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Solve network connectivity problems, Verify communication over the network

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Solve network connectivity problems If the product is having problems communicating with the network, use the information in this section to resolve the problem. Solve network printing problems ● Make sure that the network cable is securely seated into the product's RJ45 connector. ● Make sure that the Link LED on the formatter is lit. See Understand lights on the formatter on page 257. ● Make sure that the I/O card is ready. Print a configuration page (see Information pages on page 176). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX, Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and network parameters are set correctly. On the HP Jetdirect configuration page, verify the following items for your protocol: ◦ Under HP Jetdirect Configuration, the status is "I/O Card Ready." ◦ Protocol status is "Ready." ◦ An IP address is listed. ◦ The configuration method (Config by:) is listed correctly. See the network administrator if you are not sure which method is correct. ● Try printing the job from another computer. ● To verify that a product works with a computer, use a USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist. ● Contact your network administrator for assistance. Verify communication over the network If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify that you can communicate with the product over the network. 1. Windows: Click Start, click Run, and then type cmd. An MS-DOS command prompt opens. -or- Mac: Click Applications, click Utilities, and then open the Terminal application. The terminal window opens. 2. Type ping followed by the IP address. For example, type ping XXX.XXX.XXX.XXX where "XXX.XXX.XXX.XXX" is the IPv4 address that is shown on the HP Jetdirect configuration page. If the product is communicating over the network, the response is a list of replies from the product. 3. Verify that the IP address is not a duplicate address on the network by using the address resolution protocol (arp -a) command. At the prompt, type arp -a. Find the IP address in the list and compare its physical address to the hardware address that is listed on the HP Jetdirect configuration page 268 Chapter 15 Solve problems ENWW

Section	Page
Product basics	17
Product introduction	18
Product features	19
Product walkaround	22
Front view	22
HP Color LaserJet CM6049f MFP	22
Back view	23
Interface ports	24
Serial number and model number location	25
Control panel	27
Use the control panel	28
Control-panel layout	28
Home screen	29
Buttons on the touchscreen	30
Control-panel help system	30
Navigate the Administration menu	31
Information menu	32
Default Job Options menu	34
Default Options for Originals	34
Image adjustment	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	45
Networking and I/O	45
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	64
Troubleshooting menu	68
Resets menu	74
Service menu	75
Software for Windows	77
Supported operating systems for Windows	78
Supported printer drivers for Windows	79
HP Universal Print Driver (UPD)	80
UPD installation modes	80
Select the correct printer driver for Windows	81
Priority for print settings	82
Change printer-driver settings for Windows	83
Supported utilities for Windows	84
HP Web Jetadmin	84
Embedded Web server	84
Software for other operating systems	85
Use the product with Macintosh	87
Software for Macintosh	88
Supported operating systems for Macintosh	88
Supported printer drivers for Macintosh	88
Remove software from Macintosh operating systems	88
Priority for print settings for Macintosh	88
Change printer-driver settings for Macintosh	89
Software for Macintosh computers	89
HP Printer Utility	89
Open the HP Printer Utility	89
HP Printer Utility features	89
Supported utilities for Macintosh	90
Embedded Web server	90
Use features in the Macintosh printer driver	91
Print	91
Create and use printing presets in Macintosh	91
Resize documents or print on a custom paper size	91
Print a cover page	91
Use watermarks	92
Print multiple pages on one sheet of paper in Macintosh	92
Print on both sides of the page (duplex printing)	93
Set the stapling options	93
Store jobs	94
Set the color options	94
Use the Services menu	94
Connect the product	97
USB connection	98
Network connection	99
Network configuration	101
Benefits of a network connection	102
Supported network protocols	103
Configuring network settings	104
TCP/IP	104
Internet Protocol (IP)	104
Transmission Control Protocol (TCP)	104
IP address	104
Configure IP parameters	104
Dynamic Host Configuration Protocol (DHCP)	105
BOOTP	105
Subnets	105
Subnet mask	105
Gateways	105
Default gateway	105
Configure TCP/IPv4 parameters	106
Input or change the IP address	106
Set the subnet mask	106
Set the default gateway	107
Configure TCP/IPv6 parameters	107
Network utilities	108
Other components and utilities	108
Paper and print media	109
Understand paper and print media use	110
Supported paper and print media sizes	111
Supported paper types	114
Special paper or print media guidelines	116
Load paper and print media	117
Load Tray 1	117
Print envelopes	118
Load trays 2, 3, 4, or 5	118
Load standard-sized media into trays 2, 3, 4, or 5	118
Load undetectable standard-sized media into Tray 2, 3, 4, and 5	120
Load custom-size media into tray 2, 3, 4, or 5	121
Load large size paper into Tray 3, 4, or 5	122
Load letterhead, pre-printed, or pre-punched paper	122
Change the Image Rotation setting	123
Choose the correct orientation for loading letterhead, pre-printed, or pre-punched paper	123
Configure trays	127
Configure a tray when loading paper	127
Configure a tray to match print job settings	127
Automatic media type sensing (auto sense mode)	127
Auto sense settings	128
Select the paper by source, type, or size	128
Source	128
Type and Size	129
Choose an output location	130
Standard output bins	130
Optional output accessories	130
3-bin stapler/stacker features	130
Booklet maker finisher features	131
Accessory walkaround	131
Use the booklet-making feature	132
Create a booklet from the print driver	133
Create a booklet from a copy	133
Configure the accessory operation mode	134
Select the operating mode at the control panel	134
Select the operating mode in the printer driver	134
Select the operating mode in the printer driver (Mac OS X)	134
Use product features	137
Economy settings	138
Sleep and wake	138
Set economy modes from the EWS	139
Use the stapler	140
Supported paper sizes for stapling	140
Staple print jobs	142
Job storage features for print jobs	143
Gain access to the job storage features	143
Use the proof and hold feature	143
Create a proof and hold job	143
Print the remaining copies of a proof and hold job	144
Delete a proof and hold job	144
Use the personal job feature	145
Print a personal job	145
Delete a personal job	145
Use the QuickCopy feature	146
Create a QuickCopy job	146
Print additional copies of a QuickCopy job	146
Delete a QuickCopy job	146
Use the stored job feature for copy jobs	147
Create a stored copy job	147
Print a stored job	147
Delete a stored job	147
Print photos or marketing material	149
Supported glossy paper	149
Configure the paper tray	149
Configure the driver settings	150
Print weatherproof maps and outdoor signs	151
Supported tough paper	151
Configure the paper tray	151
Configure the driver settings	151
Set the duplex alignment	152
Print tasks	153
Cancel a print job	154
Stop the current print job from the control panel	154
Stop the current print job from the software program	154
Use features in the Windows printer driver	155
Open the printer driver	155
Use printing shortcuts	155
Set paper and quality options	155
Set document effects	156
Set document finishing options	156
Set product output options	156
Set job storage options	156
Set color options	157
Obtain support and product-status information	157
Set advanced printing options	158
Use color	159
Manage color	160
Automatic or manual color adjustment	160
Manual color options	160
Print in grayscale	161
Restrict color use	161
Restrict color printing and copying from the control panel	161
RGB Color (Color Themes)	161
Match colors	163
Sample book color matching	163
Printing color samples	163
PANTONE® color matching	164
Advanced color use	165
HP ImageREt 4800	165
Paper selection	165
sRGB	165
Print in four colors — CMYK	165
CMYK ink set emulation (HP postscript level 3 emulation)	165
Copy	167
Use the Copy screen	168
Set the default copy options	168
Copy from the scanner glass	168
Copy from the document feeder	168
Adjust the copy settings	169
Copy two-sided documents	170
Copying two-sided documents manually	170
Copy two-sided documents automatically	170
Copy mixed-size originals	172
Change the copy-collation setting	173
Copy photos and books	174
Combine copy jobs by using Job Build	175
Cancel a copy job	176
Scan and send to e-mail	177
Configure e-mail settings	178
Supported protocols	178
Configure e-mail server settings	178
Use the Send E-mail screen	180
Perform basic e-mail functions	181
Load documents	181
Send documents	181
Send a document	181
Use the auto-complete function	182
Use the address book	182
Create a recipient list	182
Use the local address book	183
Add e-mail addresses to the local address book	183
Delete e-mail addresses from the local address book	183
Change e‑mail settings for the current job	184
Scan to a folder	185
Scan to a workflow destination	186
Fax	187
Analog fax	188
Connect the fax accessory to a phone line	188
Configure and use the fax features	188
Digital fax	190
Manage and maintain the product	191
Information pages	192
Embedded Web server	194
Open the embedded Web server by using a network connection	194
Embedded Web server sections	195
Use HP Web Jetadmin software	198
Security features	199
Secure the embedded Web server	199
Secure Disk Erase	199
Data affected	199
Gain access to Secure Disk Erase	200
Additional Information	200
DSS authentication	200
Lock the control-panel menus	200
Set the real-time clock	201
Set the date format	201
Set the date	201
Set the time format	201
Set the time	201
Manage supplies	203
Print-cartridge storage	203
HP policy on non-HP print cartridges	203
HP fraud hotline and Web site	203
Replace supplies	204
Locate supplies	204
Supply replacement guidelines	204
Approximate replacement intervals for supplies	205
Change print cartridges	205
Change image drums	208
Install memory	211
Install DDR memory DIMMs	211
Enable memory	214
Enable memory for Windows 2000 and XP	214
Install an HP Jetdirect or EIO print server card or EIO hard disk	215
Replace the staple cartridge	217
Replace saddle stitch staple cartridges in the booklet maker	219
Clean the product	222
Clean the outside of the product	222
Clean the touchscreen	222
Clean the scanner glass	222
Cleaning the ADF delivery system	222
Clean the ADF delivery system	223
Clean the ADF rollers	224
ADF maintenance kit	226
Calibrate the scanner	227
Upgrade the firmware	228
Determine the current firmware version	228
Download new firmware from the HP Web site	228
Transfer the new firmware to the product	228
Use FTP to upload the firmware through a browser	228
Use FTP to upgrade the firmware on a network connection	229
Use HP Web Jetadmin to upgrade the firmware	230
Use MS-DOS commands to upgrade the firmware	230
Use the HP Jetdirect firmware	230
Solve problems	233
Solving general problems	234
Troubleshooting checklist	234
Restore factory settings	235
Factors that affect product performance	235
Control-panel message types	236
Control-panel messages	237
Jams	238
Common causes of jams	238
Jam locations	239
Clear jams	239
AREA 1: Clear jams in the output bin	240
AREA 2: Clear jams in the fuser	242
Clear jams in the duplex area	246
AREA 5: Clear jams in Tray 2 and the internal paper path	249
AREA 6: Clear jams in Tray 1	252
AREA 7: Clear jams in optional Trays 3, 4, and 5	255
AREA 8: Clear jams in the optional finishing devices	258
Clear jams in the output-accessory bridge	258
Clear jams in the sorter area	259
Clear jams in the booklet maker	260
AREA 9: Clear jams in the ADF	262
Clear staple jams	263
Clear staple jams in the main stapler	263
Clear staple jams in the booklet maker	264
Jam recovery	267
Paper-handling problems	268
Product feeds multiple sheets	268
Product feeds incorrect page size	268
Product pulls from incorrect tray	268
Paper does not feed automatically	269
Paper does not feed from Tray 2, 3, 4, or 5	269
Transparencies or glossy paper will not feed	270
Envelopes jam or will not feed in the product	271
Output is curled or wrinkled	271
Product will not duplex or duplexes incorrectly	272
Understand lights on the formatter	273
HP Jetdirect LEDs	273
Heartbeat LED	273
Correct print quality and copy quality problems	274
Example print quality problems	274
Repetitive defects ruler	274
Print quality problems associated with the environment	276
Print quality problems associated with jams	276
Optimize and improve image quality	276
Use supported paper	276
Calibrate the product	276
Specify the correct paper type	276
Clean the fuser	277
Respond to control panel error messages	277
Clean the registration second transfer assembly	278
Use manual print modes	280
Print-quality-troubleshooting pages	281
Performance problems	282
Solve fax problems	283
Solve e-mail problems	283
Validate the SMTP gateway address	283
Validate the LDAP gateway address	283
Solve network connectivity problems	284
Solve network printing problems	284
Verify communication over the network	284
Solve common Macintosh problems	286
Supplies and accessories	289
Order parts, accessories, and supplies	290
Part numbers	291
Accessories	291
Print cartridges	291
Image drums	291
Maintenance kits	291
Memory	292
Cables and interfaces	292
Product specifications	293
Physical specifications	294
Electrical specifications	295
Acoustic specifications	296
Environmental specifications	297
Regulatory information	299
Compliance with FCC regulations	300
Declaration of Conformity	301
Environmental product stewardship program	302
Protecting the environment	302
Ozone production	302
Power consumption	302
Toner consumption	302
Paper use	302
Plastics	302
HP LaserJet print supplies	302
Return and recycling instructions	303
United States and Puerto Rico	303
Multiple returns (more than one cartridge)	303
Single returns	303
Shipping	303
Non-U.S. returns	303
Paper	303
Material restrictions	303
Disposal of waste equipment by users in private households in the European Union	304
Material Safety Data Sheet (MSDS)	304
For more information	305
Certificate of volatility	306
Types of memory	306
Volatile memory	306
Non-volatile memory	306
Hard-disk-drive memory	306
Safety statements	307
Laser safety	307
Canadian DOC regulations	307
VCCI statement (Japan)	307
Power cord statement (Japan)	307
EMC statement (Korea)	307
EMI statement (Taiwan)	307
General telecom statement	308
Laser statement for Finland	308
Substances Table (China)	309

Match case Limit results 1 per page

Solve network connectivity problems

If the product is having problems communicating with the network, use the information in this section to

resolve the problem.

Solve network printing problems

●

Make sure that the network cable is securely seated into the product's RJ45 connector.

●

Make sure that the Link LED on the formatter is lit. See

Understand lights on the formatter

on page

257

●

Make sure that the I/O card is ready. Print a configuration page (see

Information pages

on page

176

). If an HP Jetdirect print server is installed, printing a configuration page also prints

a second page that shows the network settings and status.

NOTE:

The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX,

Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and network

parameters are set correctly.

On the HP Jetdirect configuration page, verify the following items for your protocol:

◦

Under HP Jetdirect Configuration, the status is "I/O Card Ready."

◦

Protocol status is "Ready."

◦

An IP address is listed.

◦

The configuration method (Config by:) is listed correctly. See the network administrator if you

are not sure which method is correct.

●

Try printing the job from another computer.

●

To verify that a product works with a computer, use a USB cable to connect it directly to a computer.

You will have to reinstall the printing software. Print a document from a program that has printed

correctly in the past. If this works, a problem with the network might exist.

●

Contact your network administrator for assistance.

Verify communication over the network

If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify

that you can communicate with the product over the network.

Windows

: Click

Start

, click

Run

, and then type

cmd

. An MS-DOS command prompt opens.

-or-

Mac: Click

Applications

, click

Utilities

, and then open the Terminal application. The terminal

window opens.

Type

ping

followed by the IP address. For example, type

ping XXX.XXX.XXX.XXX

where

"XXX.XXX.XXX.XXX" is the IPv4 address that is shown on the HP Jetdirect configuration page. If

the product is communicating over the network, the response is a list of replies from the product.

Verify that the IP address is not a duplicate address on the network by using the address resolution

protocol (arp -a) command. At the prompt, type

arp -a

. Find the IP address in the list and compare

its physical address to the hardware address that is listed on the HP Jetdirect configuration page

268

Chapter 15

Solve problems

ENWW