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HP Dc7900 Service Reference Guide: HP Compaq dc7900 Business PC - Page 295

Remote ROM Flash, Client Management Interface

UPC - 884962028483

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Index Symbols/Numerics 24-pin MicroFit power pin assignments 219 24-pin power pin assignments 218 4-pin power pin assignments 219 6-pin power pin assignments 219 A access panel locking and unlocking 64, 119 removing 70, 183 access panel, locked 241 access to computer, controlling 40 Altiris AClient 24 Client Management Suite 29 Deployment Solution Agent 24 asset tracking 40 ATA/ATAPI (IDE) drive cable pin assignments 217 audible codes 233 audio problems 255 B Backup and Recovery Manager 29 backwall, SFF removal and replacement 172 battery CMT removal and replacement 110 disposal 62 SFF removal and replacement 173 USDT removal and replacement 208 beep codes 233 bezel, removing 184 BIOS HPQFlash 33 Remote ROM Flash 33 boot problems 268 bootable device creating 36 USB flash media device 36 booting options Full Boot 226 Quick Boot 226 C cable connections CMT 74 SFF 138 USDT 191 cable lock 179 cable lock provision 49 cable management CMT 73 SFF 137 USDT 190 cable pinouts SATA data 52 SATA power 52 cautions AC power 54 cables 61 cooling fan 60 electrostatic discharge 56 keyboard cleaning 59 keyboard keys 60 CD-ROM connector pin assignments 218 CD-ROM or DVD problems 266 change notification 32 changing computer configuration 113, 115 changing operating systems, support 39 changing password 44 chasis types, illustrated 54 chassis CMT illustrated 54 SFF illustrated 55 USDT illustrated 55 cleaning computer 59 mouse 60 safety precautions 59 clearing password 46 Client Management Interface 25 Client Manager from Symantec 28 cloning tools, software 23 CMT battery removal and replacement 110 cable connections 74 cable management 73 chassis, illustrated 54 disassembly preparation 63 eSATA port removal and replacement 103 external security 66 fan shroud removal and replacement 105 front chassis fan removal and replacement 107 front I/O device removal and replacement 100 heatsink removal and replacement 104 power supply removal and replacement 108 preparation for disassembly 63 Index 283

Section	Page
Installing and Customizing the Software	13
Installing the Operating System	13
Installing or Upgrading Device Drivers	13
HP Backup and Recovery Manager	14
Computer Setup (F10) Utility	15
Computer Setup (F10) Utilities	15
Using Computer Setup (F10) Utilities	16
Computer Setup—File	17
Computer Setup—Storage	18
Computer Setup—Security	20
Computer Setup—Power	24
Computer Setup—Advanced	25
Recovering the Configuration Settings	28
Computer Diagnostic Features	29
HP Insight Diagnostics	29
Accessing HP Insight Diagnostics	29
Survey Tab	30
Test Tab	31
Status Tab	31
Log Tab	32
Help Tab	32
Saving and Printing Information in HP Insight Diagnostics	33
Downloading the Latest Version of HP Insight Diagnostics	33
Protecting the Software	33
HP Backup and Recovery Manager	34
Desktop Management	35
Initial Configuration and Deployment	35
HP Software Agent	36
Altiris Deployment Solution Agent	36
Remote System Installation	36
Software Updating and Management	37
HP Client Management Interface	37
HP SoftPaq Download Manager	38
HP System Software Manager	38
HP ProtectTools Security Manager	39
HP Client Automation Starter and Standard Editions	39
HP Client Automation Enterprise Edition	40
HP Client Manager from Symantec	40
Altiris Client Management Suite	41
HP Client Catalog for Microsoft System Center & SMS Products	41
HP Backup and Recovery Manager	41
Management Technology	42
Verdiem Surveyor	44
HP Proactive Change Notification	44
Subscriber’s Choice	44
Retired Solutions	44
ROM Flash	45
Remote ROM Flash	45
HPQFlash	45
Boot Block Emergency Recovery Mode	45
Replicating the Setup	46
Copying to Single Computer	46
Copying to Multiple Computers	47
Creating a Bootable Device	48
Supported USB Flash Media Device	48
Unsupported USB Flash Media Device	49
Dual-State Power Button	50
HP Web Site Support	51
Industry Standards	51
Asset Tracking and Security	51
Password Security	55
Establishing a Setup Password Using Computer Setup	55
Establishing a Power-On Password Using Computer Setup	55
Entering a Power-On Password	56
Entering a Setup Password	56
Changing a Power-On or Setup Password	56
Deleting a Power-On or Setup Password	57
National Keyboard Delimiter Characters	57
Clearing Passwords	58
DriveLock	58
Using DriveLock	58
DriveLock Applications	59
Smart Cover Sensor	59
Setting the Smart Cover Sensor Protection Level	59
Smart Cover Lock	60
Locking the Smart Cover Lock	60
Unlocking the Smart Cover Lock	60
Using the Smart Cover FailSafe Key	60
Cable Lock Provision	61
Fingerprint Identification Technology	61
Fault Notification and Recovery	61
Drive Protection System	61
Surge-Tolerant Power Supply	61
Thermal Sensor	62
Serial and Parallel ATA Drive Guidelines and Features	63
SATA Hard Drives	63
SATA Hard Drive Cables	64
SATA Data Cable	64
SATA Power Cable	64
PATA Device Information	65
ATA SMART Drives	65
Hard Drive Capacities	65
Identifying the Chassis, Routine Care, and Disassembly Preparation	66
Chassis Designations	66
Convertible Minitower (CMT)	66
Small Form Factor (SFF)	67
Ultra-Slim Desktop (USDT)	67
Electrostatic Discharge Information	68
Generating Static	68
Preventing Electrostatic Damage to Equipment	68
Personal Grounding Methods and Equipment	69
Grounding the Work Area	69
Recommended Materials and Equipment	69
Operating Guidelines	70
Routine Care	71
General Cleaning Safety Precautions	71
Cleaning the Computer Case	71
Cleaning the Keyboard	71
Cleaning the Monitor	72
Cleaning the Mouse	72
Service Considerations	72
Power Supply Fan	72
Tools and Software Requirements	72
Screws	73
Cables and Connectors	73
Hard Drives	73
Lithium Coin Cell Battery	74
Removal and Replacement Procedures Convertible Minitower (CMT) Chassis	75
Preparation for Disassembly	75
Unlocking the Smart Cover Lock	76
Smart Cover FailSafe Key	76
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock	76
External Security Devices	78
Installing a Security Lock	78
Cable Lock	78
Padlock	79
HP Business PC Security Lock	80
Computer Access Panel	82
Front Bezel	83
Bezel Blanks	84
Cable Management	85
Cable Connections	86
Installing Additional Memory	87
DIMMs	87
DDR2-SDRAM DIMMs	87
Populating DIMM Sockets	88
Installing DIMMs	89
Expansion Cards	91
Drives	95
System Board Drive Connections	97
Drive Positions	98
Removing a Drive from a Drive Bay	99
Installing a 5.25-inch or 3.5-inch Drive into an External Drive Bay	103
Installing a 3.5-inch SATA Hard Drive into an Internal Drive Bay	105
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	107
Front I/O, USB, Power Switch Assembly	112
Speaker	113
Rear Chassis Fan	114
eSATA port assembly	115
Heatsink	116
Fan Shroud	117
Processor	118
Front Chassis Fan	119
Power Supply	120
System Board	121
Battery	122
Type 1 Battery Holder	123
Type 2 Battery Holder	123
Type 3 Battery Holder	124
Changing from a Minitower to a Desktop Configuration	125
Changing from a Desktop to a Minitower Configuration	127
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	130
Preparation for Disassembly	130
Unlocking the Smart Cover Lock	131
Smart Cover FailSafe Key	131
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock	131
External Security Devices	133
Installing a Security Lock	133
Cable Lock	133
Padlock	134
HP Business PC Security Lock	135
Front Bezel Security	137
Computer Access Panel	137
Front Bezel	138
Bezel Blanks	139
Installing Additional Memory	140
DIMMs	140
DDR2-SDRAM DIMMs	140
Populating DIMM Sockets	141
Installing DIMMs	142
Expansion Cards	144
Cable Management	149
Cable Connections	150
Drives	151
Drive Positions	151
Installing and Removing Drives	152
System Board Drive Connections	154
Removing an Optical Drive	155
Installing an Optical Drive into the 5.25-inch Drive Bay	156
Removing an External 3.5-inch Drive	159
Installing a Drive into the 3.5-inch External Drive Bay	162
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	164
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	168
Fan Shroud	173
Front Fan Assembly	174
Hood Sensor	175
Power Switch Assembly	176
Front I/O Device	177
Speaker	177
Smart Cover Lock	178
Heatsink	179
Processor	180
Power Supply	181
System Board	183
Backwall	184
Battery	185
Type 1 Battery Holder	186
Type 2 Battery Holder	186
Type 3 Battery Holder	187
Using the Small Form Factor Computer in a Tower Orientation	188
Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis	190
Preparation for Disassembly	190
External Security Devices	191
Installing a Security Lock	191
Cable Lock	191
Padlock	192
HP Business PC Security Lock	192
Computer Access Panel	195
Front Bezel	196
Bezel Blank	197
Installing Additional Memory	198
SODIMMs	198
DDR2-SDRAM SODIMMs	198
Populating SODIMM Sockets	199
Installing SODIMMs	200
Cable Management	202
Cable Connections	203
Replacing the Optical Drive	203
Removing the Existing Optical Drive	203
Preparing the New Optical Drive	204
Installing the New Optical Drive	205
Optical Drive Connector	205
Hard Drive	207
Hard Drive Cage	211
Port Cover	212
Front Fan	213
Speaker	214
Rear Fan	215
Heatsink	216
Processor	217
System Board	218
Hood Sensor	220
Battery	220
Changing from Desktop to Tower Configuration	222
Connector Pin Assignments	224
Keyboard	224
Mouse	224
Ethernet BNC	224
Ethernet RJ-45	225
Ethernet AUI	225
Parallel Interface	226
Serial Interface, Powered and Non-Powered	226
USB	227
Microphone	227
Headphone	227
Line-in Audio	227
Line-out Audio	227
External Infrared Transceiver	228
Monitor	228
ATA/ATAPI (IDE) Standard Drive Cable	229
CD-ROM 50-Pin Connector	230
24-Pin Power	230
24-Pin MicroFit Power (CMT, SFF)	231
4-Pin Power (for CPU)	231
6-Pin Power (for CPU) (CMT, SFF)	231
SATA Data and Power	232
PCI Express	232
PCI Express	233
PCI Express Mini Card	234
DVI Connector	235
Power Cord Set Requirements	236
General Requirements	236
Japanese Power Cord Requirements	236
Country-Specific Requirements	237
POST Error Messages	238
POST Numeric Codes and Text Messages	239
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	245
Troubleshooting Without Diagnostics	249
Safety and Comfort	249
Before You Call for Technical Support	249
Helpful Hints	250
Solving General Problems	252
Solving Power Problems	255
Solving Diskette Problems	256
Solving Hard Drive Problems	259
Solving Media Card Reader Problems	261
Solving Display Problems	263
Solving Audio Problems	267
Solving Printer Problems	268
Solving Keyboard and Mouse Problems	270
Solving Hardware Installation Problems	271
Solving Network Problems	273
Solving Memory Problems	276
Solving Processor Problems	277
Solving CD-ROM and DVD Problems	278
Solving USB Flash Drive Problems	280
Solving Front Panel Component Problems	281
Solving Internet Access Problems	281
Solving Software Problems	283
Contacting Customer Support	284
System Board and Riser Board Reference Designators	285
Specifications	291
CMT Specifications	291
SFF Specifications	292
USDT Specifications	293

Match case Limit results 1 per page

Index

Symbols/Numerics

24-pin MicroFit power pin

assignments

219

24-pin power pin

assignments

218

4-pin power pin assignments

219

6-pin power pin assignments

219

access panel

locking and unlocking

64,

119

removing

70,

183

access panel, locked

241

access to computer,

controlling

Altiris

AClient

Client Management Suite

Deployment Solution

Agent

asset tracking

ATA/ATAPI (IDE) drive cable pin

assignments

217

audible codes

233

audio problems

255

Backup and Recovery

Manager

backwall, SFF removal and

replacement

172

battery

CMT removal and

replacement

110

disposal

SFF removal and

replacement

173

USDT removal and

replacement

208

beep codes

233

bezel, removing

184

BIOS

HPQFlash

Remote ROM Flash

boot problems

268

bootable device

creating

USB flash media device

booting options

Full Boot

226

Quick Boot

226

cable connections

CMT

SFF

138

USDT

191

cable lock

179

cable lock provision

cable management

CMT

SFF

137

USDT

190

cable pinouts

SATA data

SATA power

cautions

AC power

cables

cooling fan

electrostatic discharge

keyboard cleaning

keyboard keys

CD-ROM connector pin

assignments

218

CD-ROM or DVD problems

266

change notification

changing computer

configuration

113,

115

changing operating systems,

support

changing password

chasis types, illustrated

chassis

CMT illustrated

SFF illustrated

USDT illustrated

cleaning

computer

mouse

safety precautions

clearing password

Client Management Interface

Client Manager from

Symantec

cloning tools, software

CMT

battery removal and

replacement

110

cable connections

cable management

chassis, illustrated

disassembly preparation

eSATA port removal and

replacement

103

external security

fan shroud removal and

replacement

105

front chassis fan removal and

replacement

107

front I/O device removal and

replacement

100

heatsink removal and

replacement

104

power supply removal and

replacement

108

preparation for

disassembly

Index

283