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HP Dc5800 Service Reference Guide: HP Compaq dc5800 Business PC - Page 39

Subscriber’s Choice, Retired Solutions, ROM Flash, Remote ROM Flash - memory upgrade

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You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://h30046.www3.hp.com/subhub.php Subscriber's Choice Subscriber's Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber's Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber's Choice and create a custom profile, visit http://h30046.www3.hp.com/subhub.php. Retired Solutions Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and workstations released in 2006, all will ship with HP Backup and Recovery Manager. ROM Flash The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page, http://www.hp.com/support/files. CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit http://www.hp.com/go/ssm. Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of, and greater control over, HP PC BIOS images over the network. It also results in greater productivity and lower total cost of ownership. NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker via Group Policy in order to flash the system BIOS. The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote ROM Flash. For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at http://www.hp.com/go/ssm/. Subscriber's Choice 31

Section	Page
Installing and Customizing the Software	9
Installing the Operating System	9
Installing or Upgrading Device Drivers	9
HP Backup and Recovery Manager	10
Computer Setup (F10) Utility	11
Computer Setup (F10) Utilities	11
Using Computer Setup (F10) Utilities	12
Computer Setup—File	13
Computer Setup—Storage	14
Computer Setup—Security	16
Computer Setup—Power	19
Computer Setup—Advanced	20
Recovering the Configuration Settings	22
Computer Diagnostic Features	23
HP Insight Diagnostics	23
Accessing HP Insight Diagnostics	23
Survey Tab	24
Test Tab	25
Status Tab	25
Log Tab	26
Help Tab	26
Saving and Printing Information in HP Insight Diagnostics	27
Downloading the Latest Version of HP Insight Diagnostics	27
Protecting the Software	27
HP Backup and Recovery Manager	28
Desktop Management	29
Initial Configuration and Deployment	29
HP Software Agent	30
Altiris Deployment Solution Agent	30
Remote System Installation	31
Software Updating and Management	31
HP Client Management Interface	31
HP SoftPaq Download Manager	32
HP System Software Manager	32
HP ProtectTools Security Manager	33
HP Client Catalog for SMS	33
HP Client Configuration Manager	34
HP Configuration Management Solution	34
HP Client Manager for Altiris	34
Altiris Client Management Suite	35
HP Client Catalog for SMS	35
HP Backup and Recovery Manager	36
Intel vPro-branded PCs with Active Management Technology	36
Verdiem Surveyor	38
HP Proactive Change Notification	38
Subscriber’s Choice	39
Retired Solutions	39
ROM Flash	39
Remote ROM Flash	39
HPQFlash	40
Boot Block Emergency Recovery Mode	40
Replicating the Setup	40
Copying to Single Computer	41
Copying to Multiple Computers	41
Creating a Bootable Device	42
Supported USB Flash Media Device	42
Unsupported USB Flash Media Device	44
Dual-State Power Button	45
HP Web Site Support	46
Industry Standards	46
Asset Tracking and Security	46
Password Security	48
Establishing a Setup Password Using Computer Setup	48
Establishing a Power-On Password Using Computer Setup	49
Entering a Power-On Password	49
Entering a Setup Password	49
Changing a Power-On or Setup Password	50
Deleting a Power-On or Setup Password	50
National Keyboard Delimiter Characters	51
Clearing Passwords	51
DriveLock	51
Using DriveLock	51
DriveLock Applications	52
Smart Cover Sensor	53
Setting the Smart Cover Sensor Protection Level	53
Smart Cover Lock	53
Locking the Smart Cover Lock	54
Unlocking the Smart Cover Lock	54
Using the Smart Cover FailSafe Key	54
Cable Lock Provision	55
Fingerprint Identification Technology	55
Fault Notification and Recovery	55
Drive Protection System	55
Surge-Tolerant Power Supply	55
Thermal Sensor	55
Serial and Parallel ATA Drive Guidelines and Features	56
SATA Hard Drives	56
SATA Hard Drive Cables	57
SATA Data Cable	57
SATA Power Cable	57
PATA Device Information	58
ATA SMART Drives	58
Hard Drive Capacities	58
Identifying the Chassis, Routine Care, and Disassembly Preparation	59
Chassis Designations	59
Microtower (MT)	59
Small Form Factor (SFF)	60
Electrostatic Discharge Information	61
Generating Static	61
Preventing Electrostatic Damage to Equipment	61
Personal Grounding Methods and Equipment	62
Grounding the Work Area	62
Recommended Materials and Equipment	62
Operating Guidelines	63
Routine Care	64
General Cleaning Safety Precautions	64
Cleaning the Computer Case	64
Cleaning the Keyboard	64
Cleaning the Monitor	65
Cleaning the Mouse	65
Service Considerations	65
Power Supply Fan	65
Tools and Software Requirements	65
Screws	66
Cables and Connectors	66
Hard Drives	66
Lithium Coin Cell Battery	67
Removal and Replacement Procedures Microtower (MT) Chassis	68
Serial Number Location	68
Preparation for Disassembly	69
External Security Devices	70
Cable Lock	70
Padlock	70
HP Business PC Security Lock	71
Front Bezel Security	73
Computer Access Panel	74
Front Bezel	75
Cable Management	76
Cable Connections	77
Memory	78
Expansion Cards	81
Drives	85
System Board Drive Connections	87
Drive Positions	88
Removing an External 5.25-inch or 3.5-inch Drive	89
Installing an External 5.25-inch or 3.5-inch Drive	91
Removing an Internal 3.5-inch Hard Drive	94
Installing an Internal 3.5-inch Hard Drive	95
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	97
ReadyBoost Card	102
Processor Baffle	103
Fan/Air Baffle	104
Front USB Panel	105
Power Switch/LED Assembly	106
Heatsink	107
Processor	108
Speaker	109
Rear Chassis Fan	110
Optional Serial Port	111
Power Supply	112
System Board	114
Battery	115
Type 1 Battery Holder	116
Type 2 Battery Holder	116
Type 3 Battery Holder	117
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	118
Preparation for Disassembly	118
External Security Devices	119
Installing a Security Lock	119
Cable Lock	119
Padlock	120
HP Business PC Security Lock	121
Front Bezel Security	123
Computer Access Panel	124
Front Bezel	125
Bezel Blanks	126
Using the Small Form Factor Computer in a Tower Orientation	127
Installing Additional Memory	129
DIMMs	129
DDR2-SDRAM DIMMs	129
Populating DIMM Sockets	130
Installing DIMMs	131
Expansion Cards	133
Cable Management	137
Cable Connections	139
Drives	140
Drive Positions	140
Installing and Removing Drives	141
System Board Drive Connections	143
Removing an Optical Drive	144
Installing an Optical Drive into the 5.25-inch Drive Bay	145
Removing an External 3.5-inch Drive	148
Installing a Drive into the 3.5-inch External Drive Bay	150
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	152
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	156
Cable Routing	160
ReadyBoost Card	161
Inner Baffle	162
Fan/Outer Baffle	163
Power Switch Assembly	164
Front I/O Device	165
Heatsink	166
Processor	167
Speaker	168
Power Supply	169
System Board	170
Battery	171
Type 1 Battery Holder	172
Type 2 Battery Holder	172
Type 3 Battery Holder	173
Connector Pin Assignments	174
Keyboard	174
Mouse	174
Ethernet BNC	174
Ethernet RJ-45	175
Ethernet AUI	175
Parallel Interface	176
Serial Interface, Powered and Non-Powered	176
USB	177
Microphone	177
Headphone	177
Line-in Audio	177
Line-out Audio	177
External Infrared Transceiver	178
Monitor	178
ATA/ATAPI (IDE) Standard Drive Cable	179
CD-ROM 50-Pin Connector	180
24-Pin Power	180
24-Pin MicroFit Power (CMT, SFF)	181
4-Pin Power (for CPU)	181
6-Pin Power (for CPU) (CMT, SFF)	181
SATA Data and Power	182
PCI Express	182
PCI Express	183
PCI Express Mini Card	184
DVI Connector	185
Power Cord Set Requirements	186
General Requirements	186
Japanese Power Cord Requirements	186
Country-Specific Requirements	187
POST Error Messages	188
POST Numeric Codes and Text Messages	189
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	196
Password Security and Resetting CMOS	199
Resetting the Password Jumper	200
Clearing and Resetting the CMOS	201
Troubleshooting Without Diagnostics	203
Safety and Comfort	203
Before You Call for Technical Support	203
Helpful Hints	204
Solving General Problems	206
Solving Power Problems	210
Solving Diskette Problems	211
Solving Hard Drive Problems	214
Solving Media Card Reader Problems	217
Solving Display Problems	219
Solving Audio Problems	223
Solving Printer Problems	225
Solving Keyboard and Mouse Problems	226
Solving Hardware Installation Problems	228
Solving Network Problems	230
Solving Memory Problems	233
Solving Processor Problems	235
Solving CD-ROM and DVD Problems	236
Solving Drive Key Problems	238
Solving Front Panel Component Problems	239
Solving Internet Access Problems	240
Solving Software Problems	242
Contacting Customer Support	243
System Board and Riser Board Reference Designators	244

Match case Limit results 1 per page

You create your own profile to ensure that you only receive the information relevant to a specific IT

environment. To learn more about the Proactive Change Notification program and create a custom

profile, visit

http://h30046.www3.hp.com/

subhub.php

Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP.

Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver

and support alerts/notifications.

Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the

information you subscribed to in your profile is available for review and retrieval. To learn more about

Subscriber’s Choice and create a custom profile, visit

http://h30046.www3.hp.com/

subhub.php

Retired Solutions

Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP

business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and

workstations released in 2006, all will ship with HP Backup and Recovery Manager.

ROM Flash

The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a

setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally

updated or overwritten. This is important to ensure the operating integrity of the computer. Should you

need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and

support page,

http://www.hp.com/

support/files

CAUTION:

For maximum ROM protection, be sure to establish a setup password. The setup password

prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to

set the setup password on one or more PCs simultaneously. For more information, visit

http://www.hp.com/

go/ssm

Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP

computers directly from the centralized network management console. Enabling the system

administrator to perform this task remotely on multiple computers results in a consistent deployment of,

and greater control over, HP PC BIOS images over the network. It also results in greater productivity

and lower total cost of ownership.

NOTE:

SSM does not currently support remote ROM flash on systems that have Windows Vista

BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing

the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker

via Group Policy in order to flash the system BIOS.

The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote

ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager Software or System

Software Manager at

http://www.hp.com/

go/ssm/

Subscriber’s Choice