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HP Photosmart C4400 Full User Guide - Page 155

Solution 2: Refresh the Windows Device Manager - windows 10

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Chapter 13 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not complete. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. To refresh the Windows Device Manager 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Double-click Universal Serial Bus Controllers. 4. Click USB Composite Device, click Action, and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion. 5. Disconnect the USB cable from the product. 6. Wait a few seconds, and then reconnect the cable. This should restart the Windows device detection (Plug and Play). A New Hardware found screen might appear. 7. Click Next through all of the screens that appear in the Wizard to install the USB Composite Device. 8. Click Finish to complete the installation. 9. Try to scan again. 10. If these steps do not resolve the problem, try using a different USB cable to connect the product to the computer. 152 Troubleshooting

Section	Page
Contents	4
HP Photosmart C4400 All-in-One series Help	6
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel buttons	9
Menu overview	10
Default Menu	10
Scan/Reprint Menu	10
Settings Menu	10
Use the HP Photosmart Software	10
Find more information	12
How do I?	14
Connection information	16
Supported connection types	16
Use printer sharing	16
Load originals and load paper	18
Load originals	18
Choose papers for printing and copying	20
Recommended papers for printing and copying	21
Recommended papers for printing only	22
Papers to avoid	23
Load paper	23
Load full-size paper or small-size photo paper	23
Load index cards	26
Load envelopes	27
Load other types of paper	28
Avoid paper jams	29
Print from your computer	32
Print from a software application	32
Make the HP All-in-One the default printer	33
Change the print settings for the current job	33
Set the paper size	33
Set the paper type for printing	34
View the print resolution	34
Change the print speed or quality	35
Change the page orientation	35
Scale the document size	36
Change the saturation, brightness, or color tone	36
Preview your print job	36
Change the default print settings	37
Printing shortcuts	37
Create printing shortcuts	38
Delete printing shortcuts	38
Perform special print jobs	39
Print a borderless image	39
Print a photo on photo paper	40
Print using Maximum dpi	42
Print on both sides of the page	43
Print a multiple-page document as a booklet	44
Print multiple pages on a single sheet	45
Print a multiple-page document in reverse order	46
Reverse an image for iron-on transfers	47
Print on transparencies	48
Print a group of addresses on labels or envelopes	48
Print a poster	49
Print a Web page	49
Stop a print job	50
Use the photo features	52
Insert a memory card	52
Print photos	53
Print small-size photos	53
Print enlargements	54
Print photos from the HP Photosmart Software	55
Print camera-selected (DPOF) photos	55
Save photos to your computer	56
Edit photos using your computer	56
Share photos with friends and relatives	57
Use the copy features	58
Make a copy	58
Change the copy settings for the current job	59
Make multiple copies of the same original	59
Change copy speed or quality	60
Perform special copy jobs	61
Make a borderless copy of a photo	61
Resize an original to fit onto letter or A4 paper	63
Stop copying	64
Use the scan features	66
Make reprints of your photos	66
Scan an image or document	67
Edit a scanned image	68
Edit a scanned document	69
Stop scanning	69
Maintain the HP All-in-One	70
Clean the HP All-in-One	70
Clean the exterior	70
Clean the glass	70
Clean the lid backing	71
Print a self-test report	72
Work with print cartridges	72
Handle the print cartridges	73
Check the estimated ink levels	73
Replace the print cartridges	74
Use a photo print cartridge	78
Use the print cartridge protector	78
Remove ink from your skin and clothing	79
Ink-backup mode	80
Ink-backup mode output	80
Exit ink-backup mode	80
Advanced print cartridge maintenance	80
Align the print cartridges	81
Clean the print cartridges	82
Clean the print cartridge contacts	83
Clean the area around the ink nozzles	85
Turn off the HP All-in-One	87
Shop for ink supplies	88
Troubleshooting	90
View the Readme file	90
Setup troubleshooting	90
The product will not turn on	91
Uninstall and reinstall the software	99
Paper jams	100
Information on paper	101
Print quality troubleshooting	102
Wrong, inaccurate, or bleeding colors	102
Ink is not filling the text or graphics completely	105
The printout has a horizontal band of distortion near the bottom of a borderless print	108
Printouts have horizontal streaks or lines	109
Printouts are faded or have dull colors	111
Printouts seem blurry or fuzzy	113
Printouts are slanted or skewed	115
Ink streaks on the back of the paper	116
Paper is not picked up from the input tray	116
The text edges are jagged	118
Print troubleshooting	119
Envelopes print incorrectly	119
The product is not responding	120
The product prints meaningless characters	123
Nothing happens when I try to print	124
The margins are not printing as expected	127
Text or graphics are cut off at the edge of the page	129
A blank page came out while printing	131
Memory card troubleshooting	132
The On button is blinking	133
The product does not read the memory card	134
The photos on the memory card do not transfer to my computer	135
Copy troubleshooting	137
Nothing happens when I try to copy	137
Resize to Fit is not working as expected	139
The image is cropped when I make a borderless copy	140
A borderless copy has white space around the edges	141
Scan troubleshooting	142
Scan fails	142
Text is incorrect or missing	145
The scan feature does not work	146
Errors	146
Product messages	147
Carriage jam	147
Mechanism error	152
Scan errors	154
Unable to print	168
Product might not be correctly installed	174
Product was not found	177
Product could not find available scan destinations	181
Error occurred while communicating with the product	183
Missing HP Photosmart Software	187
File messages	189
Photos not found	190
Supported file types for the product	190
File corrupted	191
General user messages	191
Cannot crop	192
Memory card error	192
Card access error	193
Paper messages	195
Out of paper	196
Power and connection messages	199
Communication test failed	200
Two-way communication lost	201
Print cartridge messages	202
Carriage stall	203
Need alignment or alignment failed	206
Print cartridge is missing, incorrectly installed, or not intended for your product	210
Print cartridges missing or not detected	213
Incompatible print cartridges	215
Print cartridge problem	218
HP warranty and support	224
Warranty	224
Print cartridge warranty information	224
Support process	224
Before you call HP customer support	225
HP support by phone	225
Phone support period	226
Placing a call	226
After the phone support period	226
Additional warranty options	226
HP Quick Exchange Service (Japan)	227
HP Korea customer support	227
Prepare the product for shipment	228
Pack the HP All-in-One	228
Technical information	230
Specifications	230
Environmental product stewardship program	231
Paper use	232
Plastics	232
Material safety data sheets	232
Recycling program	232
HP inkjet supplies recycling program	232
Energy Star® notice	232
Disposal of waste equipment by users in private households in the European Union	234
Regulatory notices	235
Regulatory model identification number	235
FCC statement	236
Notice to users in Korea	236
VCCI (Class B) compliance statement for users in Japan	236
Notice to users in Japan about the power cord	237
Noise emission statement for Germany	237
Toxic and hazardous substance table	237
Declaration of conformity (European Economic Area)	237
HP Photosmart C4400 All-in-One series declaration of conformity	238

Match case Limit results 1 per page

Restart your computer.

NOTE:

It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have

reinstalled the software.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

NOTE:

If the Setup program does not appear, locate the setup.exe file on

the CD-ROM drive and double-click it.

NOTE:

When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These

programs activate some of the computer utilities, such as the anti-virus

software, that are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR

programs and services from starting up.

Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the product.

After you have reinstalled the software, try to scan again.

Cause:

The software installation was not complete.

If this did not solve the issue, try the next solution.

Solution 2: Refresh the Windows Device Manager

Solution:

Refresh the Windows Device Manager.

To refresh the Windows Device Manager

On the Windows taskbar, click

Start

, right-click

My Computer

, and then click

Properties

Click the

Hardware

tab, and then click

Device Manager

Double-click

Universal Serial Bus Controllers

Click

USB Composite Device

, click

Action

, and then click

Uninstall

If a screen appears to confirm the deletion, confirm the deletion.

Disconnect the USB cable from the product.

Wait a few seconds, and then reconnect the cable.

This should restart the Windows device detection (Plug and Play). A

New

Hardware found screen

might appear.

Click

through all of the screens that appear in the Wizard to install the USB

Composite Device.

Click

Finish

to complete the installation.

Try to scan again.

10.

If these steps do not resolve the problem, try using a different USB cable to

connect the product to the computer.

Chapter 13

152

Troubleshooting