HP ap5000 Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale Sy - Page 39
Contacting Customer Support
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Table 4-8 Diagnostic Front Panel LED and Beep Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the Head Unit. Red Power LED flashes six 6 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video graphics error. Replace the Head Unit. Red Power LED flashes 7 seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure (ROM detected failure prior to video). Replace the Head Unit. Red Power LED flashes eight 8 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the Head Unit. Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System powers on but is unable to boot. 1. Check if a device is causing the problem: a. Remove all attached devices (hard drives, optical drives, printers, displays). b. Power on the system. c. If the system enters POST, power off and replace one device. d. If system enters POST, power off and replace another device until the failure occurs. 2. If the problem persists with all devices removed, replace the Head Unit. Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. Contacting Customer Support 31