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HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 45

Continued, What is the problem?, Possible cause

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Problems?: Troubleshooting Tips The printer software won't install, what's wrong? Continued What is the problem? Possible cause The software did not install correctly. OR You need to uninstall the printer software for any reason. • There may be a conflict with your virus protection program. OR • There may be a conflict with another software program. OR • There may be a conflict with a peripheral device connected to the printer. To solve the problem... 1 Make sure your printer is on and all connections are secure. 2 Close any virus protection programs that are running on your computer. 3 Insert the printer software CD into your computer, select Uninstall from the Installer, then repeat the installation procedure. 4 If you have been using Apple's QuickDraw GX software, turn it off. Your hp deskjet printer is not compatible with QuickDraw GX. 5 If you are still having problems with the installation, call an authorized hp dealer or hp Customer Care representative. For the phone number of the support center nearest you, see "hp Customer Care by Phone" on page 64. 45

Section	Page
Table of Contents	1
Finding Information — What and How	2
Printing Basics	3
Buttons and Lights	3
Paper Trays	4
IN Tray	4
OUT Tray	4
Using Your Printer Software	5
Choosing Your Printer	5
Other Ways to Select a Default Printer	6
Desktop Printing	6
hp deskjet 900 Utility	7
Checking Printer Status	8
Page Setup–Controlling Page Layout	8
Paper Size, Scaling, and Orientation	8
Print Dialog Box	9
Buttons	9
General	10
Paper Type/Quality	11
Layout	11
Color	12
Background Printing	13
Automatic Paper-Type Sensor	15
How to Use Automatic Paper-Type Sensor	15
Automatic Two-Sided Printing	16
Infrared (Ir) Printing	18
Supported Operating Systems	18
Supported Devices	18
Using Infrared with a PowerBook	19
Printing from a PowerBook	19
Printing using a Palm Pilot	20
Printing using a HP PhotoSmart Digital Camera	21
Printer Maintenance Tips	22
Beyond the Basics	23
Getting the Right Paper	23
Printing on Different Types of Paper and Media	23
Manual Two–Sided Printing	24
Printing Transparencies	25
Printing Single Envelopes	26
Printing a Stack of Envelopes	27
Printing Business Cards, Index Cards, and Other Small Media	28
Printing Labels	29
Printing Photographs	30
Printing Greeting Cards	31
Printing Iron-On Transfers	32
Printing Posters	33
Printing Banners	34
Print Cartridges	35
Print Cartridge Status	35
Replacing Print Cartridges	37
To Replace a Print Cartridge:	37
Storing Print Cartridges	39
Cleaning Print Cartridges	39
When Do You Need to Clean?	39
If You See Missing Lines or Dots...	39
If You See Ink Streaks...	40
Manually Cleaning the Print Cartridges and Print Cartridge Cradle	40
Damage Resulting from Refilling the Print Cartridges	42
Problems?	43
Troubleshooting Tips	43
hp Customer Care	62
hp Customer Care Online	62
hp Customer Care Online continued	63
Printer Software	63
hp Customer Care Repair	64
hp Customer Care by Phone	64
Extended Warranty Options	66
More About Your Printer	67
Specifications	67
System Requirements	72
Supplies and Accessories	73
Ordering Information	76
Legal Information	78
Regulatory Notices	78
Limited Warranty Statement	79
HP Year 2000 Warranty	79
Environmental Statement	80
Index	81
A	81
B	81
C	81
D	81
E	81
F	81
G	82
H	82
I	82
J	82
L	82
M	82
N	83
O	83
P	83
Q	84
R	85
S	85
T	85
U	85