HP Vectra VEi8 HP Vectra VEi7, User's Guide - Page 23

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2 Basic Problem Solving Need More Help? Need More Help? Refer to the Troubleshooting and Upgrade Guide for more detailed help. This manual is available from HP's web site at: www.hp.com/go/vectrasupport. Some Troubleshooting Tips: • Restart your PC and see if the problem recurs. • Run HP DiagTools. You can create a hardware profile of your PC (Support Ticket) that can be faxed or mailed to support. See page 16 for information on using DiagTools. • Visit the HP support Web site (www.hp.com/go/vectrasupport) to see whether this is a known problem. • Update your PC's BIOS (Basic Input/Output System). The latest BIOS for your PC and instructions on updating the BIOS are available from HP's support Web site at: www.hp.com/go/vectrasupport. • Record the details of the problem so that you can describe it accurately. See "Collecting Information on Your PC Before Contacting Support" on page 20. • Think of anything you may have done to cause the problem. • If possible, have your system up and running and close by when you call. • We recommend you contact your HP dealer, or contact HP support outside of peak times (mid-morning and early evening). See "Hewlett-Packard Support and Information Services" on page 20 for more information. English 19

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English
19
2
Basic Problem Solving
Need More Help?
Need More Help?
Refer to the
Troubleshooting and Upgrade Guide
for more detailed
help. This manual is available from HP’s web site at:
www.hp.com/go/vectrasupport
.
Some Troubleshooting Tips:
•
Restart your PC and see if the problem recurs.
•
Run HP DiagTools. You can create a hardware profile of your PC
(Support Ticket) that can be faxed or mailed to support. See page 16
for information on using DiagTools.
•
Visit the HP support Web site (
www.hp.com/go/vectrasupport
)
to see whether this is a known problem.
•
Update your PC’s BIOS (Basic Input/Output System). The latest
BIOS for your PC and instructions on updating the BIOS are available
from HP’s support Web site at:
www.hp.com/go/vectrasupport
.
•
Record the details of the problem so that you can describe it
accurately. See “Collecting Information on Your PC Before
Contacting Support” on page 20.
•
Think of anything you may have done to cause the problem.
•
If possible, have your system up and running and close by when you
call.
•
We recommend you contact your HP dealer, or contact HP support
outside of peak times (mid-morning and early evening). See
“Hewlett-Packard Support and Information Services” on page 20 for
more information.