Lenovo ThinkPad 300 Service Guide - Page 64

Types, warranty, service

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Types of warranty service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product. Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility. Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is required, 1) return instructions, a prepaid return shipping label, and a container are included with the replacement CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the product to you. 4. Customer Carry-In or Mail-In Service Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service Provider specifies, (prepaid unless specified otherwise) the product suitably packaged to a designated location. After the product has been repaired or exchanged, it will be made available for your collection. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. 56 ThinkPad® X300 Service and Troubleshooting Guide

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Types
of
warranty
service
1.
Customer
Replaceable
Unit
(
″
CRU
″
)
Service
Under
CRU
Service,
your
Service
Provider
will
ship
CRUs
to
you
for
you
to
install.
Most
CRUs
are
easy
to
install
whereas
others
may
require
some
technical
skill
and
tools.
CRU
information
and
replacement
instructions
are
shipped
with
your
product
and
are
available
from
Lenovo
at
any
time
upon
request.
You
may
request
that
a
Service
Provider
install
some
CRUs
under
one
of
the
other
types
of
warranty
service
designated
for
your
product.
Installation
of
external
CRUs
(such
as
mice,
keyboards,
or
monitors)
is
your
responsibility.
Lenovo
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
the
defective
CRU
must
be
returned.
When
return
is
required,
1)
return
instructions,
a
prepaid
return
shipping
label,
and
a
container
are
included
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
your
Service
Provider
does
not
receive
the
defective
CRU
within
thirty
(30)
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
Under
On-Site
Service,
your
Service
Provider
will
either
repair
or
exchange
the
product
at
your
location.
You
must
provide
a
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
Lenovo
product.
For
some
products,
certain
repairs
may
require
your
Service
Provider
to
send
the
product
to
a
designated
service
center.
3.
Courier
or
Depot
Service
Under
Courier
or
Depot
Service,
your
product
will
be
repaired
or
exchanged
at
a
designated
service
center,
with
shipping
arranged
by
your
Service
Provider.
You
are
responsible
for
disconnecting
the
product.
A
shipping
container
will
be
provided
to
you
for
you
to
return
your
product
to
a
designated
service
center.
A
courier
will
pick
up
your
product
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
the
service
center
will
arrange
the
return
delivery
of
the
product
to
you.
4.
Customer
Carry-In
or
Mail-In
Service
Under
Customer
Carry-In
or
Mail-In
Service,
your
product
will
be
repaired
or
exchanged
at
a
designated
service
center,
with
delivery
or
shipping
arranged
by
you.
You
are
responsible
to
deliver
or
mail,
as
your
Service
Provider
specifies,
(prepaid
unless
specified
otherwise)
the
product
suitably
packaged
to
a
designated
location.
After
the
product
has
been
repaired
or
exchanged,
it
will
be
made
available
for
your
collection.
Failure
to
collect
the
product
may
result
in
your
Service
Provider
disposing
of
the
product
as
it
sees
fit.
For
Mail-in
Service,
the
product
will
be
returned
to
you
at
Lenovo’s
expense,
unless
your
Service
Provider
specifies
otherwise.
56
ThinkPad
®
X300
Service
and
Troubleshooting
Guide