Kyocera TASKalfa Pro 15000c Pro 15000c Advanced Operation Guide
Kyocera TASKalfa Pro 15000c Manual
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- Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 1
kyoceradocumentsolutions.com Advanced Operation Guide TASKalfa Pro 15000c - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 2
User ...1-2 About Training Program ...1-3 About the Purpose of this Guide 1-4 Notice ...1-6 About Maintenance Tools and Cleaning Tools 1-10 Disposing ...3-36 4 Troubleshooting 4-1 Troubleshooting When Printing Image 4-2 Troubleshooting When Feeding Paper 4-45 Troubleshooting When Discharging - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 3
User ...1-2 About Training Program ...1-3 About the Purpose of this Guide ...1-4 Structure of the guide ...1-4 Conventions Used in This Guide ...1-5 Notice ...1-6 Safety Conventions in This Guide ...1-6 Environment ...1-7 Operation Location ...1-7 Moving the Machine ...1-7 Precautions for Use - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 4
> Roll of Professional User Roll of Professional User Professional users are intended to prevent downtime or to minimize downtime from service calls to service start. The working range of professional user is as follows. • Consumables replacement: Replacing the waste ink tank and head cleaning - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 5
and webinar to meet the various needs of users. You can take e-learning repeatedly. You can also download the Webinar material. After training, follow the instructions in this manual for maintenance and troubleshooting. This training does not include Fiery courses. 1-3 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 6
cannot solve the problem described in the Operation Guide of the machine, take action properly according to this guide. Structure of the guide This Operation Guide contains the following chapters. Chapter 1 Preface 2 Daily Maintenance 3 Scheduled Maintenance 4 Troubleshooting 5 Appendix Contents - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 7
how it is used. If the Table of Contents or tools do not appear, refer to Adobe Reader Help. Certain items are indicated in this guide by the conventions described below. Convention [Bold] "Regular" Indicates keys and buttons. Indicates a message or setting. Description 1-5 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 8
] ... [Remove the power plug from the outlet] ... [Always connect the machine to an outlet with a ground connection] Please contact your service representative to order a replacement if the safety warnings in this Operation Guide are illegible or if the guide itself is missing (fee required). 1-6 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 9
for use in locations where children are likely to be present. Moving the Machine If you need to move the machine, consult your dealer or service representative. 1-7 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 10
and you feel any physical discomfort, contact a physician. Other precautions Return the exhausted head cleaning liquid tank and waste ink tank to your dealer or service representative. The collected consumables will be recycled or disposed in accordance with the relevant regulations. 1-8 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 11
or other reproduction of all or part of this guide without the prior written consent of KYOCERA Document Solutions Inc. is prohibited. Regarding Trade Names • TASKalfa is a registered trademark or trademark of KYOCERA Document Solutions Inc. • Microsoft, Windows, Windows Server, Windows 7, Internet - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 12
parts by applying to Kim towel. Use our recommended Km towel and deionized water. If you can not get these tools, contact your dealer or service representative. 1-10 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 13
Preface > Disposing of Consumables Disposing of Consumables Dispose of used head cleaning liquid tank and waste ink tank according to the laws in your country or state of residence. 1-11 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 14
2 Daily Management and Maintenance This chapter describes the operations to enhance and maintain quality according to print jobs. Before Using this Machine ...2-2 Improving and maintaining of print quality ...2-3 Preventing nozzle clogging ...2-3 Configuring Operation after Warming Up 2-3 Adjusting - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 15
, start the normal printing (mass printing). If there is any problem, go to step 3 to 4. 3 Take action properly shown below. "Chapter 19 Troubleshooting" of Operation Guide If the problem is not solved, refer to following. Troubleshooting (page 4-1) 4 Change the settings as necessary. For how to - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 16
Daily Management and Maintenance > Improving and maintaining of print quality Improving and maintaining of print quality Preventing nozzle clogging If the machine has not been used for a long time, the print head nozzles may be clogged up and white streaks may occur. In order to maintain print - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 17
temperature environment, white streaks occur due to the viscosity of the ink, and the image deteriorates. There are two methods to avoid this problem: switching the priority mode from [Print] to [Quality] and changing the lower limit temperature for print. Switching the priority mode from [Print] to - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 18
[Low]. • [Media Type]: Inkjet matte paper • Set [Inkjet Matte Paper Action] to [High Print Coverage Mode]. "Chapter 15 Setting up from System Menu" of Operation Guide 2-5 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 19
Daily Management and Maintenance > Improving and maintaining of print quality Item Full(SRA3/12x18) Half Contents Select this item under the following conditions. Paper size: SRA3 or 12 "x 18" Printer driver setting: duplex print Select this item under the following conditions. Paper type: inkjet - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 20
Daily Management and Maintenance > Improving and maintaining of print quality 6 Measure the length from the leading edge of the chart to the line of the image with a ruler. 7 Press [System Menu/Counter] or [Stop] key 8 Enter the value obtained by subtracting 20 from the value measured in step 6 in - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 21
Daily Management and Maintenance > Improving and maintaining of print quality 12 Set the chart printed in the previous step to cassette 1 as shown below > [Start] key The rear side chart is printed. 13 Select [01 Regist]. 2-8 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 22
Daily Management and Maintenance > Improving and maintaining of print quality 14 If the diagonal line that intersects the V vertical line of the chart remains unbroken, enter its maximum value into "01 Chart V". 15 Look through the chart, and enter the number of position where the H lines on the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 23
Daily Management and Maintenance > Improving and maintaining of print quality 19 Look through them, and check that the maximum remaining value of the diagonal line that intersects the vertical line at "V" in the chart is within ± 0.5. 20 Look through them, and check that the numerical values at the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 24
Confirm that the value (difference) measured in step 10 is 0. If the center line is to the right or left of the crease, contact our service representative. 12 Press [System Menu/Counter] key or [Stop] key [U034 Adjust Paper Timing Data] was configured. Go to next step to adjust the side - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 25
Daily Management and Maintenance > Improving and maintaining of print quality The front side chart is printed. 15 Set the chart printed in the previous step to cassette 1 as shown below > [Start] key The rear side chart is printed. 16 Select [01 Regist]. 2-12 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 26
Daily Management and Maintenance > Improving and maintaining of print quality 17 If the diagonal line that intersects the V vertical line of the chart remains unbroken, enter its maximum value into "Chart V". 18 Look through the chart, and enter the number of position where the H lines on the front - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 27
Daily Management and Maintenance > Improving and maintaining of print quality 22 Look through them, and check that the maximum remaining value of the diagonal line that intersects the vertical line at "V" in the chart is within ± 0.5. 23 Look through them, and check that the numerical values at the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 28
Daily Management and Maintenance > Improving and maintaining of print quality 4 Change the value using the [+], [-] keys or the numeric keypad. Change the setting within the range of -1.5 to +1.0 mm. In the case of copy sample 1, raise the value. In the case of copy sample 2, lower the value. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 29
ink on the print head may adhere to the paper and stain it. Change the heavy weight paper and adjust decurl setting to avoid the problem. A screen for configuring the paper source, paper size, duplex printing, rotation, color/ monochrome, number of copies, DP duplex, and paper output is displayed - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 30
built-in sensor. However, the detection accuracy may be reduced in high altitude environments. Perform a calibration to resolve this problem. 1 [Home] key > [...] > [Professional Settings] > [U460 Adjust Conveying Sensor] 2 [01 Engine] > [03 Calibration] > [01 Mode] > [01 Calibration] > [02 Execute - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 31
on the machine, and then insert the USB drive. Wait at least 5 seconds after turning off the power before turning it on. If the problem is not resolved, change to the another USB drive. When exporting is complete, "Completed"appears. 4 Display the screen. [Home] key > [USB Drive] 5 Select [Remove - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 32
and on the machine, and then insert the USB drive. Wait at least 5 seconds after turning off the power before turning it on. If the problem is not resolved, change to the another USB drive. When importing is complete, "Completed"appears. 4 Display the screen. [Home] key > [USB Drive] 2-19 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 33
displayed. Changing Paper Size of Cassette 3 and 4 Adjust this setting to change the paper size of Cassettes 3 and 4 (Large Capacity Feeder). Adjust the guide position in the cassette so that paper can be fed correctly from Cassette 3 or 4, and then change the paper size from Professional settings - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 34
Daily Management and Maintenance > Changing Settings 3 Install the attachment to the width guide. 1 4 Fasten the width guide and attachment with two screws. 5 Install the width guide to the cassette. 2-21 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 35
Daily Management and Maintenance > Changing Settings 6 Fasten the width guide with two screws. 7 Remove a screw for length guide, insert it into "B5", and then fasten with it. 8 Return the cassette to its original position. 2-22 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 36
required paper size and type, as shown in the illustration. G Changing Paper Size A4 to Letter 1 Pull out the cassette. 2 Remove a screw for the length guide on the back side of the cassette, insert the length guide into the "Letter", and then fasten the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 37
Daily Management and Maintenance > Changing Settings 3 Remove a screw for the length guide on the front side of the cassette, insert the length guide into the "Letter", and then fasten the guide with the screw. 4 Remove the width guide from the cassette. 5 Load the paper of Letter size in the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 38
Daily Management and Maintenance > Changing Settings 6 Loosen a screw for the length guide on the back of the cassette, and adjust the guide to fit the paper length. 0.5 - 1.5mm ߒ ߑ 7 Fasten the length guide with the screw 8 Insert a sheet of the required paper size and type, as shown in the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 39
Paper Size Letter to A4 1 Pull out the cassette. 2 Remove a screw for the length guide on the back side of the cassette, insert the length guide into the "A4", and then fasten the guide with the screw. 3 Remove a screw for the length guide on the front side of the cassette, insert the length - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 40
Daily Management and Maintenance > Changing Settings 4 Remove the width guide from the cassette. * * * * 5 Load the paper of A4 size in the cassette. 6 Loosen a screw for the length guide on the back of the cassette, and adjust the guide to fit the paper length. 0.5 - 1.5mm ߒ ߑ 2-27 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 41
Daily Management and Maintenance > Changing Settings 7 Fasten the length guide with the screw 8 Insert a sheet of the required paper size and type, as shown in the illustration. ߑ ߒ G ߔ ߓ Changing Paper Size Using Professional Setting 1 [Home] key > [...] > [ - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 42
You can restore the adjustment settings to state at machine installation. IMPORTANT Before operating this setting, confirm with our service representative that the settings at installation have been backed up. 1 [Home] key > [...] > [Professional Settings] > [U023 Reset Settings] 2 [Install - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 43
3 Maintenance This chapter explains the regular cleaning and parts replacement to maintain the performance of this machine and its options. Parts Cleaning ...3-2 Cassette Feed Unit ...3-2 Deck Feed Unit ...3-11 Vertical Conveying Unit ...3-25 Replacement of Consumables ...3-26 Replacement of Waste - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 44
Maintenance > Parts Cleaning Parts Cleaning To maintain the performance of the machine and options, clean the parts when the usage counter (maintenance counter) for each part reaches 300,000 images. Professional user can clean the following parts: • Cassette Feed Unit • Deck Feed Unit • Vertical - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 45
Maintenance > Parts Cleaning 2 Open the Front Cover 4. 3 Pull out the Cassette 1 as far as it will go. 4 Move the lock lever to the arrow direction to release it and pull out the cassette feed unit. 1 2 3-3 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 46
Maintenance > Parts Cleaning 5 Push lock lever [A] and slide pickup adjustment lever [B] in the direction of the arrow. [A] [B] 6 Remove a stop ring. 7 Raise the feed roller drive assy upward, and remove it in the direction of the arrow. 3-4 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 47
Maintenance > Parts Cleaning 8 Moisten the Kim towel with deionized water and wipe off paper dust from the feed roller. When wiping off, move the Kim towel in the same direction. 9 Moisten the Kim towel with deionized water and wipe off paper dust from the transfer roller. When wiping off, move the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 48
Maintenance > Parts Cleaning IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 11 Attach the stop ring. 12 Move the feed roller drive assy to its original position. 3-6 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 49
Maintenance > Parts Cleaning 13 Move the lever on the front of cassette feed unit to the direction shown below to reduce the retard pressure. 14 Remove the stop ring behind the cassette feed unit. 15 Pull out the shaft in the direction of the arrow. 3-7 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 50
Maintenance > Parts Cleaning 16 Remove the retard assy from the cassette feed unit. 17 Moisten the Kim towel with deionized water and wipe off paper dust from the retard roller. When wiping off, move the Kim towel in the same direction. 18 Attach the retard assy as shown below. 3-8 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 51
Maintenance > Parts Cleaning 19 Attach the shaft. IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 20 Attach the stop ring. 3-9 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 52
4. Check the status after cleaning Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-10 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 53
Maintenance > Parts Cleaning Deck Feed Unit This subsection describes the steps for parts cleaning of cassette 3 as an example. CAUTION Before cleaning the parts, confirm that the main power switch of this machine is turned off. IMPORTANT When cleaning the deck feed unit, prepare the following. • - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 54
Maintenance > Parts Cleaning 3 Pull out and remove the Cassette 2. 4 Pull out the Cassette 3. 5 Push both slider lock levers to release lock and pull out cassette 3. 3-12 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 55
Maintenance > Parts Cleaning 6 Pull out the Cassette 4. 7 Turn the lever until it stops to release the lock. 8 Pull out the deck feed unit. 3-13 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 56
Maintenance > Parts Cleaning 9 Remove a screw on each side of the rail of deck feed unit. 10 Remove the deck feed unit in the direction of the arrow. IMPORTANT Tilt the unit slightly to the right when viewed from the front of the main unit, and then remove it so that it does not catch by the hook. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 57
Maintenance > Parts Cleaning 11 Remove each two screws on right and left side of horizontal conveying upper guide to remove the right rail bracket. 12 Remove a stop ring of horizontal conveying upper guide to remove the guide. 13 Open the right conveying lower guide and remove a stop ring. 3-15 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 58
Maintenance > Parts Cleaning 14 Remove the transfer roller in the direction of the arrow. 15 Moisten the Kim towel with deionized water and wipe off paper dust from the transfer roller. When wiping off, move the Kim towel in the same direction. 16 Push lock lever and slide pickup adjustment lever in - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 59
Maintenance > Parts Cleaning 17 Remove a stop ring. 18 Remove the feed roller drive assy in the direction of the arrow. 19 Moisten the Kim towel with deionized water and wipe off paper dust from the feed roller. When wiping off, move the Kim towel in the same direction. 3-17 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 60
Maintenance > Parts Cleaning 20 Attach the feed roller drive assy. 21 Attach the stop ring. 22 Move the pickup adjustment lever to its original position. 3-18 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 61
Maintenance > Parts Cleaning 23 Attach the transfer roller. 24 Attach the stop ring and close the right conveying lower guide. 25 Attach the horizontal conveying upper guide, and then the stop ring. 3-19 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 62
Maintenance > Parts Cleaning 26 Turn the deck feed unit upside down. IMPORTANT Hold the horizontal conveying upper guide with your hand so that it does not open. 27 Move the lever on the front of horizontal conveying unit to the direction shown below - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 63
Maintenance > Parts Cleaning 29 Pull out the shaft in the direction of the arrow. 30 Remove the retard assy from the deck feed unit. 31 Moisten the Kim towel with deionized water and wipe off paper dust from the retard roller. When wiping off, move the Kim towel in the same direction. 3-21 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 64
Maintenance > Parts Cleaning 32 Attach the retard assy as shown below. 33 Attach the shaft. IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 3-22 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 65
pressure to the original position. 36 Attach the right rail bracket, and fasten each two screws on right and left side of horizontal conveying upper guide.. 37 Attach the feed roller drive assy. Tilt the unit slightly to the right when viewed from the front of the main unit, and then - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 66
. Check the status after replacement Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-24 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 67
unit. 3 Close Right Cover. Check the status after cleaning Make a test print and check that the print result is not soiled. If there is any problem, try again from step 1 If the problem is not resolved, contact your service representative. 3-25 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 68
Maintenance > Replacement of Consumables Replacement of Consumables Replacement of Waste Ink Tank When the capacity of the waste ink tank is nearly full, the following message is displayed. Prepare the new waste ink tank. "Waste Ink Box is almost full." When the capacity of the waste ink tank is - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 69
Maintenance > Replacement of Consumables 3 Rotate lock dial [A] to clockwise and open waste ink cover [B]. [B] [A] 4 Put cap [B] on waste ink tank [A]. [B] [A] 5 Wipe off the ink with Kim Towel soaked with deionized water. 3-27 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 70
Maintenance > Replacement of Consumables 6 Remove from main unit in the direction of the arrow. [A] 7 Put used waste ink tank into the plastic waste bag. 8 Press air out of the plastic waste bag, and tie the opening in a knot. 3-28 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 71
Maintenance > Replacement of Consumables 9 Prepare the new waste ink tank. 10 After install the waste ink tank [A], remove cap [B] from waste ink tank and put it on store place [C]. [B] [C] [A] 11 Close waste ink tank cover [A] and lock by rotating the lock lever [B] in the direction of the arrow. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 72
a message indicating that the waste ink tank has not been installed is displayed, start from step 1 again. If the problem is not resolved, contact your service representative. Replacement of Cleaning Liquid Tank When the head cleaning liquid is exhausted, the following message is displayed. Replace - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 73
Maintenance > Replacement of Consumables 2 Open cleaning liquid tank cover [B] by rotating lock lever [A] in the direction of the arrow. [B] [A] 3 Pull out the cleaning liquid tank until you can see the cap [A]. [A] [B] [A] [C] IMPORTANT Do not pull out the cleaning liquid tank completely. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 74
Maintenance > Replacement of Consumables 6 Remove the cleaning tank [C] in the direction of the arrow. [C] IMPORTANT The liquid may overflow by holding the tank on the side as handing it. 7 Put used liquid tank into the plastic waste bag. 8 Press air out of the plastic waste bag, and tie the opening - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 75
Maintenance > Replacement of Consumables 10 Insert the cleaning liquid tank to the position shown in the figure. 11 Remove the tape on the side of the container and take out the vent hole spacer. 12 Remove the cap and attach the vent hole spacer to the cap mounting port. 13 Install cap. IMPORTANT Do - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 76
Maintenance > Replacement of Consumables 14 Lift the container a little and fit it securely. IMPORTANT Holding the side of the cleaning liquid tank may cause the fluid to leak. Hold it as shown in step 14. 3-34 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 77
. If a message prompting for replacement or a message indicating that the waste ink tank has not been installed is displayed, start from step 1 again. If the problem is not resolved, contact your service representative. 3-35 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 78
Maintenance > Parts Replacement Parts Replacement When each part approaches a certain number of uses, the following message is displayed. Prepare the target parts. "Time for maintenance soon." When each part exceeded a certain number of uses, the following message is displayed. Replace the target - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 79
Maintenance > Parts Replacement 2 Open the Front Cover 4. 3 Pull out the Cassette 1 as far as it will go. 4 Move the lock lever to the arrow direction to release it and pull out the cassette feed unit. 1 2 3-37 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 80
Maintenance > Parts Replacement 5 Push lock lever [A] and slide pickup adjustment lever [B] in the direction of the arrow. [A] [B] 6 Remove a stop ring. 7 Raise the feed roller drive assy upward, and remove it in the direction of the arrow. 3-38 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 81
Maintenance > Parts Replacement 8 Attach the new feed roller drive assy. IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 9 Attach the stop ring. 3-39 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 82
Maintenance > Parts Replacement 10 Move the feed roller drive assy to its original position. 11 Move the lever on the front of cassette feed unit to the direction shown below to reduce the retard pressure. 12 Remove the stop ring behind the cassette feed unit. 3-40 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 83
Maintenance > Parts Replacement 13 Pull out the shaft in the direction of the arrow. 14 Remove the retard assy from the cassette feed unit. 15 Attach the retard assy as shown below. 3-41 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 84
Maintenance > Parts Replacement 16 Attach the shaft. IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 17 Attach the stop ring. 3-42 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 85
. Check the status after replacement Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-43 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 86
Maintenance > Parts Replacement Deck Feed Unit This subsection describes the replacement procedure of Deck Feed Unit for cassette 3 as an example. CAUTION Before removing the parts, confirm that the main power switch of this machine is turned off. IMPORTANT Use the screw driver to replace the Deck - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 87
Maintenance > Parts Replacement 3 Pull out and remove the Cassette 2. 4 Pull put the Cassette 3. 5 Push both slider lock levers to release lock and pull out cassette 3. 3-45 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 88
Maintenance > Parts Replacement 6 Pull out the Cassette 4. 7 Turn the lever until it stops to release the lock. 8 Pull out the deck feed unit. 3-46 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 89
Maintenance > Parts Replacement 9 Remove a screw on each side of the rail of deck feed unit. 10 Remove the deck feed unit in the direction of the arrow. IMPORTANT Tilt the unit slightly to the right when viewed from the front of the main unit, and then remove it so that it does not catch by the hook - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 90
> Parts Replacement 11 Remove each two screws on right and left side of horizontal conveying upper guide to remove the right rail bracket. 12 Remove a stop ring of horizontal conveying upper guide to remove the guide. 13 Push lock lever and slide pickup adjustment lever in the direction of the arrow - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 91
Maintenance > Parts Replacement 14 Remove a stop ring. 15 Remove the feed roller drive assy in the direction of the arrow. 16 Attach the new feed roller drive assy. 3-49 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 92
Maintenance > Parts Replacement 17 Attach the stop ring. 18 Move the pickup adjustment lever to its original position. 19 Attach the horizontal conveying upper guide, and then the stop ring. 3-50 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 93
Maintenance > Parts Replacement 20 Turn the deck feed unit upside down. IMPORTANT Hold the horizontal conveying upper guide with your hand so that it does not open. 21 Move the lever on the front of horizontal conveying unit to the direction shown below - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 94
Maintenance > Parts Replacement 23 Pull out the shaft in the direction of the arrow. 24 Remove the retard assy from the deck feed unit. 25 Attach the new retard assy as shown below. 3-52 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 95
Maintenance > Parts Replacement 26 Attach the shaft. IMPORTANT Attach the assy so that the stop ring groove on the shaft is visible. 27 Attach the stop ring. 3-53 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 96
pressure to the original position. 29 Attach the right rail bracket, and fasten each two screws on right and left side of horizontal conveying upper guide.. 30 Attach the feed roller drive assy. Tilt the unit slightly to the right when viewed from the front of the main unit, and then - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 97
. Check the status after replacement Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-55 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 98
that the main power switch of this machine is turned off. 1 Rotate operation panel [A] to get away and open exit upper cover [B]. 2 Rotate decurl left guide [A] and pull out lock plate [B]. 3 Open duplex - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 99
Maintenance > Parts Replacement 4 Open right branch guide [A]. 5 Release decurl lock plate [A] in the direction of the arrow. 6 Hold handle [B] and take out decurl unit [A] in the direction of arrow. 3-57 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 100
. Check the status after replacement Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-58 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 101
Maintenance > Parts Replacement Decurl Unit (Inverter and Decurler Unit) The Decurl Unit is a replacement part for the optional Inverter and Decurler Unit. CAUTION Before removing the parts, confirm that the main power switch of this machine is turned off. 1 Open decurler cover [A]. [A] 2 Unlock - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 102
Maintenance > Parts Replacement 3 Replace the label (squared in red) that comes with the new decurler unit according to the region of use, if necessary. 4 Attach decurler unit [A]. Confirm if both triangle marks [B] are at same position. [B] [A] 5 Close the decurler cover [A]. [A] 6 [Home] key > - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 103
Maintenance > Parts Replacement Check the status after replacement Make a test print and check that there are no paper jams, double feed or no feed. If there is any problem, try again from step 1. If the problem is not resolved, contact your service representative. 3-61 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 104
image by touching ...4-40 Blank patches (holes) in the printed image 4-43 "Eject Ink Where There is No Paper" error occurs frequently 4-43 Troubleshooting When Feeding Paper ...4-45 Clearing Paper Jam under Print Head 4-45 Paper jam with dog ear, skew, creasing, fixing failure and curling 4-49 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 105
with the print image, refer to "Troubleshooting When Printing or Copying Image"in Chapter 19 Troubleshooting of the Operation Guide and take action according to the problem. If the problem is not solved, refer to following information of the this guide. Vertical void line (Clogged up nozzle) Bad - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 106
Troubleshooting > Troubleshooting When Printing Image 3 If so, change the mode to [Quality] > [Start] > [Stop] key. NOTE If [Quality] is selected, printing will not start until the print head temperature is 26.1 ° C/ 78.98°F or higher. 4 If the mode is [Quality] and the problem is not solved, go to - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 107
Troubleshooting > Troubleshooting When Printing Image 5 Clog up nozzle correction Nozzle Correction (Chapter 18) in Operation Guide In case that no improvement is observed, contact your dealer or service > [Start] key > [Stop] key. 4 If the problem is not solved, go to the next step. 3 Execute print - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 108
Troubleshooting > Troubleshooting When Printing Image NOTE The printed position of the is not solved, go to the next step. 4 Clog up nozzle correction Nozzle Correction (Chapter 18) in Operation Guide If the nozzle clog is not solved, go to the next step. 5 Check print head temperature When [U735 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 109
[Quality] and the problem is not solved, go to the next step. 6 Check print head temperature "Troubleshooting When Printing Image" > "Vertical void line, band or stripes" (Chapter 19) in Operation Guide In case that no observed, then go to next step to adjust the Head drive voltage manually. 4-6 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 110
Troubleshooting > Troubleshooting When Printing Image 8 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 Inkjet Matte Paper] or [02 Other Paper] > [01 Print] The check chart for uneven density - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 111
9 Clog up nozzle correction Nozzle Correction (Chapter 18) in Operation Guide In case that no improvement is observed, contact your dealer or service representative. Vertical band (Clogged up nozzle) Bad Good 1 Check ink "Troubleshooting When Printing Image" > "Vertical void line, band or stripes - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 112
Troubleshooting > Troubleshooting When Printing Image 4 Select [Start]. After the pattern problem is not solved, go to the next step. 4 Clog up nozzle correction Nozzle Correction (Chapter 18) in Operation Guide In case that no improvement is observed, contact your dealer or service representative - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 113
the machine. It may cause image problems or damage of the print head. If paper jam is not solved, contact our service representative. 2 In case that no improvement is observed, contact our service representative Vertical stripes 1 Check ink "Troubleshooting When Printing Image" > "Vertical void line - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 114
Troubleshooting > Troubleshooting When Printing Image 4 Select [Start]. After the pattern is scanned, the number of clogged nozzles of each color is displayed. If is automatically adjusted. 5 In case that no improvement is observed, then go to next step to adjust the Head drive voltage manually. 4-11 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 115
Troubleshooting > Troubleshooting When Printing Image 4 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual density is resolved. 5 If the problem is not solved, contact to our service representative. 4-12 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 116
. 2 Check print mode "Troubleshooting When Printing Image" > "Light image (low image density)" (Chapter 19) in Operation Guide In case that no improvement [+] if it is not > [Start] key > [Stop] key. 4 If the problem is not solved, go to the next step. 6 Check print head temperature When [U735 Set - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 117
Troubleshooting > Troubleshooting When Printing Image 3 If so, change the mode to [Quality] > [Start] > [Stop] key. NOTE If [Quality] is selected, printing will not start until the print head temperature is 26.1 ° C/ 78.98°F or higher. 4 If the mode is [Quality] and the problem is not solved, go to - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 118
Troubleshooting > Troubleshooting When Printing Image 8 Adjust the ink density for each nozzle (Auto Correction) Discharge velocity get slow because the print head automatically adjusted. 5 In case that no improvement is observed, then go to next step to adjust the Head drive voltage manually. 4-15 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 119
Troubleshooting > Troubleshooting When Printing Image 9 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 5 In case that no improvement is observed, contact our service representative. 4-16 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 120
Troubleshooting > Troubleshooting When Printing Image Blurred image abc Bad Good 1 Check media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is observed, then go to next step. 2 Execute print head cleaning Discharge amount get small because of - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 121
case that no improvement is observed, then go to next step. 4 Check ink "Troubleshooting When Printing Image" > "Blurred image" (Chapter 19) in Operation Guide If the problem is not solved, contact to our service representative. Thick fine lines abc Bad abc Good 1 Check media setting Media Type - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 122
and execute cleaning three times. 8 In case that no improvement is observed, then go to next step. 3 Check paper "Troubleshooting When Printing Image" > "Thick fine lines" (Chapter 19) in Operation Guide In case that no improvement is observed, then go to next step. 4 Adjust the ink density for each - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 123
Troubleshooting > Troubleshooting When Printing Image NOTE The printed position to adjust the Head drive voltage manually. 5 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 Inkjet Matte Paper] - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 124
Troubleshooting > Troubleshooting When Printing Image 2 Check if there is uneven density no improvement is observed, contact our service representative. Distorted line Bad Good 1 Check media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 125
Troubleshooting > Troubleshooting When Printing Image 2 [Home] key > [...] > [Professional Settings] > [U744 Head Cleaning] > [ . 8 In case that no improvement is observed, contact our service representative. Image shift AA Bad Good 1 Print position adjustment Inappropriate image adjustment 4-22 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 126
Troubleshooting > Troubleshooting When Printing Image 1 Load paper of A4 size or larger in cassette 1 2 [Home] key > [...] > [Professional Settings] > [U468 Color Regist Adj. Data] > [08 Print] > [02 Color - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 127
(page 3-2) 2 In case that no improvement is observed, contact our service representative. Front/Back position shift AA Bad Good 1 Check paper "Troubleshooting When Printing Image" > "Front/Back position shift" (Chapter 19) in Operation Guide In case that no improvement is observed, then go to - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 128
Troubleshooting > Troubleshooting When Printing Image NOTE In a job that consists of no improvement is observed, contact our service representative. Color/Dot shift Bad Good 1 Check media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is observed - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 129
Troubleshooting > Troubleshooting When Printing Image NOTE The printed position of the arrows [Ex Strong] and execute cleaning three times. 8 In case that no improvement is observed, contact our service representative. Faint at the leading edge HH Bad Good The ink in the nozzle that has not been - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 130
Troubleshooting > Troubleshooting When Printing Image 3 Align the mark on the chart arrow Strong] and execute cleaning three times. 8 In case that no improvement is observed, contact our service representative. 2 Depending on the usage environment, set discharge mode and waste paper. 1 Select a - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 131
Troubleshooting > Troubleshooting When Printing Image Print Speed Half speed 1200 dpi mode 600 dpi (Inkjet matte paper, High quality mode) Images per job Paper Size 200 images - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 132
Troubleshooting > Troubleshooting When Printing Image . Settings Temperature U734 U736 Setting 1 Normal On*1 Ink discharge: Off Low Ink discharge > Specific Interval > Mode3 (400) High Ink discharge > Specific Interval > - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 133
Troubleshooting > Troubleshooting When Printing Image *3 When Void area at the leading the screen returns to Professional settings menu. 6 In case that no improvement is observed, contact our service representative. Void area at the leading edge HH Bad Good The ink in the nozzles that have not - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 134
Troubleshooting > Troubleshooting [30min] as the time interval. 5 If the mode is [Quality] and the problem is not solved, go to the next step. 2 When white bands occur when starting 4 In case that no improvement is observed, contact our service representative. Dirty print out 1 Adjust print margin 1 [ - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 135
Troubleshooting > Troubleshooting When Printing Image 2 Check media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is observed, then go to next step. 3 Check the paper path Jammed paper under print head gets ink. Remove the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 136
service representative. Smudge or Dirty paper edge 1 Change paper "Troubleshooting When Printing Image" > "Smudge or Dirty paper edge" (Chapter 19) in Operation Guide System 50 user guides You can download the user guide from the URL below. https://services.efi.com/support/vfigs/3784295173/default. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 137
Troubleshooting > Troubleshooting When Printing Image 1 Check setting U760 Set color then go to next step. 2 Check media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is observed, then go to next step. 3 Execute print head cleaning Landing point - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 138
execute cleaning three times. 8 In case that no improvement is observed, then go to next step. 4 Check paper "Troubleshooting When Printing Image" > "Ink bleed" (Chapter 19) in Operation Guide In case that no improvement is observed, then go to next step. 5 Check paper Paper get moisture since it is - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 139
Troubleshooting > Troubleshooting When Printing Image 6 Change paper Ink infiltrate sideways with paper that is quick infiltration. 1 Change paper with slow infiltration. 2 In adjusted. 5 In case that no improvement is observed, then go to next step to adjust the Head drive voltage manually. 4-36 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 140
Troubleshooting > Troubleshooting When Printing Image 8 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 5 In case that no improvement is observed, contact our service representative. 4-37 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 141
media setting Media Type and Media Weight (Chapter 15) in Operation Guide In case that no improvement is observed, then go to next step. 2 Check paper "Troubleshooting When Printing Image" > "Bleeding" (Chapter 19) in Operation Guide In case that no improvement is observed, then go to next step - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 142
Troubleshooting > Troubleshooting When Printing Image NOTE The printed position to adjust the Head drive voltage manually. 6 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 Inkjet Matte Paper] - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 143
is resolved. 5 In case that no improvement is observed, contact our service representative. Lose image by touching 1 Make sure the ink is dry "Troubleshooting When Printing Image" > "Lose image by touching" (Chapter 19) in Operation Guide In case that no improvement is observed, then go to next step - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 144
Troubleshooting > Troubleshooting When Printing Image 4 Check paper Paper get moisture since it is stored in high humidity environment. 1 [Home] key > [...] > [Professional Settings] > [ . 5 In case that no improvement is observed, then go to next step to adjust the Head drive voltage manually. 4-41 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 145
Troubleshooting > Troubleshooting When Printing Image 6 Adjust the ink density for each nozzle (Manual Correction) 1 [Home] key > [...] > [Professional Settings] > [U750 Set Head Coefficient] > [02 Manual] > [01 5 In case that no improvement is observed, contact our service representative. 4-42 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 146
Troubleshooting > Troubleshooting square, and the paper is not curled. If there is any problem on paper, replace it with paper of uniform dimensions. If you have next step. 2 Paper load check Loading Paper (Chapter 7) in Operation Guide In case that no improvement is observed, then go to next step. - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 147
Troubleshooting > Troubleshooting When Printing Image 4 Check and adjust print start position Aligning the Leading Edge (page 2-5) In case that no improvement is respect to the image, the optional paper feeder may be installed at an angle to the machine. Contact your service representative. 4-44 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 148
Troubleshooting > Troubleshooting When Feeding Paper Troubleshooting When Feeding Paper Clearing Paper Jam under Print Head When the paper jam under the print head occurs, the following message appears. "System error. 7940" - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 149
Troubleshooting > Troubleshooting When Feeding Paper 8 Open the Front Cover 1 and 2 Front Cover 1 Front Cover 2 9 Remove four screws on the image conveying unit [A], and pull out the unit - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 150
Troubleshooting > Troubleshooting When Feeding Paper 2 Wipe off ink adhering to the image conveying belt [B], keeping it on Image conveying unit [A]. [B] [A] 3 Rotate belt in the direction of the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 151
Troubleshooting > Troubleshooting When Feeding Paper CAUTION 4 pins [F] on rails have to align with each 2 holes [D] and [E] in frame of image conveying unit. (Pay attention the alignment otherwise - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 152
Troubleshooting > Troubleshooting When Feeding Paper Item Description E0010 The front cover is correctly. Install it again. If an error code other than the above is displayed, contact your service representative. 19 When "Finish" appears on [01 STEP], select [Close] twice to exit Professional - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 153
Troubleshooting > Troubleshooting When Feeding Paper 1 In case that dog ear is observed, check and remove paper piece, foreign material or burr on parts in paper path. 2 If - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 154
Troubleshooting > Troubleshooting When Feeding Paper Item Heavy 5 Heavy 6 Range 0.0 to 6.0 0.0 to 6.0 Simplex(DE) Default Amount of change Range 1.0 0.5 -6.0 to 6.0 1.0 0.5 -6.0 to 6.0 Duplex(DE) Default Amount of change 0.0 0.5 0.0 0.5 4 Enter - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 155
Troubleshooting > Troubleshooting When Feeding Paper Double feed occurs frequently The feed pressure of the retard roller is high. Adjust the retard roller feed pressure low. 1 Open the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 156
Troubleshooting > Troubleshooting When Feeding Paper 3 Move the feed pressure lever of retard roller to the -20% position. IMPORTANT • The feed pressure can be adjusted in 4 levels of + - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 157
Troubleshooting > Troubleshooting When Feeding Paper 2 Pull out the cassette. NOTE When adjusting the feeding pressure of cassette 2, also pull out cassette 1. This makes it easier to operate the feed pressure dial. 3 Move the feed pressure dial of pickup roller to the + 30% position. 4-54 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 158
Troubleshooting > Troubleshooting When Feeding Paper IMPORTANT • The feed pressure can be adjusted in three steps of + 30%, Normal Position, and 30%. If paper is slipped or can - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 159
Troubleshooting > Troubleshooting When Discharging Paper Troubleshooting When Discharging Paper The paper is output laterally from the right tray The width guide is not properly adjusted according to the paper size. Adjust the width of the paper feed size specified in the right tray. 1 [Home] key - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 160
Troubleshooting > Troubleshooting When Discharging Paper Punch position is misaligned Cause evenly from the center. Holes were punched in the thick Remedy 4: Add a correction value to paper. support thick paper. Reference Page page 4-57 page 4-58 page 4-58 page 4-59 Remedy 1: Adjusting the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 161
Troubleshooting > Troubleshooting When Discharging Paper Remedy 2: Adjusting the stop timing of the position to open the punch hole 1 [Home] key > [...] > [Professional Settings] > [246 Adjust Finisher] > [01 Finisher] > [ - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 162
Troubleshooting > Troubleshooting When Discharging Paper Remedy 4: Adding a correction value to support thick paper 1 [Home] key > [...] > [Professional Settings] > [246 Adjust Finisher] > [01 Finisher] > [18 Punch(T) Resist] 2 Adjust the setting value using [+], [-] key and numeric keypad. The - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 163
Troubleshooting > Troubleshooting When Discharging Paper 3 Press the [Start] key > [Stop] key. Remedy 2: Adjusting the position of the front or back staple 1 [Home] key > [...] > [Professional Settings] > [246 Adjust - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 164
Troubleshooting > Troubleshooting When Discharging Paper Item Range Default 09 Save Drum(2nd F) -15 to 15 0 10 Save Drum(3rd C) -15 to 15 0 11 Save Drum(2nd C) -15 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 165
Troubleshooting > Troubleshooting When Discharging Paper Item Jogger(A5E) Jogger(B5R) Jogger(B5E) Jogger(11x17) Jogger(8.5x14) Jogger(8.5x11) Jogger(11x8.5) Jogger(5.5x8.5) Jogger(8.5x5.5) Jogger(Other) Tip - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 166
Troubleshooting > Troubleshooting When Discharging Paper Item Tip Stops(5.5x8.5) guide position of A3 paper. Adjust the alignment guide position of B4 paper. Adjust the alignment guide position of 11" x 17" paper. Adjust the alignment guide position of 8.5" x 14" paper. Adjust the alignment guide - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 167
Troubleshooting > Troubleshooting When Discharging Paper Item Air Ast P(S) Air Ast P(D) Description You can select whether the air assist function for singlesided print is to be in the - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 168
5 Appendix This chapter explains the list of Professional settings and parts list for professional users: List of Professional Settings ...5-2 Parts List for Professional Users ...5-3 Cassette Feed Unit ...5-3 Deck Feed Unit ...5-4 Decurl Unit (Main Unit) ...5-5 Decurl Unit (Inverter and Decurler - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 169
Appendix > List of Professional Settings List of Professional Settings No. 000 023 034 059 208 246 251 327 407 460 468 700 730 731 733 Item Output Maintenance Report Reset Settings Adjust Paper Timing Data Set Fan Mode Set Deck Paper Size Adjust Finisher Clear Maintenance Counter Set Cassette - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 170
Appendix > Parts List for Professional Users Parts List for Professional Users The following parts are provided for professional users: Cassette Feed Unit 1 2 No. 1 2 Parts No. 302TJ94670 302TJ94680 Parts Name PARTS CASSETTE PICKUP ASSY(SP) PARTS CASSETTE RETARD ASSY(SP)) Qty 2 2 Remarks 5-3 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 171
Appendix > Parts List for Professional Users Deck Feed Unit 1 1 2 2 No. 1 2 Parts No. 302TJ94670 302TJ94680 Parts Name PARTS CASSETTE PICKUP ASSY(SP) PARTS CASSETTE RETARD ASSY(SP)) Qty 2 2 Remarks 5-4 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 172
Appendix > Parts List for Professional Users Decurl Unit (Main Unit) 1 No. 1 Parts No. 302TJ93181 Parts Name PARTS BELT DECURL UNIT(SP) Qty 1 Remarks 5-5 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 173
Appendix > Parts List for Professional Users Decurl Unit (Inverter and Decurler Unit) 1 No. 1 Parts No. 303SD93011 Parts Name PARTS BU DECURL ASSY(SP) Qty 1 Remarks 5-6 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 174
- Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 175
Asia Limited 13/F.,Mita Centre, 552-566, Castle Peak Road, Tsuen Wan, New Territories, Hong Kong Phone: +852-2496-5678 Fax: +852-2610-2063 KYOCERA Document Solutions (China) Corporation 8F, No. 288 Nanjing Road West, Huangpu District, Shanghai,200003, China Phone: +86-21-5301-1777 Fax: +86-21-5302 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 176
Lda. Rua do Centro Cultural, 41 (Alvalade) 1700-106 Lisboa, Portugal Phone: +351-21-843-6780 Fax: +351-21-849-3312 KYOCERA Document Solutions South Africa (Pty) Ltd. KYOCERA House, Hertford Office Park, 90 Bekker Road (Cnr. Allandale), Midrand, South Africa Phone: +27-11-540-2600 Fax: +27-11-466 - Kyocera TASKalfa Pro 15000c | Pro 15000c Advanced Operation Guide - Page 177
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