HP T5125 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Editi - Page 59

Diskless No-Flash Unit Troubleshooting - linux

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Diagnostics and Troubleshooting Diskless (No-Flash) Unit Troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: ■ USB device ■ PXE 1. When the unit boots, the monitor should display the following information: ❏ MAC Address - NIC portion of the system board is OK ❏ GUID-General system board information ❏ Client ID-Information from server ❏ MASK-Information from server ❏ DHCP IP-Information from server ◆ If there is no MAC Address, the system board is at fault. Contact the Call Center for service. ◆ If there is not GUID information, the system board is at fault and should be replaced. ◆ If there is no Client ID, MASK, and DHCP IP information there is no network connection. This may be caused by a bad cable, the server is down, or a bad system board. Contact the Call Center for service for the bad system board. If you are running in an MS RIS PXE environment go to step 2. If you are running in a Linux environment go to step 3. 2. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. ❏ If the unit does not boot to the network the server is not configured to PXE. ❏ If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: Troubleshooting Guide www.hp.com 4-29

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Troubleshooting Guide
www.hp.com
4-29
Diagnostics and Troubleshooting
Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash
capability. Because there is no ATA Flash in this model the boot
priority sequence is:
■
USB device
■
PXE
1. When the unit boots, the monitor should display the following
information:
❏
MAC Address — NIC portion of the system board is OK
❏
GUID—General system board information
❏
Client ID—Information from server
❏
MASK—Information from server
❏
DHCP IP—Information from server
◆
If there is no MAC Address, the system board is at fault.
Contact the Call Center for service.
◆
If there is not GUID information, the system board is at
fault and should be replaced.
◆
If there is no Client ID, MASK, and DHCP IP
information there is no network connection. This may be
caused by a bad cable, the server is down, or a bad system
board. Contact the Call Center for service for the bad
system board.
If you are running in an MS RIS PXE environment go to step 2.
If you are running in a Linux environment go to step 3.
2. If you are running in an MS RIS PXE environment press the
F12
key to activate the network service boot as soon as the DHCP IP
information appears on the screen.
❏
If the unit does not boot to the network the server is not
configured to PXE.
❏
If you missed the F12 cue, the system will try to boot to the
ATA flash that is not present. The message on the screen will
read: