Epson Stylus COLOR 670 Special Edition Printer Basics - Page 52

Where To Get Help, EPSON Technical Support

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Where To Get Help If you need help with your printer or its software (or EPSON Software Film Factory), see the contact information below. If you need help using the creative software that came with your printer, see the next page. For help using any other software on your system, see the documentation for that software for technical support information. EPSON Technical Support EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: Service World Wide Web EPSON Internet FTP Site EPSON E-Mail Technical Support Automated Telephone Services Access From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information. If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested. A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone phone and call (800) 922-8911. To speak directly to a technical support representative, dial: s U.S.: (562) 276-7533, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday. Toll or long distance charges may apply. s Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: s Product name (EPSON Stylus COLOR 670) s Product serial number (located on the back of the printer) s Proof of purchase (such as a store receipt) and date of purchase s Computer configuration s Description of the problem 47

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47
Where To Get Help
If you need help with your printer or its software (or EPSON Software Film Factory), see the
contact information below. If you need help using the creative software that came with your printer,
see the next page. For help using any other software on your system, see the documentation for that
software for technical support information.
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through the electronic support services and
automated telephone services listed in the following table:
To speak directly to a technical support representative, dial:
■
U.S.:
(562) 276-7533
, 6
AM
to 8
PM
, Pacific Time, Monday through Friday and 7
AM
to 4
PM
,
Saturday. Toll or long distance charges may apply.
■
Canada:
(905) 709-2567
, 6
AM
to 6
PM
, Pacific Time, Monday through Friday. Toll or long
distance charges may apply.
Before you call, please have the following information ready:
■
Product name (EPSON Stylus COLOR 670)
■
Product serial number (located on the back of the printer)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration
■
Description of the problem
Service
Access
World Wide Web
From the Internet, you can reach EPSON Support at
. At this site, you can download
drivers and other files, look at documentation such as product
brochures and user manuals, and access troubleshooting
information.
EPSON Internet FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the
password.
EPSON E-Mail Technical
Support
To receive technical advice through e-mail, go to
and complete the form under the
troubleshooting tab, as requested.
Automated Telephone
Services
A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone phone and call
(800) 922-8911
.