Lenovo PC 300PL User guide for IBM PC300PL (type 6584, 6594) systems - Page 154

Enhanced PC support line, number operating system and hardware support, Network and server support

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Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs and games Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Enhanced PC Support, see "Ordering support line services" on page 141. 900-number operating system and hardware support line In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute. Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers 140 PC 300PL User Guide

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Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers
that are not connected to a network.
Technical support is provided for IBM
computers and IBM or non-IBM options, operating systems, and application
programs on the Supported Products list.
This service includes technical support for:
±
Installing and configuring your out-of-warranty IBM computer
±
Installing and configuring non-IBM options in IBM computers
±
Using IBM operating systems in IBM and non-IBM computers
±
Using application programs and games
±
Tuning performance
±
Installing device drivers remotely
±
Setting up and using multimedia devices
±
Identifying system problems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit.
For more
information about purchasing Enhanced PC Support, see “Ordering support
line services” on page
141.
900-number operating system and hardware support
line
In the U.S., if you prefer to obtain technical support on a pay-as-you go
basis, you can use the 900-number support line.
The 900-number support
line provides support for IBM PC products that are out of the warranty
period.
To access this support, call 1-900-555-CLUB (2582).
You will be notified of
the charge per minute.
Network and server support line
Network and Server Support is available for simple or complex networks
made up of IBM servers and workstations using major network operating
systems.
In addition, many popular non-IBM adapters and network
interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line,
plus:
±
Installing and configuring client workstations and servers
140
PC 300PL User Guide