HP Dc5800 Service Reference Guide: HP Compaq dc5800 Business PC - Page 242

Solving Software Problems

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Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or to restore the system to its factory configuration. Refer to HP Backup and Recovery Manager on page 2 for more information. If you encounter software problems, see the applicable solutions listed in the following table. Table E-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. Observe the beeps and LED lights on the front of the computer. See Appendix A, POST Error Messages on page 180 to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Computer will not continue after HP logo screen has appeared. Cause Solution System files may be damaged. Restore the files from the Recovery Disc Set or backups you created in HP Backup and Recovery Manager. "Illegal Operation has Occurred" error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version Verify that the software is certified by Microsoft for your version of Windows. of Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. 234 Appendix E Troubleshooting Without Diagnostics

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Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure it is supported on the system.
NOTE:
HP Backup and Recovery Manager can be used to restore the software to a recovery point or
to restore the system to its factory configuration. Refer to
HP Backup and Recovery Manager
on page
2
for more information.
If you encounter software problems, see the applicable solutions listed in the following table.
Table E-19
Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
Solution
POST error has occurred.
Observe the beeps and LED lights on the front of the computer.
See Appendix A,
POST Error Messages
on page
180
to
determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Computer will not continue after HP logo screen has appeared.
Cause
Solution
System files may be damaged.
Restore the files from the Recovery Disc Set or backups you
created in HP Backup and Recovery Manager.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your version
of Windows.
Verify that the software is certified by Microsoft for your version
of Windows (see program packaging for this information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart the
computer.
234
Appendix E
Troubleshooting Without Diagnostics