Lenovo PC 300PL User guide for IBM PC300PL (type 6584, 6594) systems - Page 140

Software problems, Universal Serial Bus port problems, IBM Enhanced Diagnostics program

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Software problems Software problem Is your software program OK? Action To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software you are using works on another computer. If you received any error messages while using the software program, see the information supplied with the software for a description of the messages and solutions to the problem. If you cannot correct the problem, have the computer serviced. Universal Serial Bus port problems Universal Serial Bus port problems The Universal Serial Bus ports cannot be accessed. Action Verify that the USB device is properly installed and firmly seated. If you cannot correct the problem, have the computer serviced. IBM Enhanced Diagnostics program The IBM Enhanced Diagnostics program is available on: The Product Recovery CD that comes with computers that have preinstalled software. The IBM Device Driver and IBM Enhanced Diagnostics CD that comes with computers that do not have preinstalled software. The IBM Enhanced Diagnostic diskette (if you have created one). 126 PC 300PL User Guide

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Software problems
Universal Serial Bus port problems
IBM Enhanced Diagnostics program
The IBM Enhanced Diagnostics program is available on:
±
The
Product Recovery CD
that comes with computers that have
preinstalled software.
±
The IBM
Device Driver and IBM Enhanced Diagnostics CD
that comes
with computers that do not have preinstalled software.
±
The IBM Enhanced Diagnostic diskette (if you have created one).
Software problem
Action
Is your software
program OK?
To determine if problems are caused by installed
software, verify that:
1.
Your computer has the minimum memory
requirements needed to use the software.
See the
information supplied with the software to verify
memory requirements.
Note:
If you have just installed an adapter, you
might have a memory address conflict.
2.
The software is designed to operate on your
computer.
3.
Other software works on your computer.
4.
The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with
the software for a description of the messages and
solutions to the problem.
If you cannot correct the problem, have the computer
serviced.
Universal Serial Bus
port problems
Action
The Universal Serial Bus
ports cannot be accessed.
Verify that the USB device is properly installed and
firmly seated.
If you cannot correct the problem, have the computer
serviced.
126
PC 300PL User Guide