this document	8
PowerEdge T550 system overview	9
Front view of the system	10
Rear view of the system	19
Inside the system	21
Locating the Express Service Code and Service Tag	22
System Information Label	23
Initial system setup and configuration	28
Setting up the system	28
iDRAC configuration	28
Options to set up iDRAC IP address	28
Options to log in to iDRAC	29
Resources to install operating system	30
Options to download firmware	30
Options to download and install OS drivers	31
Downloading drivers and firmware	31
Minimum to POST and system management configuration validation	32
Minimum configuration to POST	32
Configuration validation	32
Error messages	33
Installing and removing system components	34
Safety instructions	34
Before working inside your system	35
After working inside your system	35
Recommended tools	36
Optional front bezel	36
Removing the front bezel	36
Installing the front bezel	37
System feet	38
Removing the system feet	38
Installing the system feet	39
Optional caster wheels	40
Removing caster wheels	40
Installing caster wheels	41
System cover	42
Removing the system cover	42
Installing the system cover	43
Air shroud	45
Removing the air shroud	45
Installing the air shroud	45
Cooling fans	46
Removing a cooling fan	46
Installing a cooling fan	47
Cooling fan cage	48
Removing the cooling fan cage	48
Installing the cooling fan cage	49
Fan board tray	50
Fan board view	50
Removing the fan board tray	51
Installing the fan board tray	51
Front PERC module	52
Removing the front PERC module	52
Installing the front PERC module	53
Drives	55
Removing a drive blank	55
Installing a drive blank	55
Removing a drive carrier	56
Installing a drive carrier	57
Removing the drive from the drive carrier	58
Installing a drive into the drive carrier	59
Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier	60
Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier	61
Removing a 2.5-inch drive from a 3.5-inch drive adapter	62
Installing a 2.5-inch drive into a 3.5-inch drive adapter	63
Drive backplane	64
Drive backplane	64
Removing the 3.5-inch drive backplane	65
Installing the 3.5-inch drive backplane	66
Removing the 2.5-inch drive backplane	67
Installing the 2.5-inch drive backplane	68
Drive bays	69
Removing the drive bay cage blank	69
Installing the drive bay cage blank	71
Removing a drive bay	72
Installing a drive bay	74
Cable routing	76
Optional optical drive	98
Removing the optical drive blank	98
Installing the optical drive blank	98
Removing the optical drive	99
Installing the optical drive	100
Optional tape backup unit	101
Removing the tape backup unit blank	101
Installing the tape backup unit blank	102
Removing the tape backup unit	103
Installing the tape backup unit	104
Front IO module	105
Removing the front IO module	105
Installing the front IO module	106
System memory	108
System memory guidelines	108
General memory module installation guidelines	109
Removing a memory module	109
Installing a memory module	110
Optional BOSS S2 module	111
Removing the BOSS S2 module	111
Installing the BOSS S2 module	113
Removing the BOSS S2 card carrier	114
Installing the BOSS S2 card carrier	116
Optional internal USB card	117
Removing the internal USB module	118
Installing the internal USB module	118
Internal USB memory key	119
Removing the internal USB memory key	119
Installing the internal USB memory key	119
Optional IDSDM module	120
Removing the IDSDM module	120
Installing the IDSDM module	120
MicroSD card	121
Removing the MicroSD card	121
Installing the MicroSD card	122
Expansion cards	123
Expansion card installation guidelines	123
Removing a expansion card	128
Installing an expansion card	129
GPU card holder	131
Removing the GPU card holder	131
Installing the GPU card holder	131
Optional GPU card	132
Removing the GPU card	132
Installing the GPU card	134
GPU riser	135
Removing the GPU riser	135
Installing the GPU riser	136
Processor and heat sink module	137
Removing the processor and heat sink module	137
Removing the processor	139
Installing the processor	141
Installing the processor and heat sink module	145
Optional OCP card	147
Removing the OCP card	147
Installing the OCP card	149
Optional serial COM port	151
Removing the serial COM port	151
Installing the serial COM port	152
System battery	153
Replacing the system battery	153
Intrusion switch module	154
Removing the intrusion switch module	154
Installing the intrusion switch module	155
Power supply unit	156
Hot spare feature	156
Removing a power supply unit blank	157
Installing a power supply unit blank	157
Removing a power supply unit adapter	158
Installing a power supply unit adapter	158
Removing a AC power supply unit	159
Installing a AC power supply unit	160
Power interposer board	162
PIB board view	162
Removing the power interposer board	162
Installing the power interposer board	163
System board	164
Removing the system board	164
Installing the system board	165
Restoring Service Tag using Easy Restore	167
Manually updating Service Tag	167
Trusted Platform Module	168
Upgrading the Trusted Platform Module	168
Removing the TPM	168
Installing the TPM	168
Initializing TPM for users	169
Initializing the TPM 1.2 for users	169
Initializing the TPM 2.0 for users	169
Jumpers and connectors	170
System board connectors	170
System board jumper settings	172
Disabling a forgotten password	172
System diagnostics and indicator codes	174
Status LED indicators	174
System health and system ID indicator codes	175
iDRAC Quick Sync 2 indicator codes	175
iDRAC Direct LED indicator codes	176
LCD panel	176
Viewing Home screen	177
Setup menu	177
View menu	178
NIC indicator codes	178
Power supply unit indicator codes	179
Drive indicator codes	181
Using system diagnostics	182
Dell Embedded System Diagnostics	182
Running the Embedded System Diagnostics from the Dell Lifecycle Controller	182
Running the Embedded System Diagnostics from Boot Manager	182
System diagnostic controls	182
Getting help	184
Recycling or End-of-Life service information	184
Contacting Dell Technologies	184
Accessing system information by using QRL	184
Quick Resource Locator for PowerEdge T550 system	185
Receiving automated support with SupportAssist	185

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If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the

Manually

update the Service Tag by using System Setup

section.

Update the BIOS and iDRAC versions.

Reenable the Trusted Platform Module (TPM). See the

Upgrading the Trusted Platform Module

section.

If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the

Integrated Dell Remote Access Controller User's Guide

available at

https://www.dell.com/idracmanuals

Follow the procedure listed in

After working inside your system

Restoring Service Tag using Easy Restore

The Easy Restore feature allows you to restore your Service Tag, iDRAC license, UEFI configuration, and the system

configuration data after replacing the system board. All data is backed up in a backup Flash drive device automatically. If

BIOS detects a new system board, and the Service Tag in the backup Flash drive device is different, BIOS prompts the user to

restore the backup information.

About this task

Below is a list of options available:

Restore the Service Tag, license, and diagnostics information, press

Go to the Lifecycle Controller based restore options, press

Restore data from a previously created

Hardware Server Profile

, press

F10.

NOTE:

When the restore process is complete, BIOS prompts to restore the system configuration data.

To restore the system configuration data, press

To use the default configuration settings, press

NOTE:

After the restore process is complete, system reboots.

NOTE:

If restoring the Service Tag is successful, you can check the Service Tag information in the

System Information

screen and compare it with the Service Tag on the system.

Manually updating Service Tag

After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using

System

Setup

About this task

If you know the system Service Tag, use the

System Setup

menu to enter the Service Tag.

Steps

Turn on the system.

To enter the

System Setup

, press

Click

Service Tag Settings

Enter the Service Tag.

NOTE:

You can enter the Service Tag only when the

Service Tag

field is empty. Ensure that you enter the correct

Service Tag. After the Service Tag is entered, it cannot be updated or changed.

Click

Installing and removing system components

167