Konica Minolta bizhub 20 bizhub 20 Network User Guide - Page 115

Printing problems, Print job is not printed, Windows, Mac OS X 10.3.9 or greater, Applications

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Troubleshooting Printing problems 11 Print job is not printed 11 Check the status and configuration of the print server. a Make sure that the machine is powered on, is on-line and ready to print. b Print the Network Configuration List of the machine and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on the network have this IP address. (For information on how to print the Network Configuration List, see Printing the Network Configuration List on page 42.) c Verify that the print server is on your network as follows: „ Windows® 1 Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). 2 If a successful response is received, then proceed to Windows® 2000/XP, Windows Vista®, Windows® 7 and Windows Server® 2003/2008 IPP troubleshooting on page 112. Otherwise, proceed to step d. „ Mac OS X 10.3.9 or greater 11 1 From the Go menu, choose Applications. 2 Open the Utilities folder. 3 Double click the Terminal icon. 4 Try pinging the print server from the Terminal window: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). 5 If a successful response is received, then proceed to step d. d If you have tried step a to step c above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. (For information how to reset to the default factory settings, see Restoring the network settings to factory default on page 42.) 108

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Troubleshooting
108
11
Printing problems
11
Print job is not printed
11
Check the status and configuration of the print server.
a
Make sure that the machine is powered on, is on-line and ready to print.
b
Print the Network Configuration List of the machine and check if the settings such as IP address settings
are correct for your network. The problem may be the result of mismatched or duplicate IP address.
Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on
the network have this IP address. (For information on how to print the Network Configuration List, see
Printing the Network Configuration List
on page 42.)
c
Verify that the print server is on your network as follows:
Windows
®
1
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
2
If a successful response is received, then proceed to
Windows
®
2000/XP, Windows Vista
®
,
Windows
®
7 and Windows Server
®
2003/2008 IPP troubleshooting
on page 112. Otherwise,
proceed to step
d
.
Mac OS X 10.3.9 or greater
1
From the
Go
menu, choose
Applications
.
2
Open the
Utilities
folder.
3
Double click the
Terminal
icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
5
If a successful response is received, then proceed to step
d
.
d
If you have tried step
a
to step
c
above and it does not work, then reset the print server back to the
default factory settings and try from the initial setup again. (For information how to reset to the default
factory settings, see
Restoring the network settings to factory default
on page 42.)