HP T5125 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Editi - Page 56

Power-On Troubleshooting, Issue, Procedures

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Diagnostics and Troubleshooting Power-On Troubleshooting (Continued) Issue Procedures The thin client unit powers on and displays a splash screen, but does not connect to the server. 1. Verify that the network is operating and the network cable is working properly. 2. Verify that the unit is communicating with the server by having the System Administrator ping the unit from the server: • If the thin client pings back, then the signal was accepted and the unit is working. This indicates a configuration issue. • If the thin client does not ping back and the thin client does not connect to the server, reimage the unit. 4-26 www.hp.com Troubleshooting Guide

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4-26
www.hp.com
Troubleshooting Guide
Diagnostics and Troubleshooting
The thin client unit powers on
and displays a splash screen,
but does not connect to the
server.
1. Verify that the network is
operating and the network
cable is working properly.
2. Verify that the unit is
communicating with the
server by having the System
Administrator ping the unit
from the server:
•If the thin client pings
back, then the signal was
accepted and the unit is
working. This indicates a
configuration issue.
•If the thin client does not
ping back and the thin
client does not connect to
the server, reimage the
unit.
Power-On Troubleshooting
(Continued)
Issue
Procedures