HP BladeSystem bc2800 HP BladeSystem PC Blade Enclosure Integrated Administrat - Page 132

Troubleshooting, Appendix C

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C Troubleshooting This appendix provides troubleshooting information for the Integrated Administrator that ships as part of the HP PC Blade Enclosure. Use it to find details about solving performance problems that may arise when viewing or managing enclosure, blade PC, or user information using the Integrated Administrator. For information on LEDS, switches, and troubleshooting information for the HP PC Blade Enclosure, refer to the HP PC Blade Enclosure Setup and Installation Guide. Table C-1 Integrated Administrator Troubleshooting Problem Possible Solution My Web browser flickers when I view the Be sure the client browser has at least 16-bit color depth. Integrated Administrator applet. My Web browser is not supported by the Be sure to use a supported Web browser. For the most up-to-date information on Integrated Administrator. supported Web browsers, please view the customer advisories located at: www.hp.com/go/cci I am having general browser problems. For the most recent tips regarding the Integrated Administrator, refer to the customer advisories on the following Web site: www.hp.com/go/cci My Web browser seems unstable when I Your Java Virtual Machine (JVM) must be build 3802 or newer. Netscape users are access the Integrated Administrator. advised to use Netscape 6.2 or later to include this JVM and Internet Explorer users can download the latest JVM from the Microsoft Web site: www.microsoft.com/java/ This update is mandatory for Windows 95 and Windows 98 users and is available in Service Pack 2 for Windows 2000 users. The Integrated Administrator does not show the most up-to-date blade information. The blade PC information is unknown. The blade PC configuration information is exchanged with the Integrated Administrator during the blade PC Power-On Self Test (POST). If the Integrated Administrator is restarted after the blade PCs have booted, the Integrated Administrator does not display the blade PC configuration information until the blade PCs are rebooted. Also, the blade PC BIOS obtains part of the information of the blade PC from the health driver; so after installing the health driver, you may need to cycle the blade PC power to enable the Integrated Administrator to see new information. I just got logged out of the GUI. Why? What should I do? Your rights may have changed. If so, log in again to use your new rights. If the problem continues, contact the enclosure administrator. When I ran "upload config," garbage printed to the screen and then a statement printed saying the command completed successfully. No error occurred in this command. Everything ran as expected. 124 Appendix C Troubleshooting ENWW

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C
Troubleshooting
This appendix provides troubleshooting information for the Integrated Administrator that ships as part
of the HP PC Blade Enclosure. Use it to find details about solving performance problems that may arise
when viewing or managing enclosure, blade PC, or user information using the Integrated
Administrator.
For information on LEDS, switches, and troubleshooting information for the HP PC Blade Enclosure,
refer to the HP PC Blade Enclosure Setup and Installation Guide.
Table C-1
Integrated Administrator Troubleshooting
Problem
Possible Solution
My Web browser flickers when I view the
Integrated Administrator applet.
Be sure the client browser has at least 16-bit color depth.
My Web browser is not supported by the
Integrated Administrator.
Be sure to use a supported Web browser. For the most up-to-date information on
supported Web browsers, please view the customer advisories located at:
www.hp.com/
go/cci
I am having general browser problems.
For the most recent tips regarding the Integrated Administrator, refer to the customer
advisories on the following Web site:
www.hp.com/
go/cci
My Web browser seems unstable when I
access the Integrated Administrator.
Your Java Virtual Machine (JVM) must be build 3802 or newer. Netscape users are
advised to use Netscape 6.2 or later to include this JVM and Internet Explorer users
can download the latest JVM from the Microsoft Web site:
www.microsoft.com/
java/
This update is mandatory for Windows 95 and Windows 98 users and is available
in Service Pack 2 for Windows 2000 users.
The Integrated Administrator does not
show the most up-to-date blade
information.
The blade PC information is unknown.
The blade PC configuration information is exchanged with the Integrated
Administrator during the blade PC Power-On Self Test (POST).
If the Integrated Administrator is restarted after the blade PCs have booted, the
Integrated Administrator does not display the blade PC configuration information
until the blade PCs are rebooted.
Also, the blade PC BIOS obtains part of the information of the blade PC from the
health driver; so after installing the health driver, you may need to cycle the blade
PC power to enable the Integrated Administrator to see new information.
I just got logged out of the GUI. Why?
What should I do?
Your rights may have changed. If so, log in again to use your new rights. If the
problem continues, contact the enclosure administrator.
When I ran “upload config,” garbage
printed to the screen and then a
statement printed saying the command
completed successfully.
No error occurred in this command. Everything ran as expected.
124
Appendix C
Troubleshooting
ENWW