HP Vectra VEi8 HP Vectra VEi7, User's Guide - Page 24

Hewlett-Packard Support and Information Services - ram

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2 Basic Problem Solving Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/vectrasupport. Collecting Information on Your PC Before Contacting Support Note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: Model number Serial number RAM • Number of megabytes installed • HP RAM or RAM from another manufacturer Write down a brief description of the problem Frequency Run OK? Recent changes to the PC Which BIOS version is used? Any BIOS parameter changes? Make a list of slots and interrupts used by additional cards (for example, LAN, sound and SCSI) Are you using the original operating system software that came preloaded on your PC? If not, what is the operating system version? Any operating system-generated error messages Any errors during boot (Power-On Self Test). This test checks all installed components. PC Description See label on the right side of your PC. See label on the right side of your PC. • The amount of RAM is displayed in the Setup program main menu, accessed by pressing F2 during start- up. • There may be some compatibility problems with non-HP RAM. Question or Problem How often has the problem occurred? How long has the PC been running normally? Have there been any recent changes made to the PC? Hardware Configuration The BIOS version is displayed in the Setup program main menu, accessed by pressing F2 during start-up. Did the problem occur after changes were made to the BIOS using the Setup program? This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 16). Operating System Select Settings Á Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. 20 English

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2
Basic Problem Solving
Hewlett-Packard Support and Information Services
20
English
Hewlett-Packard Support and Information Services
You can learn more about HP service and support from the support
Web site:
www.hp.com/go/vectrasupport
.
Collecting Information on Your PC Before Contacting Support
Note down some of the information mentioned below. This will help HP
support deal with your problem quickly and efficiently:
PC Description
Model number
See label on the right side of your PC.
Serial number
See label on the right side of your PC.
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another manufacturer
•
The amount of RAM is displayed in the
Setup
program main menu, accessed by pressing
F2
during start-
up.
•
There may be some compatibility problems with non-HP RAM.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed in the
Setup
program main menu, accessed by pressing
F2
during start-up.
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the
Setup
program?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound and
SCSI)
This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 16).
Operating System
Are you using the original operating system
software that came preloaded on your PC?
If not, what is the operating system version?
Select
Settings
Control Panel
from the
Start
menu, then click on the
System
icon. The operating system
version is displayed under
System
.
Any operating system-generated error messages
Please note down exact text of error message.
Any errors during boot (Power-On Self Test). This
test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.