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Dell XPS One 2720 Me and My Dell - Page 88

Troubleshooting, Basic Troubleshooting Steps, Diagnostics, Pre-Boot System Assessment, Invoking PSA

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Troubleshooting Basic Troubleshooting Steps This section lists some basic troubleshooting steps you can use to resolve common issues with your computer. • Make sure your computer is switched on and all the components are receiving power. • Make sure all the cables are firmly connected to the respective ports. • Make sure that the cables are not damaged or frayed. • Make sure that there are no bent or broken pins on the connectors. • Restart your computer and check whether the problem persists. • For internet connection issues, unplug your modem and router from the electrical outlet, wait for about 30 seconds, plug in the power cables, and try connecting again. NOTE: For more information on troubleshooting, solution to common problems, and FAQs, see dell.com/support. To contact Dell for technical support. See Contacting Dell. Diagnostics Your computer has built-in diagnostic tools to help you determine the issue with you computer. These tools may notify you of a problem using error messages, light codes, or beep codes. Pre-Boot System Assessment You can use the Pre-Boot System Assessment (PSA) to diagnose various hardware problems. The ePSA tests devices such as the system board, keyboard, display, memory, hard drive, and so on. NOTE: PSA may not be supported on all computers. Invoking PSA 1. Turn on or restart your computer. 2. Press at the Dell logo to access the Boot Menu. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop, then restart your computer and try again. 88  Basic Troubleshooting Steps

Section	Page
Windows 8 Features	13
Signing in	13
Microsoft account	13
Local account	13
Locking and unlocking your computer	13
Accessing the desktop	14
Turning off your computer	14
Charms	14
Start screen and tiles	15
Apps	15
Closing an app	15
Snapping apps	15
More Information	15
About Your Computer	16
Power Adapter	16
Battery	17
Coin-Cell Battery	17
Touchpad	18
Display	18
Touchscreen	18
3D	18
Wireless Display	19
Keyboard	19
Physical Keyboard	20
Keyboard Backlight	20
On-Screen Keyboard	21
Keyboard Connection Types	21
Wired	21
Wireless	21
Service Tag and Express-Service Code	22
Locating the Label on Your Computer	22
Dell Support Website	22
System Setup	22
Storage Device	23
Internal Storage Devices	23
Removable Storage Devices	23
Optical Drives and Discs	23
Memory Cards	24
Memory Module	26
System Board	27
Chipset	28
Processor	28
Computer Fan	29
Thermal Grease	29
Video Card	30
TV Tuners	31
Internal	31
External	31
Speakers	32
2.1 Audio	32
5.1 Audio	32
7.1 Audio	32
Webcam	33
ExpressCards	33
Network	35
Modem	35
Network‑Interface Controller (NIC)	35
Wireless Local‑Area Network (WLAN) Adapter	36
Wireless Wide Area Network (WWAN) Adapter	36
Bluetooth	36
Near-Field Communication	36
Setting Up Your Computer	37
Connecting To The Internet	37
Connecting to the Internet Using LAN	37
Connecting to the Internet Using WLAN	37
Connecting to the Internet Using WWAN	38
Setting up Audio	39
Configuring 5.1/7.1 Audio	39
Connecting 5.1 Speakers	40
Connecting 7.1 Speakers	41
Setting Up Your Printer	42
Setting Up Your Webcam	43
Integrated Webcam	43
External Webcam	43
Setting up Bluetooth	43
Using Your Computer	44
Charging the Battery	44
Using your Keyboard	44
Keyboard Shortcuts	44
Keyboard Shortcuts — Windows 8/Windows RT	47
Customizing Your Keyboard	48
Changing Keyboard Input Language	49
Using Numeric Keypad on a Laptop	50
Using Your Touchpad	50
Touchpad Gestures	51
Scroll	51
Zoom	52
Rotate	53
Flick	53
Quick Launch	54
Using Your Touchscreen	54
Touchscreen Gestures	54
Zoom	55
Dwell	55
Flick	55
Rotate	56
Scroll	56
Using Bluetooth	57
Pairing a Bluetooth device with your computer	57
Using the Webcam	58
Capturing a Still Image	58
Recording a Video	58
Selecting the Camera and Microphone	58
Ports and Connectors	59
Audio	59
Types of Audio Ports	59
USB	60
USB Ports	60
USB Standards	61
eSATA	61
IEEE 1394	62
Key Features	62
Types of IEEE 1394 Connectors	62
Visual Graphics Array (VGA)	63
Digital Visual Interface (DVI)	63
DisplayPort	63
Mini-DisplayPort	63
Advantages of DisplayPort	64
HDMI	64
Advantages of HDMI	64
Mini HDMI	64
Micro HDMI	65
S/PDIF	65
Network	66
Local Area Network (LAN)	66
Wireless Local Area Network (WLAN)	67
Wireless Wide Area Network (WWAN)	67
Wireless Personal Area Network (WPAN)	67
Software and Applications	68
Computrace	68
Enabling Computrace	69
Getting Help on Computrace	69
My Dell Downloads	69
My Dell	70
Downloading or Upgrading My Dell	70
Accessing My Dell:	70
PC Checkup	70
Solution Station	71
Solution Station Offerings	72
Quickset	72
Installing Quickset	73
NVIDIA 3D Applications	73
Playing Games in 3D	73
Keyboard Shortcuts	74
DellConnect	75
Restoring Your Operating System	76
System Recovery Options	76
Dell Backup and Recovery	77
Dell Backup and Recovery Basic	77
Accessing Dell Backup and Recovery	77
Creating System Reinstall Discs	78
Restoring Your Computer	78
Dell Backup and Recovery Premium	78
Upgrading to Dell Backup and Recovery Premium	78
Restoring system data	78
Restoring specific files or folders from a Full System Backup	78
Restoring specific files or folders from a File & Folder Backup	79
Creating a Full System Backup	79
Dell DataSafe Local Backup	79
Dell DataSafe Local Backup	80
Dell DataSafe Local Backup Basic	80
Launching Dell DataSafe Local Backup	80
Creating system reinstall disks	80
Restoring your computer to a previous date or factory settings	80
Dell DataSafe Local Backup Premium	81
Upgrading to Dell DataSafe Local Backup Premium	81
Restoring system data	81
Restoring data using File and Folder Local Backup	81
Restoring specific files or folders from a Full System Backup	81
Restoring specific files or folders from a File & Folder Backup	81
Dell Factory Image Restore	82
Accessing Dell Factory Image Restore	82
Starting Dell Factory Image Restore	83
System Restore	84
Windows 8	84
Using System Restore	84
Undoing the Last System Restore	84
Windows 7	85
Using System Restore	85
Undoing the Last System Restore	85
Operating System Disc	86
Reinstalling the Operating System Using the Operating System Disc	86
System Reinstall Discs	86
Restoring Your Computer Using System Reinstall Disc	87
Troubleshooting	88
Basic Troubleshooting Steps	88
Diagnostics	88
Pre-Boot System Assessment	88
Invoking PSA	88
Enhanced PSA	89
LCD BIST	90
Starting LCD BIST	90
Invoking ePSA	91
Beep Codes	92
BIOS	93
Changing BIOS Settings	93
Entering System Setup	93
Resetting BIOS Password	94
Remove the CMOS Battery	94
Use System‑Board Jumper	94
Changing the Boot Sequence	95
Using Boot Menu	95
Using System Setup	95
Getting Help and Contacting Dell	96
Getting Help	96
Contacting Dell	96
References	97
Computer Maintenance	97
Power Management	97
Configuring Power Settings	98
Configuring the Power Button Behavior	98
Improving Battery Life	99
Dell Longevity Mode	100
Dell Desktop Mode	100
Migration Tips	101
Migrating from one Windows Operating System to a newer Operating System	101
Ergonomic Instructions	101
Dell and the Environment	103
Regulatory Compliance Policy	104
Contact Details for Regulatory Compliance Web site	104
Additional Compliance Information	104