Reference Guide
7
To download the latest Windows drivers
...............................................................
83
To locate Windows drivers on your system
...........................................................
83
To use digitally signed drivers in Windows 98
......................................................
83
Service and Support
.........................................................................................................
85
Hewlett-Packard Limited Warranty Statement
............................................................
86
Getting Support for Your HP Notebook PC
................................................................
88
To use the
Reference Guide
....................................................................................
88
To get help from the HP notebook website
............................................................
88
To call the HP Customer Care Center
....................................................................
89
Obtaining Repair Service
.............................................................................................
92
To receive warranty repair service
.........................................................................
92
To prepare your computer for shipment
.................................................................
92
Solving Problems with Your Computer
.........................................................................
93
Troubleshooting Techniques
........................................................................................
94
Audio problems
......................................................................................................
94
CD-ROM drive problems
.......................................................................................
94
Display problems
....................................................................................................
95
DVD problems
........................................................................................................
96
Hard disk drive problems
.......................................................................................
97
Heat problems
.........................................................................................................
98
Keyboard, touch pad, and mouse problems
...........................................................
98
Memory problems
...................................................................................................
99
Modem problems
..................................................................................................
100
One-Touch button problems
.................................................................................
101
PC card problems
..................................................................................................
102
Performance problems
..........................................................................................
103
Port replicator problems
.......................................................................................
104
Power and battery problems
.................................................................................
104
Printing problems
.................................................................................................
106
Serial, parallel, and USB problems
......................................................................
106
Startup problems
...................................................................................................
108
Standby and resume problems
..............................................................................
109
Testing Hardware Operation
......................................................................................
110
Recovering and Reinstalling Software
.......................................................................
112
To recover the factory installation of your hard disk
...........................................
112
To replace a damaged Recovery CD
....................................................................
113
To update the HP notebook BIOS
........................................................................
113
To recover an application
.....................................................................................
114
Removing and Reinstalling the Hard Disk Drive
......................................................
115
If you decide to remove the hard disk drive
.........................................................
115
To install the hard disk drive again
......................................................................
117