Epson LQ-860 User Manual - Page 217

Problem Single sheets do not feed properly (continued). When the LOAD/EJECT button is pressed, the platen rotates, but paper does not feed. When the LOAD/EJECT button is pressed, the paper jams. Solution The paper release lever may be set in the wrong position. Push the paper release lever back to the single-sheet position. See Chapter 2. The left and right edge guides may be too close together, preventing the paper from feeding smoothly. Adjust the position of the edge guides so that the paper can move up and down freely. See Chapter 2. The paper may not be firmly inserted. When feeding thicker than normal paper, press down lightly on the paper while pressing the LOAD/EJECT button. The edge guides may be too far apart. Adjust the edge guides to the width of the paper. The dimensions of the paper may exceed the specified limits. Use only paper sizes that are within the specified range. Multipart forms cannot be used with this printer's single-sheet feeding system. See Chapter 8. The paper guide may not be attached, or it may not be in the correct position. When printing on single sheets, use the paper guide in its upright position. See Chapter 2. Troubleshooting 7-17