Lenovo ThinkPad 300 Service Guide - Page 17

Diagnosing, problems, Diagnostic, program - bios

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7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. For more information about PC-Doctor for Windows, see the Help for the program. Attention: Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. HDD Diagnostic program If your hard disk drive (HDD) or solid state drive (SSD) is not operating properly, you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility. To run the diagnostic program, do as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. Using the cursor keys, select HDD diagnostic program and press Enter. 4. Using the cursor keys, select Main hard disk drive and press Enter. The diagnostic program runs a read verification test and a speed test of the drive, and reports its findings. 5. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one of the following error messages: Chapter 3. Solving computer problems 9

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7.
Select
Restart
;
then
press
Enter.
Move
the
cursor
to
the
option
you
want
for
restarting
your
computer;
then
press
Enter.
Your
computer
restarts.
Diagnosing
problems
If
you
have
a
problem
with
your
computer,
you
can
test
it
by
using
PC-Doctor
®
for
Windows.
To
run
PC-Doctor
for
Windows,
do
as
follows:
1.
Click
Start
.
2.
Move
the
pointer
to
All
Programs
and
then
to
PC-Doctor
for
Windows
.
3.
Click
PC-Doctor
for
Windows
.
For
more
information
about
PC-Doctor
for
Windows,
see
the
Help
for
the
program.
Attention:
Running
any
tests
can
take
up
to
several
minutes
or
longer.
Make
sure
you
have
time
to
run
the
entire
test;
do
not
interrupt
the
test
while
it
is
running.
When
preparing
to
contact
the
Customer
Support
Center,
be
sure
to
print
the
test
log
so
that
you
can
rapidly
provide
information
to
the
help
technician.
HDD
Diagnostic
program
If
your
hard
disk
drive
(HDD)
or
solid
state
drive
(SSD)
is
not
operating
properly,
you
may
be
able
to
find
the
problem
by
running
the
HDD
diagnostic
program
in
the
BIOS
Setup
Utility.
To
run
the
diagnostic
program,
do
as
follows:
1.
Turn
off
the
computer,
and
then
turn
it
on
again.
2.
When
the
ThinkPad
logo
comes
up,
immediately
press
F1
to
enter
the
BIOS
Setup
Utility.
3.
Using
the
cursor
keys,
select
HDD
diagnostic
program
and
press
Enter.
4.
Using
the
cursor
keys,
select
Main
hard
disk
drive
and
press
Enter.
The
diagnostic
program
runs
a
read
verification
test
and
a
speed
test
of
the
drive,
and
reports
its
findings.
5.
If
the
diagnostic
program
returns
any
error
messages,
call
the
Customer
Support
Center
for
service.
The
diagnostic
program
may
return
one
of
the
following
error
messages:
Chapter
3.
Solving
computer
problems
9