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HP LaserJet Pro 100 HP LaserJet Pro 100 Color MFP M175 - User Guide - Page 152

Self help - troubleshooting guide

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Self help In addition to the information in this guide, other sources are available that provide helpful information. HP Help and Learn Center Quick Reference Topics The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information. Several Quick Reference Topics for this product are available at this Web site: www.hp.com/support/LJColorMFPM175 You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently. 138 Chapter 13 Solve problems ENWW

Section	Page
Product basics	15
Product comparison	16
Environmental features	17
Accessibility features	17
Product views	18
Product front view	18
Product back view	19
Serial number and model number location	19
Control panel layout	20
Control panel menus	21
Setup menu	22
Reports menu	22
System Setup menu	22
Service menu	24
Network Setup menu (network models only)	25
Function specific menus	26
Copy Menu	26
Software for Windows	29
Supported operating systems for Windows	30
Supported printer drivers for Windows	30
Select the correct printer driver for Windows	30
Change print job settings	32
Change printer-driver settings for Windows	33
Change the settings for all print jobs until the software program is closed	33
Change the default settings for all print jobs	33
Change the product configuration settings	33
Remove software for Windows	34
Supported utilities for Windows	34
Other Windows components and utilities	34
Software for other operating systems	35
Use the product with Mac	37
Software for Mac	38
Supported operating systems for Mac	38
Supported printer drivers for Mac	38
Install software for Mac operating systems	38
Install software for Mac computers connected directly to the product	38
Install software for Mac computers on a wired network	39
Configure the IP address	39
Manual configuration	39
Automatic configuration	39
Install the software	39
Install software for Mac computers on a wireless network	39
Connect the product to a wireless network using WPS	40
Connect the product to a wireless network using a USB cable	40
Remove software from Mac operating systems	40
Priority for print settings for Mac	40
Change printer-driver settings for Mac	41
Software for Mac computers	42
Supported utilities for Mac (network models only)	42
HP Utility for Mac	42
Open the HP Utility	42
HP Utility features	42
Print with Mac	43
Cancel a print job with Mac	43
Change the paper size and type with Mac	43
Resize documents or print on a custom paper size with Mac	43
Create and use printing presets with Mac	43
Print a cover page with Mac	44
Use watermarks with Mac	44
Print multiple pages on one sheet of paper with Mac	45
Print on both sides of the page (duplex printing) with Mac	45
Set the color options with Mac	45
Use the Services menu with Mac	46
Scan with Mac	47
Solve problems with Mac	48
Connect the product	49
Supported network operating systems (network models only)	50
Printer sharing disclaimer	50
Use HP Smart Install to connect to a computer, a wired network, or a wireless network	51
Connect with USB by using the software CD-ROM	52
Connect to a network by using the software CD-ROM (network models only)	53
Supported network protocols	53
Install the product on a wired network	53
Configure the IP address	53
Manual configuration	53
Automatic configuration	54
Install the software	54
Install the product on a wireless network	54
Connect the product to a wireless network using WPS	54
Connect the product to a wireless network using a USB cable	55
Install the software for a wireless product currently on the network	55
Disconnect from the wireless network	55
Reduce interference on a wireless network	56
Advanced wireless setup	57
Wireless communication modes	57
Wireless security	57
Install the product on an ad-hoc wireless network	58
Configure the network product	59
View or change network settings	59
Paper and print media	61
Understand paper use	62
Special paper guidelines	62
Change the printer driver to match the paper type and size	64
Supported paper sizes	65
Supported paper types	67
Load paper trays	69
Load the input tray	69
Tray capacity	70
Paper orientation for loading trays	70
Print cartridges and imaging drum	71
Print cartridge and imaging drum features	72
Supplies views	73
Print cartridge views	73
Imaging drum views	73
Manage print cartridges and the imaging drum	74
Change settings for print cartridges or the imaging drum	74
Print when a print cartridge or imaging drum is at estimated end of life	74
Change the Very Low settings from the control panel	74
Replacement instructions	75
Replace the print cartridges	75
Replace the imaging drum	78
Recycle supplies	81
Print-cartridge and imaging drum storage	81
HP policy on non-HP supplies	82
HP fraud hotline and Web site	82
Solve problems with print cartridges or the imaging drum	83
Check the print cartridges and imaging drum	83
Inspect the print cartridges and imaging drum for damage	84
Repeating defects	85
Print the supplies status page	85
Interpret the print quality page	86
Interpret control panel messages for print cartridges or the imaging drum	87
Print tasks	91
Cancel a print job	92
Basic print tasks with Windows	93
Open the printer driver with Windows	93
Get help for any printing option with Windows	93
Change the number of print copies with Windows	94
Save custom print settings for reuse with Windows	94
Use a printing shortcut with Windows	94
Create printing shortcuts	95
Improve print quality with Windows	97
Select the page size with Windows	97
Select a custom page size with Windows	98
Select the paper type with Windows	98
Print on both sides (duplex) with Windows	98
Manually print on both sides (duplex) with Windows	98
Print multiple pages per sheet with Windows	100
Select page orientation with Windows	102
Set color options with Windows	104
Additional print tasks with Windows	105
Print colored text as black with Windows	105
Print on preprinted letterhead or forms with Windows	106
Print on special paper, labels, or transparencies	108
Print the first or last page on different paper with Windows	110
Scale a document to fit page size	111
Add a watermark to a document with Windows	113
Create a booklet with Windows	113
Color	115
Adjust color	116
Change the color theme for a print job	116
Change the color options	116
Manual color options	117
Use the HP EasyColor option for Windows	119
Match colors	120
Copy	121
Use copy functions	122
One-touch copy	122
Multiple copies	122
Copy a multiple-page original	123
Copy identification cards	124
Cancel a copy job	125
Reduce or enlarge a copy	125
Collate a copy job	126
Make color or black and white copies	127
Copy settings	127
Change copy quality	127
Check the scanner glass for dirt and smudges	128
Adjust the lightness or darkness for copies	129
Define custom copy settings	129
Print or copy edge-to-edge	129
Set the paper size and type for copying on special paper	130
Restore copy default settings	130
Copy photos	131
Copy mixed size originals	132
Copy on both sides manually (duplex)	133
Scan	135
Use scan functions	136
Scan methods	136
Scan by using HP Scan software (Windows)	136
Scan by using other software	136
Scan from a TWAIN-compliant program	136
Scan from a WIA-compliant program	136
Scan by using optical character recognition (OCR) software	137
Cancel a scan	137
Scan settings	138
Scanner resolution and color	138
Resolution and color guidelines	139
Color	139
Scan quality	140
Manage and maintain the product	141
Print information pages	142
Change the product settings from a computer	144
Use HP Web Jetadmin software	145
Product security features	146
Lock the product	146
Assign a system password (network models only)	146
Economy settings	147
Sleep mode	147
Low power settings	147
Archive print	148
Clean the product	149
Clean the document feeder pickup rollers and separation pad	149
Clean the paper path	150
Clean the paper path from the product control panel	150
Clean the exterior	150
Product updates	150
Solve problems	151
Self help	152
Solve problems checklist	153
Step 1: Make sure that the product is set up correctly	153
Step 2: Check the cabling or wireless connection (network models only)	153
Step 3: Check the control panel for error messages	153
Step 4: Check the paper	153
Step 5: Check the software	154
Step 6: Test print functionality	154
Step 7: Test copy functionality	154
Step 8: Check the supplies	154
Step 9: Try sending a print job from a computer	154
Factors that affect product performance	155
Restore factory settings	155
Interpret control panel messages	156
Control panel message types	156
Control panel messages	156
Paper feeds incorrectly or becomes jammed	162
The product does not pick up paper	162
The product picks up multiple sheets of paper	162
Prevent paper jams	162
Clear jams	163
Jam locations	163
Clear jams from the document feeder	164
Clear jams from the input tray	165
Clear jams from the output bin	166
Clear jams from the rear door	166
Improve print quality	168
Use the correct paper type setting in the printer driver	168
Change the paper type setting for Windows	168
Change the paper type setting for Mac	168
Adjust color settings in the printer driver	169
Change the color theme for a print job	169
Change the color options	169
Use paper that meets HP specifications	170
Print a cleaning page	171
Calibrate the product to align the colors	171
Use the printer driver that best meets your printing needs	171
The product does not print or it prints slowly	173
The product does not print	173
The product prints slowly	173
Solve connectivity problems	174
Solve direct-connect problems	174
Solve network problems	174
Poor physical connection	174
The computer is using the incorrect IP address for the product	174
The computer is unable to communicate with the product	175
The product is using incorrect link and duplex settings for the network	175
New software programs might be causing compatibility problems	175
The computer or workstation might be set up incorrectly	175
The product is disabled, or other network settings are incorrect	175
Solve wireless network problems	176
Wireless connectivity checklist	176
The product does not print after the wireless configuration completes	176
The product does not print, and the computer has a third-party firewall installed	177
The wireless connection does not work after moving the wireless router or product	177
Cannot connect more computers to the wireless product	177
The wireless product loses communication when connected to a VPN	177
The network does not appear in the wireless networks list	177
The wireless network is not functioning	177
Product software problems with Windows	179
Solve common Mac problems	180
The printer driver is not listed in the Print & Fax list	180
The product name does not appear in the product list in the Print & Fax list	180
The printer driver does not automatically set up the selected product in the Print & Fax list	180
A print job was not sent to the product that you wanted	180
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	181
You are using a generic printer driver when using a USB connection	181
Supplies and accessories	183
Order parts, accessories, and supplies	184
Part numbers	184
Print cartridges	184
Imaging drums	184
Cables and interfaces	184
Service and support	185
Hewlett-Packard limited warranty statement	186
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	188
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums	189
Data stored on the print cartridge and imaging drum	190
End User License Agreement	191
OpenSSL	193
Customer support	193
Repack the product	194
Specifications	195
Physical specifications	196
Power consumption, electrical specifications, and acoustic emissions	196
Environmental specifications	196
Regulatory information	197
FCC regulations	198
Environmental product stewardship program	199
Protecting the environment	199
Ozone production	199
Power consumption	199
Paper use	199
Plastics	199
HP LaserJet print supplies	199
Return and recycling instructions	200
United States and Puerto Rico	200
Multiple returns (more than one cartridge)	200
Single returns	200
Shipping	200
Residents of Alaska and Hawaii	200
Non-U.S. returns	201
Paper	201
Material restrictions	201
Disposal of waste equipment by users in private households in the European Union	201
Chemical substances	201
Material Safety Data Sheet (MSDS)	201
For more information	201
Declaration of conformity (base models)	203
Declaration of conformity (wireless models)	205
Safety statements	207
Laser safety	207
Canadian DOC regulations	207
VCCI statement (Japan)	207
Power cord instructions	207
Power cord statement (Japan)	207
EMC statement (Korea)	207
Laser statement for Finland	208
GS statement (Germany)	208
Substances Table (China)	209
Restriction on Hazardous Substances statement (Turkey)	209
Additional statements for wireless products	210
FCC compliance statement—United States	210
Australia statement	210
Brazil ANATEL statement	210
Canadian statements	210
European Union regulatory notice	210
Notice for use in France	211
Notice for use in Russia	211
Korean statement	211
Taiwan statement	211