HP Photosmart C4400 Full User Guide - Page 169
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Troubleshooting Chapter 13 Solution 1: Print a test page Solution: Print a test page to see if the product can print and is communicating with the computer. To print a test page 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the icon for your product, and then click Properties. 3. On the General tab, click Print Test Page. The product should print a test page. If the test page fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up. Cause: The product was not set up properly. If this did not solve the issue, try the next solution. Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. If there are no print jobs pending, the issue might have been resolved. 3. Try to print again. Cause: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution. 166 Troubleshooting