IBM 25R0012 User Guide - Page 63

Table

9.

Error

codes

on

the

Single-character

Display

(continued)

.

To

clear

error

and

cycle

power,

press

the

Unload

Button

for

ten

seconds.

A

drive

dump

will

be

created.

Error

Code

Cause

and

Action

6

Tape

drive

or

media

error.

The

tape

drive

determined

that

an

error

occurred,

but

it

cannot

isolate

the

error

to

faulty

hardware

or

to

the

tape

cartridge.

Perform

the

following

action:

For

Problems

with

Writing

Data:

If

the

problem

occurred

while

the

tape

drive

was

writing

data

to

the

tape,

and

if

you

know

the

volume

serial

number

(located

on

the

cartridge

label)

of

the

tape

cartridge

that

was

loaded

in

the

drive

when

the

problem

occurred,

retry

the

operation

with

a

different

cartridge:

v

If

the

operation

succeeds,

the

original

cartridge

was

defective.

Copy

data

from

the

defective

cartridge

and

discard

it.

v

If

the

operation

fails

and

another

tape

drive

is

available,

insert

the

cartridge

into

the

other

unit

and

retry

the

operation.

–

If

the

operation

fails,

discard

the

defective

cartridge.

–

If

the

operation

succeeds,

insert

a

scratch

data

cartridge

into

the

first

unit

and

run

“Function

Code

1:

Run

Drive

Diagnostics”

on

page

16.

-

If

the

diagnostics

fail,

replace

the

tape

drive.

-

If

the

diagnostics

succeed,

the

error

was

temporary.

v

If

the

operation

fails

and

another

tape

drive

is

not

available,

insert

a

scratch

data

cartridge

into

the

unit

and

run

“Function

Code

1:

Run

Drive

Diagnostics”

on

page

16.

–

If

the

diagnostics

fail,

replace

the

tape

drive.

–

If

the

diagnostics

succeed,

discard

the

cartridge.

If

the

problem

occurs

with

multiple

tape

cartridges

or

if

you

do

not

know

the

tape

cartridge’s

volume

serial

number,

run

“Function

Code

1:

Run

Drive

Diagnostics”

on

page

16:

v

If

the

diagnostics

fail,

replace

the

tape

drive.

v

If

the

diagnostics

succeed,

run

“Function

Code

H:

Test

Head”

on

page

24.

–

If

the

diagnostic

fails,

replace

the

tape

drive.

–

If

the

diagnostic

succeeds,

replace

the

cartridges

that

caused

the

problem.

The

error

code

clears

when

you

remove

the

tape

cartridge

or

place

the

tape

drive

in

maintenance

mode.

For

Problems

with

Reading

Data:

If

the

problem

occurred

while

the

tape

drive

was

reading

data

from

the

tape,

and

if

you

know

the

volume

serial

number

of

the

tape

cartridge,

perform

one

of

the

following

procedures:

v

If

another

tape

drive

is

available,

insert

the

cartridge

into

the

other

unit

and

retry

the

operation:

–

If

the

operation

fails,

discard

the

defective

cartridge.

–

If

the

operation

succeeds,

insert

a

scratch

data

cartridge

into

the

first

unit

and

run

“Function

Code

1:

Run

Drive

Diagnostics”

on

page

16:

-

If

the

diagnostic

fails,

replace

the

tape

drive.

-

If

the

diagnostic

succeeds,

the

error

was

temporary.

v

If

another

tape

drive

is

not

available,

insert

a

scratch

data

cartridge

into

the

unit

and

run

:

–

If

the

diagnostic

fails,

replace

the

tape

drive.

–

If

the

diagnostic

succeeds,

discard

the

cartridge.

If

the

problem

occurs

with

multiple

tape

cartridges

or

if

you

do

not

know

the

tape

cartridge’s

volume

serial

number,

run

“Function

Code

1:

Run

Drive

Diagnostics”

on

page

16:

v

If

the

diagnostic

fails,

replace

the

tape

drive.

v

If

the

diagnostic

succeeds,

run

“Function

Code

H:

Test

Head”

on

page

24.

–

If

the

diagnostic

fails,

replace

the

tape

drive.

–

If

the

diagnostic

succeeds,

replace

the

cartridges

that

caused

the

problem.

The

error

code

clears

when

you

remove

the

tape

cartridge

or

place

the

tape

drive

in

maintenance

mode.

Using

Ultrium

Media

47

Section	Page
Contents	5
Safety information	7
General safety guidelines	9
Service	9
Power cords and power adapters	9
Extension cords and related devices	10
Plugs and outlets	10
Batteries	10
Heat and product ventilation	11
CD and DVD drive safety	11
Safety and Environmental Notices	13
Danger Notices	13
Caution Notices	13
End of Life (EOL) Plan	14
About This Guide	15
Related Publications	15
Product Description	17
Front Panel of the Drive	18
Rear Panel of the SCSI Drive	19
Speed Matching and Channel Calibration	19
Sleep Mode	20
SCSI Attachment	20
Physical Characteristics of the SCSI Interface	20
Speed	20
Installing the Drive	21
Installation Overview	21
Unpack the Drive	21
Power Off the Server/Enclosure	22
Set the SCSI ID	23
Setting the SCSI ID with Jumpers	23
Setting the SCSI ID with a SCSI ID Switch	23
Supplying TERMPOWER (SCSI Drive Only)	23
Mount the Drive into the Server/Enclosure	24
Connect and Test Power to the Drive	25
Connect the Internal SCSI Cable	25
Run Drive Diagnostics	25
Install Device Drivers	26
Connect the Enclosure's External SCSI Interface to the Server	26
Operating the Drive	27
Single-character Display (SCD)	27
SCD Dot	27
Status Light	27
Unload Button	28
Inserting a Tape Cartridge	29
Removing a Tape Cartridge	30
Mid-tape Recovery	30
Cleaning the Drive Head	30
Diagnostic and Maintenance Functions	31
Entering Maintenance Mode	31
Function Code 0: Exit Maintenance Mode	32
Function Code 1: Run Drive Diagnostics	32
Function Code 2: Update Drive Firmware from FMR Tape	33
Function Code 3: Create FMR Tape	34
Function Code 4: Force a Drive Dump	34
Function Code 5: Copy Drive Dump	35
Function Code 6: Run SCSI Wrap Test	36
Function Code 7: Run RS-422 Wrap Test	36
Function Code 8: Unmake FMR Tape	37
Function Code 9: Display Error Code Log	38
Function Code A: Clear Error Code Log	38
Function Code C: Insert Cartridge into Tape Drive	38
Function Code E: Test Cartridge & Media	38
Function Code F: Fast Read/Write Test	39
Function Code H: Test Head	40
Function Code L: Load/Unload Test	41
Function Code P: Enable Post Error Reporting	42
Function Code U: Disable Post Error Reporting	42
Updating Firmware	42
Updating Firmware using Tapetool	42
Updating Firmware through the SCSI Interface	42
Updating Firmware through the Library/Drive Interface	43
ITDT SCSI Firmware Update, Dump Retrieval and Library/Drive Test Tool	43
LTO-TDX: LTO SCSI and Fibre Drive Firmware Download & LTO Drive Dump Upload Tool	44
Firmware Download Function	45
Drive Log Dump Function	45
Updating the Firmware with an FMR Tape Cartridge	45
Using Ultrium Media	47
Cartridge Compatibility	47
Data Cartridge	48
Cleaning Cartridge	48
Bar Code Label	49
Guidelines for Using Bar Code Labels	49
Write-Protect Switch	50
Repositioning or Reattaching a Leader Pin	51
Repositioning a Leader Pin	51
Reattaching a Leader Pin	53
Disposing of Tape Cartridges	57
Ordering Media Supplies	57
Ordering Bar Code Labels	59
Resolving Problems	59
Methods of Receiving Errors and Messages	60
Error Codes and Messages	61
Obtaining a Drive Dump	65
Using the Drive	65
Using a Device Driver Utility	65
Viewing the Drive Error Log	65
Resolving Problems Reported by the Server	66
Fixing SCSI Bus Errors	66
Resolving Media-Related Problems	68
Servicing the Drive	68
Manually Removing a Tape Cartridge	68
Before You Begin	69
Recommended Tools	69
Beginning Procedure	69
Tape Spooled off Supply Reel	71
Tape Pulled from or Broken near Leader Pin	72
Tape Broken in Mid-tape	73
Tape Tangled along Tape Path	75
No Apparent Failure or Damage to Tape	77
Appendix A. TapeAlert Flags	81
Appendix B. Specifications	85
Physical Specifications	85
Power Specifications	85
Environmental Specifications	85
Other Specifications	86
Appendix C. Service and Support	87
Online technical support	87
Telephone technical support	87
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004	89
Part 1 - General Terms	89
Part 2 - Country-unique Terms	92
Part 3 - Warranty Information	103
Warranty Period	103
Types of Warranty Service	103
Worldwide telephone list	104
Appendix E. Guarantee supplement for Mexico	111
Notices	113
Trademarks	114
Electronic emission notices	114

IBM 25R0012 User Guide - Page 63

Error, Cause, Action, Problems, Writing, Reading

Page 63 highlights