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IBM 25R0012 User Guide - Page 105

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UPC - 000435800176

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Country or Region Africa Argentina Australia Austria Belgium Bolivia Brazil Canada Chile China China (Hong Kong S.A.R.) Colombia Costa Rica Cyprus Czech Republic Language -- Spanish English German Dutch French Spanish Portuguese English French Spanish Mandarin Cantonese, English, Putonghua Spanish Spanish --- Telephone Number Africa: +44 (0)1475 555 055 Hours of operation -- South Africa: +27 11 3028888 and 0800110756 Central Africa: Contact the nearest IBM Business Partner 0800-666-0011 9AM - 10PM Monday-Friday (Local time) 131-426 9AM - 9PM AEST 7 days/week +43-1-24592-5901 9AM - 5:30PM, Monday - Friday (Local time) 02-210-9820 02-210-9800 9AM - 5PM Monday -Friday (Local time) 0800-0189 8AM - 9PM Monday -Friday (Local time) 55-11-3889-8986 8AM - 6PM Monday -Friday (Local time) 1-800-565-3344 1-800-565-3344 24 hours/day, 7 days/week In Toronto only call: 416-383-3344 800-224-488 800 810 1818 Home PC: 852 2825 7799 8AM - 9PM Monday -Friday (Local time) 8:30AM - 5PM Monday -Friday (Local time) 9AM - 5PM Monday -Friday (Local time) Commercial PC: 852 8205 0333 ThinkPad and WorkPad: 852 2825 6580 1-800-912-3021 284-3911 +357-22-841100 +420-2-7213-1316 8AM - 9PM EST Monday -Friday 8AM - 5PM Monday -Friday (Local time) -- -- Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 89

Section	Page
Contents	5
Safety information	7
General safety guidelines	9
Service	9
Power cords and power adapters	9
Extension cords and related devices	10
Plugs and outlets	10
Batteries	10
Heat and product ventilation	11
CD and DVD drive safety	11
Safety and Environmental Notices	13
Danger Notices	13
Caution Notices	13
End of Life (EOL) Plan	14
About This Guide	15
Related Publications	15
Product Description	17
Front Panel of the Drive	18
Rear Panel of the SCSI Drive	19
Speed Matching and Channel Calibration	19
Sleep Mode	20
SCSI Attachment	20
Physical Characteristics of the SCSI Interface	20
Speed	20
Installing the Drive	21
Installation Overview	21
Unpack the Drive	21
Power Off the Server/Enclosure	22
Set the SCSI ID	23
Setting the SCSI ID with Jumpers	23
Setting the SCSI ID with a SCSI ID Switch	23
Supplying TERMPOWER (SCSI Drive Only)	23
Mount the Drive into the Server/Enclosure	24
Connect and Test Power to the Drive	25
Connect the Internal SCSI Cable	25
Run Drive Diagnostics	25
Install Device Drivers	26
Connect the Enclosure's External SCSI Interface to the Server	26
Operating the Drive	27
Single-character Display (SCD)	27
SCD Dot	27
Status Light	27
Unload Button	28
Inserting a Tape Cartridge	29
Removing a Tape Cartridge	30
Mid-tape Recovery	30
Cleaning the Drive Head	30
Diagnostic and Maintenance Functions	31
Entering Maintenance Mode	31
Function Code 0: Exit Maintenance Mode	32
Function Code 1: Run Drive Diagnostics	32
Function Code 2: Update Drive Firmware from FMR Tape	33
Function Code 3: Create FMR Tape	34
Function Code 4: Force a Drive Dump	34
Function Code 5: Copy Drive Dump	35
Function Code 6: Run SCSI Wrap Test	36
Function Code 7: Run RS-422 Wrap Test	36
Function Code 8: Unmake FMR Tape	37
Function Code 9: Display Error Code Log	38
Function Code A: Clear Error Code Log	38
Function Code C: Insert Cartridge into Tape Drive	38
Function Code E: Test Cartridge & Media	38
Function Code F: Fast Read/Write Test	39
Function Code H: Test Head	40
Function Code L: Load/Unload Test	41
Function Code P: Enable Post Error Reporting	42
Function Code U: Disable Post Error Reporting	42
Updating Firmware	42
Updating Firmware using Tapetool	42
Updating Firmware through the SCSI Interface	42
Updating Firmware through the Library/Drive Interface	43
ITDT SCSI Firmware Update, Dump Retrieval and Library/Drive Test Tool	43
LTO-TDX: LTO SCSI and Fibre Drive Firmware Download & LTO Drive Dump Upload Tool	44
Firmware Download Function	45
Drive Log Dump Function	45
Updating the Firmware with an FMR Tape Cartridge	45
Using Ultrium Media	47
Cartridge Compatibility	47
Data Cartridge	48
Cleaning Cartridge	48
Bar Code Label	49
Guidelines for Using Bar Code Labels	49
Write-Protect Switch	50
Repositioning or Reattaching a Leader Pin	51
Repositioning a Leader Pin	51
Reattaching a Leader Pin	53
Disposing of Tape Cartridges	57
Ordering Media Supplies	57
Ordering Bar Code Labels	59
Resolving Problems	59
Methods of Receiving Errors and Messages	60
Error Codes and Messages	61
Obtaining a Drive Dump	65
Using the Drive	65
Using a Device Driver Utility	65
Viewing the Drive Error Log	65
Resolving Problems Reported by the Server	66
Fixing SCSI Bus Errors	66
Resolving Media-Related Problems	68
Servicing the Drive	68
Manually Removing a Tape Cartridge	68
Before You Begin	69
Recommended Tools	69
Beginning Procedure	69
Tape Spooled off Supply Reel	71
Tape Pulled from or Broken near Leader Pin	72
Tape Broken in Mid-tape	73
Tape Tangled along Tape Path	75
No Apparent Failure or Damage to Tape	77
Appendix A. TapeAlert Flags	81
Appendix B. Specifications	85
Physical Specifications	85
Power Specifications	85
Environmental Specifications	85
Other Specifications	86
Appendix C. Service and Support	87
Online technical support	87
Telephone technical support	87
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004	89
Part 1 - General Terms	89
Part 2 - Country-unique Terms	92
Part 3 - Warranty Information	103
Warranty Period	103
Types of Warranty Service	103
Worldwide telephone list	104
Appendix E. Guarantee supplement for Mexico	111
Notices	113
Trademarks	114
Electronic emission notices	114

Match case Limit results 1 per page

Country

Region

Language

Telephone

Number

Hours

operation

Africa

Africa:

+44

(0)1475

555

055

South

Africa:

+27

3028888

and

0800110756

Central

Africa:

Contact

the

nearest

IBM

Business

Partner

Argentina

Spanish

0800-666-0011

9AM

10PM

Monday-Friday

(Local

time)

Australia

English

131-426

9AM

9PM

AEST

days/week

Austria

German

+43-1-24592-5901

9AM

5:30PM,

Monday

Friday

(Local

time)

Belgium

Dutch

French

02-210-9820

02-210-9800

9AM

5PM

Monday

-Friday

(Local

time)

Bolivia

Spanish

0800-0189

8AM

9PM

Monday

-Friday

(Local

time)

Brazil

Portuguese

55-11-3889-8986

8AM

6PM

Monday

-Friday

(Local

time)

Canada

English

French

1-800-565-3344

Toronto

only

call:

416-383-3344

hours/day,

days/week

Chile

Spanish

800-224-488

8AM

9PM

Monday

-Friday

(Local

time)

China

Mandarin

800

810

1818

8:30AM

5PM

Monday

-Friday

(Local

time)

China

(Hong

Kong

S.A.R.)

Cantonese,

English,

Putonghua

Home

PC:

852

2825

7799

Commercial

PC:

852

8205

0333

ThinkPad

and

WorkPad:

852

2825

6580

9AM

5PM

Monday

-Friday

(Local

time)

Colombia

Spanish

1-800-912-3021

8AM

9PM

EST

Monday

-Friday

Costa

Rica

Spanish

284-3911

8AM

5PM

Monday

-Friday

(Local

time)

Cyprus

+357-22-841100

Czech

Republic

+420-2-7213-1316

Appendix

IBM

Statement

Limited

Warranty

Z125-4753-08

04/2004