Lenovo ThinkPad 300 Service Guide - Page 56

Warranty

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v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, ″Warranty information″ in the Safety and Warranty Guide included with your Lenovo hardware product. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the "Worldwide telephone list" on page 49 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, 48 ThinkPad® X300 Service and Troubleshooting Guide

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v
Lenovo
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
Lenovo
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
nonwarranted
parts
Note:
All
warranted
parts
contain
a
7-character
identification
in
the
format
FRU
XXXXXXX
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
To
determine
if
your
machine
is
in
warranty
and
when
the
warranty
expires,
go
to
and
click
Warranty
,
then
follow
the
instructions
on
the
screen.
For
the
terms
and
conditions
of
the
Lenovo
Limited
Warranty
that
applies
to
your
Lenovo
hardware
product,
see
Chapter
3,
″
Warranty
information
″
in
the
Safety
and
Warranty
Guide
included
with
your
Lenovo
hardware
product.
If
possible,
be
near
your
computer
when
you
make
your
call
in
case
the
technical
assistance
representative
needs
to
help
you
resolve
a
computer
problem.
Please
ensure
that
you
have
downloaded
the
most
current
drivers
and
system
updates,
run
diagnostics,
and
recorded
information
before
you
call.
When
calling
for
technical
assistance,
please
have
the
following
information
available:
v
Machine
Type
and
Model
v
Serial
numbers
of
your
computer,
monitor,
and
other
components,
or
your
proof
of
purchase
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
for
your
system
The
telephone
numbers
for
your
Customer
Support
Center
location
are
located
in
the
“Worldwide
telephone
list”
on
page
49
section
of
this
guide.
Note:
Telephone
numbers
are
subject
to
change
without
notice.
For
the
latest
list
of
Customer
Support
Center
telephone
numbers
and
hours
of
operation,
48
ThinkPad
®
X300
Service
and
Troubleshooting
Guide