HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 61

Problems?: Troubleshooting Tips, Is there a problem with infrared Ir printing?, on the printer.

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Problems?: Troubleshooting Tips Is there a problem with infrared (Ir) printing? What is the problem? Possible cause To solve the problem... A connection cannot be established or the transmission seems to be taking longer than usual. The device from which you are trying • Make sure the device is IrDA compliant. to print may not be IrDA compliant. • Look for an IrDA symbol or refer to the user's guide for reference. Your PowerBook may not be setup to Make sure your PowerBook is setup to print. See "Printing from a PowerBook" communicate with an infrared on page 19. printer. The device from which you are trying • Position the device from which you are printing up to 3 feet (1 meter) from to print and the printer are not the printer and with a 30-degree total angle from the printer's infrared positioned properly. lens. • Make sure that the path between the two infrared devices is clear of obstacles. • Make sure that the two infrared lenses are clean-free from dirt and grease. A connection cannot be established or the transmission seems to be taking longer than usual. Bright lights may be interfering with the signal. • Make sure that no bright light is shinning directly into either infrared lens. • Position the device from which you are printing closer to the infrared lens on the printer. The printer prints only part of a The device from which you are • Try to realign the devices within approximately 3-30 seconds. page or document. printing may have been moved out • If the print job does not resume, you must begin the print process again. of range of the printer's infrared lens. Your Palm Pilot is only able to print a single calendar appointment. Your Palm Pilot may not have a printing application installed. A printing application must be installed in order to print more than one calendar appointment at a time. 61

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Problems?: Troubleshooting Tips
Is there a problem with infrared (Ir) printing?
What is the problem?
Possible cause
To solve the problem…
A connection cannot be
established or the transmission
seems to be taking longer than
usual.
The device from which you are trying
to print may not be IrDA compliant.
• Make sure the device is IrDA compliant.
• Look for an IrDA symbol or refer to the user’s guide for reference.
Your PowerBook may not be setup to
communicate with an infrared
printer.
Make sure your PowerBook is setup to print. See “Printing from a PowerBook”
on page 19.
The device from which you are trying
to print and the printer are not
positioned properly.
• Position the device from which you are printing up to 3 feet (1 meter) from
the printer and with a 30–degree total angle from the printer’s infrared
lens.
• Make sure that the path between the two infrared devices is clear of
obstacles.
• Make sure that the two infrared lenses are clean—free from dirt and
grease.
A connection cannot be
established or the transmission
seems to be taking longer than
usual.
Bright lights may be interfering with
the signal.
• Make sure that no bright light is shinning directly into either infrared lens.
• Position the device from which you are printing closer to the infrared lens
on the printer.
The printer prints only part of a
page or document.
The device from which you are
printing may have been moved out
of range of the printer’s infrared lens.
• Try to realign the devices within approximately 3–30 seconds.
• If the print job does not resume, you must begin the print process again.
Your Palm Pilot is only able to
print a single calendar
appointment.
Your Palm Pilot may not have a
printing application installed.
A printing application must be installed in order to print more than one
calendar appointment at a time.