HP Vectra VEi8 HP Vectra VEi7, User's Guide - Page 19

The Power-On Self Test Displays an Error

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2 Basic Problem Solving If Your PC Has a Hardware Problem The Keyboard Doesn't Work... Have you checked that... The keyboard cable is correctly connected. The keyboard is clean and no keys are stuck down. The keyboard itself is not defective. If the PC starts but you still have a problem... How Plug the cable into the correct connector on the back of the PC. Check all keys are at the same height, and none are stuck. Either replace the keyboard by a known working unit or try the keyboard with another PC. Run DiagTools. See page 16. The Mouse Doesn't Work... Have you checked that... The mouse cable is correctly connected. You are using the correct driver. If you are using HP's enhanced mouse, ensure that the correct driver is installed. This driver is delivered with the HP enhanced mouse accessory. The mouse is clean. How 1 Switch off the PC. 2 Plug the cable into the correct connector on the back of the PC. Download the latest drivers from HP's Web at: www.hp.com/go/vectrasupport Clean the mouse ball as shown below. The mouse itself is not defective. If the PC starts but you still have a problem... Replace the mouse by a known working unit or try the mouse with another PC. Run DiagTools. See page 16. The Power-On Self Test Displays an Error Have you checked... How Your Setup program settings. 1 Turn on or restart your PC. 2 When the message Press F2 to enter Setup appears, press the F2 key.1 1. For more information on the Setup program, refer to the Troubleshooting and Upgrade Guide, available on the HP Web at www.hp.com/go/vectrasupport. English 15

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English
15
2
Basic Problem Solving
If Your PC Has a Hardware Problem
1.
For more information on the
Setup
program, refer to the
Troubleshooting and Upgrade Guide
, available on the HP Web at
www.hp.com/go/vectrasupport
.
The Keyboard Doesn’t Work...
Have you checked that...
How
The keyboard cable is correctly connected.
Plug the cable into the correct connector on the back of the PC.
The keyboard is clean and no keys are stuck down.
Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective.
Either replace the keyboard by a known working unit or try the keyboard with
another PC.
If the PC starts but you still have a problem...
Run DiagTools. See page 16
.
The Mouse Doesn’t Work...
Have you checked that...
How
The mouse cable is correctly connected.
1
Switch off the PC.
2
Plug the cable into the correct connector on the back of the
PC.
You are using the correct driver. If you are using HP’s enhanced mouse, ensure that the
correct driver is installed. This driver is delivered with the HP enhanced mouse accessory.
Download the latest drivers from HP’s Web at:
www.hp.com/go/vectrasupport
The mouse is clean.
Clean the mouse ball as shown below.
The mouse itself is not defective.
Replace the mouse by a known working unit or try the mouse
with another PC.
If the PC starts but you still have a problem...
Run DiagTools. See page 16
.
The Power-On Self Test Displays an Error
Have you checked...
How
Your
Setup
program settings.
1
Turn on or restart your PC.
2
When the message
Press F2 to enter Setup
appears, press the
F2
key.
1