Lexmark Forms Printer 2491 User's Guide - Page 118

Run the Printer Test. For more information, Set Font Lock or Pitch Lock

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6 Are options causing the problem? a Run the Printer Test. For more information, see "Testing the printer" on pag e116. b If the PrinterTest fails with no options installed, call service. c If the PrinterTest fails with an option installed, try removing the option. 7 Is the Font or Pitch selected from the operator panel not printing or is it changing? Set Font Lock or Pitch Lock On to keep your software application from overriding the font and pitch settings. For more information, see "Selecting or locking a font" on page 31. If you need to use a nonresident font, change the font within your software application. Note: If you are using Windows programs, most fonts are bitmapped (graphics) and override the printer Font or Pitch Lock. Select a resident font to override from the operator panel. 8 Is the problem outside the printer? a Turn the printer Off. b Disconnect the printer cable from the back of the printer. c Run the Printer Test. For more information, see "Testing the printer" on pag e116. If the Printer Test runs, then the problem is in the printer cable or your computer. d Run the test procedures for your computer. For more information, refer to your computer's operator manual. 9 If a software application does not run correctly on the printer, does a different software application run correctly? Troubleshooting 114

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114
Troubleshooting
6
Are options causing the problem?
a
Run the Printer Test. For more information,
see “Testing the printer” on pag e116.
b
If the Printer Test fails with no options
installed, call service.
c
If the Printer Test fails with an option
installed, try removing the option.
7
Is the
Font
or
Pitch
selected from the operator
panel not printing or is it changing?
Set Font Lock or Pitch Lock
On
to keep your
software application from overriding the font
and pitch settings. For more information, see
“Selecting or locking a font” on page 31.
If you need to use a nonresident font, change
the font within your software application.
Note:
If you are using Windows programs, most
fonts are bitmapped (graphics) and
override the printer Font or Pitch Lock.
Select a resident font to override from the
operator panel.
8
Is the problem outside the printer?
a
Turn the printer
Off
.
b
Disconnect the printer cable from the back
of the printer.
c
Run the Printer Test. For more information,
see “Testing the printer” on pag e116.
If the Printer Test runs, then the problem is
in the printer cable or your computer.
d
Run the test procedures for your computer.
For more information, refer to your
computer’s operator manual.
9
If a software application does not run correctly
on the printer, does a different software
application run correctly?