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Lenovo ThinkPad Yoga (English) User Guide - Page 121

Problems with the keyboard and other pointing devices, Bluetooth problems

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Note: If you are using the Windows 7 operating system, click Show hidden icons on the windows notification area. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. Bluetooth problems Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices. TrackPoint pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: - When the computer is turned on - When the computer resumes normal operation - When the TrackPoint pointing device is kept pressed for a long time - When the temperature changes • Problem: The TrackPoint pointing device or ThinkPad trackpad does not work. Solution: Ensure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the ThinkPad pointing device setting window. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. Chapter 9. Troubleshooting computer problems 105

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	21
Bottom view	22
Rear view	23
Status indicators	23
Locating important product information	24
Machine type and model label	24
FCC ID and IC Certification information	25
Certificate of Authenticity label	25
Genuine Microsoft label	26
Features	26
Specifications	28
Operating environment	28
Lenovo programs	29
Accessing Lenovo programs on the Windows 7 operating system	29
Accessing Lenovo programs on the Windows 8.1 operating system	31
Lenovo programs overview	31
Chapter 2. Using your computer	35
Registering your computer	35
Frequently asked questions	36
Using the tablet buttons	38
Using the Tablet Digitizer Pen	38
Using the multi-touch screen	39
Operating modes	43
Rotating the computer display	43
Notebook mode	44
Stand mode	45
Tablet mode	46
Tent mode	48
Special keys	50
Using the keyboard	52
Using the ThinkPad pointing device	54
Power management	56
Checking the battery status	56
Using the ac power adapter	57
Charging the battery	57
Maximizing the battery life	58
Managing the battery power	58
Power-saving modes	58
Connecting to the network	59
Ethernet connections	59
Wireless connections	60
Presentations and multimedia	62
Changing display settings	63
Using an external monitor	63
Using a projector	64
Using dual display	65
Using audio features	65
Using the camera	66
Using a flash media card	67
Chapter 3. You and your computer	69
Accessibility and comfort	69
Ergonomic information	69
Comfort	70
Accessibility information	70
Traveling with your computer	71
Travel tips	71
Travel accessories	72
Chapter 4. Security	73
Attaching a mechanical lock	73
Using passwords	73
Typing passwords	73
Power-on password	73
Supervisor password	74
Hard disk passwords	76
Hard disk security	77
Setting the security chip	78
Notice on deleting data from your hard disk drive, solid-state drive, or hybrid drive	79
Using firewalls	80
Protecting data against viruses	80
Chapter 5. Recovery overview	81
Recovery overview for the Windows 7 operating system	81
Creating and using a recovery media	81
Performing backup and recovery operations	82
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Recovery overview for the Windows 8.1 operating system	86
Refreshing your computer	86
Resetting your computer to the factory default settings	87
Using the advanced startup options	87
Recovering your operating system if Windows 8.1 fails to start	87
Creating and using recovery media	87
Chapter 6. Enhancing your computer	89
Finding ThinkPad options	89
ThinkPad OneLink Dock	89
ThinkPad OneLink Pro Dock	90
Chapter 7. Advanced configuration	93
Installing a new operating system	93
Installing the Windows 7 operating system	93
Installing the Windows 8.1 operating system	94
Installing device drivers	95
Using the ThinkPad Setup program	95
Main menu	96
Config menu	96
Date and Time menu	100
Security menu	100
Startup menu	105
Restart menu	107
Updating the UEFI BIOS	107
Using system management	107
Chapter 8. Preventing problems	109
General tips for preventing problems	109
Making sure device drivers are current	110
Taking care of your computer	111
Cleaning the cover of your computer	112
Chapter 9. Troubleshooting computer problems	115
Diagnosing problems	115
Troubleshooting	115
Computer stops responding	115
Spills on the keyboard	116
Error messages	116
Errors without messages	118
Beep errors	119
Memory module problems	119
Networking problems	119
Problems with the keyboard and other pointing devices	121
Problems with the display and multimedia devices	122
Battery and power problems	126
Problems with drives and other storage devices	129
A software problem	129
Problems with ports and connectors	130
Chapter 10. Getting support	131
Before you contact Lenovo	131
Getting help and service	131
Using diagnostic programs	132
Lenovo Support Web site	132
Calling Lenovo	132
Purchasing additional services	133
Appendix A. Regulatory information	135
Wireless related information	135
Location of the UltraConnect wireless antennas	136
Locating wireless regulatory notices	136
Export classification notice	137
Electronic emission notices	137
Federal Communications Commission Declaration of Conformity	137
Industry Canada Class B emission compliance statement	137
European Union - Compliance to the Electromagnetic Compatibility Directive	138
German Class B compliance statement	138
Korea Class B compliance statement	139
Japan VCCI Class B compliance statement	139
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	139
Lenovo product service information for Taiwan	139
Eurasian compliance mark	139
Brazil regulatory notice	139
Mexico regulatory notice	139
Appendix B. WEEE and recycling statements	141
Important WEEE information	141
Japan recycling statements	141
Recycling information for Brazil	142
Battery recycling information for the European Union	142
Battery recycling information for Taiwan	143
Battery recycling information for the United States and Canada	143
Recycling information for China	143
Appendix C. Restriction of Hazardous Substances Directive (RoHS)	145
European Union RoHS	145
China RoHS	145
Turkish RoHS	145
Ukraine RoHS	146
India RoHS	146
Appendix D. ENERGY STAR model information	147
Appendix E. Notices	149

Match case Limit results 1 per page

Note:

If you are using the Windows 7 operating system, click Show hidden icons on the windows notiﬁcation

area. The Access Connections icon is displayed. For more information about the icon, refer to the Access

Connections help information system.

For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use

the Access Connections program to verify this case-sensitive information.

Bluetooth problems

Note:

Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for

the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel and click

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

StereoAudio

and click the

SetDefault

button.

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Problems with the keyboard and other pointing devices

The following are the most common problems with keyboards and other pointing devices.

TrackPoint pointing device problems

•

Problem

: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution

: The pointer might drift when you are not using the TrackPoint pointing device during normal

operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer

drifting might occur for several seconds under the following conditions:

– When the computer is turned on

– When the computer resumes normal operation

– When the TrackPoint pointing device is kept pressed for a long time

– When the temperature changes

•

Problem

: The TrackPoint pointing device or ThinkPad trackpad does not work.

Solution

: Ensure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the ThinkPad

pointing device setting window.

Keyboard problems

•

Problem

: All or some keys on the keyboard do not work.

Solution

: If an external numeric keypad is connected:

1. Turn off the computer.

2. Remove the external numeric keypad.

Chapter 9

Troubleshooting computer problems

105