IBM 25R0012 User Guide - Page 66

7.

Continue

to

press

the

Unload

Button

until

the

ten

error

codes

have

been

displayed.

After

you

display

the

tenth

error

code,

the

drive

automatically

exits

maintenance

mode.

To

redisplay

the

error

codes,

repeat

steps

1

through

7.

Resolving

Problems

Reported

by

the

Server

The

procedure

for

fixing

SCSI

bus

errors

varies,

depending

on

whether

the

error

is

consistent

or

intermittent,

and

whether

your

configuration

contains

single

or

multiple

drives.

The

sections

that

follow

describe

how

to

fix

each

type

of

error.

Fixing

SCSI

Bus

Errors

Note:

If

you

are

using

a

Storage

Area

Network

(SAN)

Data

Gateway

to

convert

a

drive

with

a

SCSI

interface

to

a

Fibre

Channel

interface,

ensure

that

the

problem

is

occurring

between

the

SAN

Data

Gateway

and

the

drive

by

running

the

SCSI

wrap

test

on

the

drive

and

running

the

SCSI

loopback

test

on

the

SAN

Data

Gateway.

(To

run

the

SCSI

wrap

test,

see

“Function

Code

6:

Run

SCSI

Wrap

Test”

on

page

20;

to

run

the

SCSI

loopback

test,

refer

to

the

section

about

that

test

in

the

IBM

Storage

Area

Network

Gateway

Module

Setup,

Operator,

and

Service

Guide

.)

Fixing

a

Consistent

Error

with

a

Single

Drive

on

a

SCSI

Bus:

1.

Ensure

that

the

power

is

on

to

the

drive.

2.

Ensure

that

the

drive’s

SCSI

address

is

the

same

as

the

SCSI

address

assigned

by

the

server.

3.

Run

the

SCSI

wrap

test

(see

“Function

Code

6:

Run

SCSI

Wrap

Test”

on

page

20).

v

If

the

test

fails,

replace

the

SCSI

terminator

first,

then

the

SCSI

cable

and

the

interposer

(if

installed).

Repeat

the

operation

that

caused

the

error.

If

you

replaced

the

SCSI

terminator

or

SCSI

cable

and

the

problem

persists,

the

fault

is

with

the

server’s

hardware

or

software.

To

isolate

the

cause

of

the

failure,

refer

to

the

server’s

service

documentation.

v

If

the

test

fails

again,

replace

the

drive.

v

If

the

test

is

successful,

refer

to

your

enclosure

documentation

for

additional

troubleshooting

information.

Fixing

a

Consistent

Error

with

Multiple

Drives

on

a

SCSI

Bus:

When

a

consistent

error

occurs

in

a

configuration

that

has

multiple

drives

on

the

SCSI

bus,

you

must

determine

if

the

problem

exists

with

more

than

one

drive.

If

the

problem

is

with

all

of

the

devices

on

the

SCSI

bus,

the

bus

is

stuck

in

a

SCSI

phase

and

cannot

change

to

another

phase

or

the

SCSI

cable

from

the

server

to

the

first

device

is

defective.

1.

Ensure

that

the

SCSI

cable

from

the

server

to

the

first

device

is

connected.

2.

Disconnect

all

but

the

first

drive

on

the

SCSI

bus.

Move

the

terminator

to

the

first

SCSI

device.

3.

Run

a

device

driver

utility

to

determine

whether

the

error

will

occur.

v

If

the

error

occurs,

run

the

SCSI

wrap

test

on

the

first

drive

(see

“Function

Code

6:

Run

SCSI

Wrap

Test”

on

page

20).

–

If

the

test

runs

successfully,

replace

the

SCSI

terminator

first,

then

the

SCSI

cable

and

the

interposer

(if

installed)

to

the

first

drive.

Repeat

the

operation

that

caused

the

error.

If

you

replaced

the

SCSI

terminator

or

50

IBM

400/800GB

LTO3

Tape

Drive

User’s

Guide

Section	Page
Contents	5
Safety information	7
General safety guidelines	9
Service	9
Power cords and power adapters	9
Extension cords and related devices	10
Plugs and outlets	10
Batteries	10
Heat and product ventilation	11
CD and DVD drive safety	11
Safety and Environmental Notices	13
Danger Notices	13
Caution Notices	13
End of Life (EOL) Plan	14
About This Guide	15
Related Publications	15
Product Description	17
Front Panel of the Drive	18
Rear Panel of the SCSI Drive	19
Speed Matching and Channel Calibration	19
Sleep Mode	20
SCSI Attachment	20
Physical Characteristics of the SCSI Interface	20
Speed	20
Installing the Drive	21
Installation Overview	21
Unpack the Drive	21
Power Off the Server/Enclosure	22
Set the SCSI ID	23
Setting the SCSI ID with Jumpers	23
Setting the SCSI ID with a SCSI ID Switch	23
Supplying TERMPOWER (SCSI Drive Only)	23
Mount the Drive into the Server/Enclosure	24
Connect and Test Power to the Drive	25
Connect the Internal SCSI Cable	25
Run Drive Diagnostics	25
Install Device Drivers	26
Connect the Enclosure's External SCSI Interface to the Server	26
Operating the Drive	27
Single-character Display (SCD)	27
SCD Dot	27
Status Light	27
Unload Button	28
Inserting a Tape Cartridge	29
Removing a Tape Cartridge	30
Mid-tape Recovery	30
Cleaning the Drive Head	30
Diagnostic and Maintenance Functions	31
Entering Maintenance Mode	31
Function Code 0: Exit Maintenance Mode	32
Function Code 1: Run Drive Diagnostics	32
Function Code 2: Update Drive Firmware from FMR Tape	33
Function Code 3: Create FMR Tape	34
Function Code 4: Force a Drive Dump	34
Function Code 5: Copy Drive Dump	35
Function Code 6: Run SCSI Wrap Test	36
Function Code 7: Run RS-422 Wrap Test	36
Function Code 8: Unmake FMR Tape	37
Function Code 9: Display Error Code Log	38
Function Code A: Clear Error Code Log	38
Function Code C: Insert Cartridge into Tape Drive	38
Function Code E: Test Cartridge & Media	38
Function Code F: Fast Read/Write Test	39
Function Code H: Test Head	40
Function Code L: Load/Unload Test	41
Function Code P: Enable Post Error Reporting	42
Function Code U: Disable Post Error Reporting	42
Updating Firmware	42
Updating Firmware using Tapetool	42
Updating Firmware through the SCSI Interface	42
Updating Firmware through the Library/Drive Interface	43
ITDT SCSI Firmware Update, Dump Retrieval and Library/Drive Test Tool	43
LTO-TDX: LTO SCSI and Fibre Drive Firmware Download & LTO Drive Dump Upload Tool	44
Firmware Download Function	45
Drive Log Dump Function	45
Updating the Firmware with an FMR Tape Cartridge	45
Using Ultrium Media	47
Cartridge Compatibility	47
Data Cartridge	48
Cleaning Cartridge	48
Bar Code Label	49
Guidelines for Using Bar Code Labels	49
Write-Protect Switch	50
Repositioning or Reattaching a Leader Pin	51
Repositioning a Leader Pin	51
Reattaching a Leader Pin	53
Disposing of Tape Cartridges	57
Ordering Media Supplies	57
Ordering Bar Code Labels	59
Resolving Problems	59
Methods of Receiving Errors and Messages	60
Error Codes and Messages	61
Obtaining a Drive Dump	65
Using the Drive	65
Using a Device Driver Utility	65
Viewing the Drive Error Log	65
Resolving Problems Reported by the Server	66
Fixing SCSI Bus Errors	66
Resolving Media-Related Problems	68
Servicing the Drive	68
Manually Removing a Tape Cartridge	68
Before You Begin	69
Recommended Tools	69
Beginning Procedure	69
Tape Spooled off Supply Reel	71
Tape Pulled from or Broken near Leader Pin	72
Tape Broken in Mid-tape	73
Tape Tangled along Tape Path	75
No Apparent Failure or Damage to Tape	77
Appendix A. TapeAlert Flags	81
Appendix B. Specifications	85
Physical Specifications	85
Power Specifications	85
Environmental Specifications	85
Other Specifications	86
Appendix C. Service and Support	87
Online technical support	87
Telephone technical support	87
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004	89
Part 1 - General Terms	89
Part 2 - Country-unique Terms	92
Part 3 - Warranty Information	103
Warranty Period	103
Types of Warranty Service	103
Worldwide telephone list	104
Appendix E. Guarantee supplement for Mexico	111
Notices	113
Trademarks	114
Electronic emission notices	114

IBM 25R0012 User Guide - Page 66

Resolving, Problems, Reported, Server

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